Absolutely delighted. Ordered on Monday and delivery arrived on Friday. Excellent. Furniture exactly as I hoped and delivered by friendly and helpful driver. Recommended. Thanks.
Review by Fernanada1 month ago
thoroughly recommend this company - customer service was good and driver called ahead to let me know that furniture was on its way. so impressed with the quality of the rattan, looks amazing on our patio. overall had a fab experience with rattanwarehouse.
Review by Tadghin2 months ago
would highly recommend this company , couldnt be more pleased with our set !! looks amazing in our garden. customer service was great and was kept informed about delivery , driver called an hour before to let us know - very pleased with the whole experience
Review by Sophy2 months ago
Cannot speak highly enough of this company. From helpful immediate emails replied to the helpful driver. Atlanta set delivered. Fully built. Looks great.
Review by VeroD Sootho2 months ago
Had a savanna six piece oval set delivered today up to Sunderland I have to say it’s absolutely lovely we are super impressed and great value. Streamline service via email to Dan would totally recommend
Review by Rchia3 months ago
Great furniture and great service. Set of loungers all fully built. Thanks Shaun.
Review by Rezelle3 months ago
Love the rattan furniture set we ordered. Excellent quality and great value for money. Great communication too. Will be recommending to family & friends. Now we just need some sunshine so we can enjoy them.
Review by Qincheng3 months ago
Cant fault these guys! High quality furniture delivered by a helpful driver and all done in 4 days! 10/10
Review by LScolman3 months ago
Delivered yesterday and just opened, really impressed with the furniture, ordered the savannah set with rectangular table and couldn't be happier, helpful on the phone and a really helpful driver left the furniture on the patio ready to go! 5 stars
Review by Munray3 months ago
Absolutely top notch company. Price, product and delivery fantastic. Can't fault. Ordered one day, here the next. Well done folks customer service is the best.
Ordered 6 seater Savannah garden set.
Ian from Nottinghamshire
Review by Letise Wehman3 months ago
From initial order to delivery the service has been top notch! Easy ordering, helpful sales and quick emails
ordered the grey eight seater portland set and delivered within a week which was impressive to say the least.
All delivered into garden as arranged with Gary in the office and have to say how impressive the furniture is. Really really pleased as spending a £1,000 is always worrying but so pleased
just need the sun now!
thanks guys, thanks gary,
Review by Caver Zuleika3 months ago
Great service with superb quality furniture.
Delivered at 9 by a helpful driver who took furniture around onto the patio. Portland set ordered and quality surpasses anything I thought.
Great experience. 10/10
Review by Amia4 months ago
This firm is truly BRILLIANT the furniture is excellent. Pick your delivery day from a choice of three , I chose Friday and at six o'clock in the morning there was my furniture .What brilliant service especially when the delivery times are 8 o'clock to 4 o'clock. Once again thank you for your excellent service and excellent furniture
Review by Cardella4 months ago
I ordered a patio set to be delivered in May while we were on holiday. Unfortunately the item was out of stock but sales had left a message on my house phone offering alternative colours which I didn't get till my return. I was very disappointed having waited 4 weeks. But they offered a lovely alternative that we absolutely love and are over the moon with, and they delivered it within the week. Well done.
Review by Keithpalmer4 months ago
Ordering was very easy. Picked up super quick and communication was great. Delivery date given in less than a week from order which I was very surprised about but pleased. Also pleased that you can even request for them to call an hour before arrival or specify thay you want them to leave it in your garden if your not in and paid. Thumbs up and 5 stars at this point.
Delivery scheduled for between 8am and 4pm Saturday. 9am the driver arrived but hadn't called ahead which was a little disappointing as I was not in and he had needed assistance unloading as was on his own. My girlfriend had said he was a little rude and did not want to wait for her to check all the parts were present as had other jobs to do and was just a driver. Having insisted he waited, she noticed a couple of cushions were missing. Driver advised we would need to email about these. On closer inspection later on when the driver left, we also noticed 1 of the plastic chair feet had broken and a couple of others scuffed.
I emailed Dan on all off these things and credit where credit is due, Dan came back super quickly and has advised the missing cushions and plastic legs will be posted out.
In terms of the actual furniture, a 6 chair cube set and 2 loungers, they look pretty good. Cushions are comfy and all in all feels pretty sturdy. Difficult to review this until it's been used for a while.
Based on the overall experience, I would say if you want peace of mind that in the event you do have issues with your furniture, then I would trust these guys to assist with the aftercare. If it was just a review on communication and efficiency these would get 5 stars. Unfortunately the issues with the delivery driver, missing bits and feet problems means overall a 3 star and ' an acceptable experience' is appropriate.
Review by Persol4 months ago
Good product. However website not up to date, you need to count you might not get what you have ordered Beside expect to have some one carry the furniture for you as one man delivery.
