I have brought my glasses 11 months ago, now the lenses are bubbling and I ask for replacement.,
They said that the best they can do is to sell me another pair of glasses
If you buy glasses from any gas station they will last longer $5, I have brought my from Macys for $200
Review by AmyElizabeth Elayoubi1 year ago
I went to the Sunglass Hut inside Bass Pro shop in Balzac, Alberta, Canada. I paid $378.00 for my Aviator sunglasses. Three times the lens/frame screw came out so the first time I took them back and the girl at the Hut installed a new screw after waiting 2 hours. The second and third time they sent me to the eye glass shop in the mall adjacent. The fourth time I took them back as they were only 7 months old I requested a new pair as the frame was obviously defective. Well they said the lens was scratched slightly, I said what is that to do with the frame? Also it fell on the sidewalk twice and on my gravelled driveway once.
They then asked what did I clean the glasses with. I said a soft polishing cloth and they then asked why did I not buy one of their cleaning kits. I said the flipping issue is the frame and the lens screw. In the end they said I would have to return them to Ray-Ban as they are not in a position to cover it under the "supposed" 24 month warranty. I said that I was on vacation for 3 weeks what was I supposed to wear. Guess what, he said I can replace this pair for 50% off and payment of $180.00 CAN YOU IMAGINE. The Manager wanted me to pay them for my pair being defective. PLEASE DON'T BUY RAY-BAN OR DEAL WITH THE SUNGLASS HUT ANYWHERE OR YOU WILL GO THROUGH THE SAME ORDEAL.
Service and honesty has become a thing of the past.
Bill Orr, Calgary, Alberta, Canada. By the way Sunglass Hut rent space from Bass Pro so it is nothing to do with Bass Pro.
Review by Dorisz2 years ago
i order 3 pair ray ban never did receive anything . i sent countless emails requesting a tracking number , never got back to any of my emails . DO NOT ORDER FORM THEM . I WILL NEVER ORDER FROM THEM EVER AGAIN . IF YOU WANT FAKE GLASSES OR TO NOT RECEIVE ANYTHING THEN THEY ARE YOU SOURCE . NOT MINE
Review by Maxpower Babiak3 years ago
Sehr geehrte Leser/in, liebes Ray-Ban Team,
ich muss meinem Ärger auf diesem Wege Luft machen, da ich sowas wirklich noch nicht erlebt habe. Ich hoffe, dass das hier ernst genommen wird.
Ich habe letztes Jahr drei Sonnenbrillen bei Ray-Ban.com im Online-Handel erworben. Ich bin großer Ray-Ban Fan und brauchte eine neue Brille. Geplant war es sich alle drei anzusehen und eine zu behalten. Die beiden anderen sollten wieder zurück gehen.
Der Support ist grauenhaft. Es hat seine zwei Wochen gedauert bis der Rücksende-Vorgang beginnen konnte. Dazu kommt, dass man auf der Seite ewig suchen muss um raus zu finden wie man eine Reklamation abzuwickeln hat und dann feststellt, dass man das Porto selbst tragen muss.
Es hat dann mehr als 8 Wochen!!! gedauert bis die Rücksendung verarbeitet wurde und ich mein Geld wieder bekommen habe. (Fast 400)
Doch es geht noch weiter, denn die eine Sonnenbrille, die ich behalten habe, stellte sich schnell als kaputt heraus.
Nach einem weiteren längeren E-Mail wechsel konnte die Brille eingesendet werden.
Diesmal ging es schneller; nach etwas mehr als einer Woche habe ich meine Brille nun wieder und sie scheint endlich heil zu sein.
Nächste tolle Überraschung: Irgendwas ist zwischendurch mit dem Etui passiert. Als die Brille ankam und ich den Karton aufgemacht habe ist mir ein beißender Fisch-Gestank entgegen geschlagen.
Ich will nicht wissen was mit dem Etui passiert ist, es riecht bestialisch nach Fisch. Ich hoffe, dass da keiner einen persönlichen Groll auf mich hegt...
Bei einer so tollen Marke wie Ray Ban finde ich das alles echt zum Kotzen. Ich werde NIE wieder bei euch im Online Shop kaufen.
Die Marke soll mir weiter Freude bereiten, dafür seid ihr einfach zu gut. Ich wende mich nächstes Mal einfach wieder an Amazon, da weiß man was man bekommt.
Review by Mebaeta Lepireva3 years ago
Ordered a pair of ray ban Clubmasters, I was double charge! I left countless messages to contact me with no response back. When I did receive my order they were Oakley that I believe r fake. Return address is from China. Absolutely a scam. DONT BUY!
Review by Czarlyn Vukkalkar3 years ago
Ordered 3 pairs of ray ban sunglasses, 2 tortoise shell frame and 1 Jackie O.
Received flimsy cheap Oakleys not even close to what I ordered. No way provided for return or exchange to collect "satisfaction guarantee" Return address on crushed box in China. No receipt or return label included in the box! Junk! So disappointing!
Review by Uvokia4 years ago
If you get a text on your phone stating raybanoutlets having a sale $15.00 all sunglasses... If something seems to good to be true it probably is. Don't waste money on fake products, just save and invest your money on the real thing.
Review by Milette5 years ago
These are so cheap and flimsy. The dollar stores have better quality sunglasses.
I should have known better. Do not waste your money.
Review by Ryedminst Agila5 years ago
I am guilty of stupidity and I deserve loosing my money. This site looks legit (more or less), but it belongs to a company in China that sells pirated Ray Ban sunglasses of bad quality. The site is misleading stating the shades are "original." I normally check out all the websites I buy from; yet, this time I had lost my shades the day before and I did not think of it. DON'T RISK IT.
Review by RarityMLP5 years ago
I ordered black aviators, i got a different model of brown sunglasses (that are of course as fake as can get) and they arrived broken. PLEASE do NOT buy from here as you will regret it;
Review by Athanasie5 years ago
This website http://www.raybanoutlets-24h.com/ is totaly FAKE. DO NOT ORDER FROM THERE!
We ordered some sunglasses, they are FAKE, they came painted and scratched and on top of this we are still writing mails for more than a month with customer service who doesn't want to make a refund and to give us an address where to ship them back. They are trying to send us new ones,but we do not want.
Moreover their english is so bad, that I am writing so many long mails with explanations and they reply totally different thinks.
Does anybody know how to deal with this issue?
Review by Kavishna Docu6 years ago
BUYERS BEWARE ... The sun glasses they are charging £18.00 should not be more then £0.50 . They are so pathetically flimsy you will not like to wear them at any cost. Case , Glass, Frame quality is really bad. Of-course it is counterfeit/fake version which is illegal to sell in UK. but the worse thing is it is the worse quality of fake much worse then sun glasses sold in poundland. I struggled for almost 1 month and get my money back only after a big legal fight. I will rate this website -5 stars. Customer Service department have pre-written emails which they will send you in you will ever ask for refund. I will recommend you to buy cheap sun glasses from pound land instead of paying money to rayban-outlets atleast you will not regret loosing big money for same quality which you will get at poundland.
Review by Labsman7 years ago
They have taken more money and saying it will take one or two months to refund my credit back.
I have copies of all emails.. Hopefully you or someone will be able to help me.