Review by Zikky4 months ago
After seeing first hand a friends corner sofa purchased from the Rattan warehouse approx. 1 year ago, I decided to take the plunge and ordered the 7 piece Richmond set, parasol and parasol weights on Sunday 14 April. Confirmation of order and delivery date given within hours - all very efficient. Furniture was due to be delivered Thursday 18 April and I requested a one hour delivery notification. I had received no communication by 2pm and emailed the company requesting driver ETA. I immediately received a response stating the driver had had a blow out in the early hours and was unable to make up time, therefore he would stay over in Dumfries and deliver the furniture first thing Friday. I was a little annoyed given no one had communicated with me and I had cancelled all my arrangements to accommodate delivery and assist the delivery driver with unloading the furniture if required. True to the company’s word the delivery driver arrived at 8.45 am the following morning - however he stated he had travelled from Essex??? My husband helped to unload the furniture and we were advised the parasol weights were out of stock and would follow shortly. I emailed the company requesting anticipated delivery date and was advised approx. 3 week. Given the timescales I was offered a refund for the parasol weights if I wished to source my own. I was unable to source a set of correct size weights for the parasol and kindly requested if I could be refunded for the parasol which I would keep securely in my garage until a driver was next in the near vicinity to collect. Given up to this point I was very impressed that email correspondence was answered within approx. 30 mins, however it took 3 emails to receive a response to my parasol request. Give the company it’s due though they advised I could keep the parasol and they would refund me for the parasol and weights. Unfortunately the parasol locking mechanism does not work, therefore it cannot be used regardless. No refund received as yet, however I will update my review upon cleared funds. With regards to the furniture, it certainly looks good! My only concern at this moment in time is the cushion covers, they have become a little bobbly in a matter of days, therefore I hope they last a fair duration. Overall the furniture appears to be a decent product for the price and it comes with a 2 year warranty.
Review by Elhiot4 months ago
Was abit worried about it being cash on delivery as i never buy with out viewing goods first .but i had no need to worry i purchased the portland 8 seater and oval table in sand /grey .
I love the design of chairs and so roomy like sitting in an arm chair lovely cushions .and the sand/grey colour suited me . The delivery drivers were second to none paul sean etc.and i must admit i had a few teething problems like with most comoanies but nithing to worry about as ine call to Dan and his team was quick to sort out a couple days no questions asked .persistent comunication.lovely people to to deal with and nothing too much trouble.ive shopped round for a few weeks for a nice quality rattan set before i decided to buy this.and something i never do is buy before i see goods but i took a chance but i must say nothing matched these design and quality look so much better in the flesh just weather stopped us from using it at mo ! .im hoping to add to it im after the bistro set.and best of all its all free delivery they even took the the cardboard away ! .so no worries no scammers just genuine decent people and products .my family are wanting to buy and im looking forward to adding to it .thank you once again Dan,Dave .Paul.Sean !!😜
Review by Yeady4 months ago
Ordered a Bistro Set. Quick efficient service from Dan in the office to our delivery driver Gary. A great addition to our garden.
Review by Rosihan4 months ago
From the initial enquiry on line( which I was amazed I got a reply straight back although after 8pm) to the ordering and delivering, the service was first class.
Emails I sent were answered straight away.
The actual furniture is amazing, fantastic quality and it was a must for me to have it all built ready, the table and legs you had to put together but that was very easy.
I recommend Rattanwarehouse 100% and I know my family will be purchasing from them too in the near future.
Review by Khoshoua4 months ago
What a great service and quality product. From great info from office to the excellent friendly driver I can’t fault the company. Ordered a Richmond corner set. All emails replied to within 5 minutes and delivered by a very helpful drivers. Quality of furniture is second to none. So pleased!
Review by Boruma Anyaogu4 months ago
Original order placed on Monday, changed my mind yesterday on the set I wanted (woman's prerogative ), this was not a problem with the man I spoke to. My order arrived early this morning, Wednesday and was unpacked and carried into the garden. So pleased with the service and very happy with the goods received.
Review by CallumT4 months ago
My 6 seater cube looks really smart and the seats are comfortable. The price was excellent and delivery quick. When I had an issue with the table after having the set for a few years, the team at Rattan Warehouse helped me to resolve it. Very good service.
Review by Hogenberk Derrow4 months ago
I ordered for the first time from this company, I was a little concerned, as I don't like ordering without seeing the furniture first, it was three hundred pounds less than I could buy it locally, so I went with cash on delivery, just in case it was poor quality, but no need to be concerned as it was delivered on time. top quality furniture,
the company even phoned me after it was delivered, to check that it was to my satisfaction, I could not fault the furniture or the after sales,
A very satisfied customer.
Review by Ric4 months ago
I was a little concerned due to the unusual payment arrangements but all was well... excellent communication. Agreed to bank transfer on delivery just 4 days after placing order.
All delivered as requested and 2 helpful fellas brought table and 8 chairs into back garden.
Seems like good quality furniture - lighter in weight than previous rattan (Homebase) but that’s not necessarily a negative. Chairs and table all stable. Only slight negative is white centre ring in glass top - cheapens the feel a bit and would be better in brown plastic.
All in all an excellent experience and seems like a great value product - I guess time will tell as previous set lasted 8 years with no weather protection so a lot to live up to!!!
Will use these guys again