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Review by Denise Ann Logue4 months ago
We have had our Rattan LM750's for a little over a month now, and quite honestly, despite some of the negative reviews, we love ours. Our Rattan Bikes have made biking an event now, rather than an exercise. My husband and I are spending more time together outdoors because of these E-bikes. We are having a small issue right now with our two bikes, but we are confident enough in the product and the company that we ordered a third bike today. I do believe this company is growing and learning the ropes, and perhaps not the easiest way, but I believe they will get there. Demand is very high and they are trying to keep up, and every business is going thru some issues right now I believe with Covid-19 playing a huge factor. I will continue to support this company and our bikes and post honest and thoughtful comments and reviews accordingly.
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Review by Dennis H.1 year ago
have had this bike for two weeks. The performance is great. Have used them for all tasks including some long recreational rides. Getting superior performance from batteries and no mechanical issues. This has been a great investment for us and will keep us on bikes for years to come. Very happy with the quality of the bike and support from Rattan folks. Five plus stars. Highly recommended. Excellent machine at a great price.
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Review by Scott Guevel1 year ago
Received my Rattan eBike yesterday and assembled it in two hours. On a positive note, the bike arrived in perfect conditon, solid packaging, clean and well secured inside the box. I haven't ridden the bike yet, but plan to ASAP. I'll review the performance in another writing.This eBike doesn't have assembly instructions or a parts list. Without general knowledge of bicycle assembly the average person would be lost on what to do. You must rely on YouTube videos to get to final assembly. There's zero instructions on bicycle electrical operating system. There's not an on/off button and again YouTube saved the day. Otherwise appears to be a solid bike and great value for the price. Looking forward to riding it often.
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Review by Mickey Balestrieri1 year ago
I wanted to give them 5 stars but since my bike arrived DOA I can’t. I received my bike in great shape however it won’t charge past 42% and I really dislike that you cannot call them directly for support. You are left with sending an email message. It would help if their website had DETAILED support documentation and troubleshooting links and online, detailed owners manuals. I will change my rating once someone responds and this issue is fixed. Update: I’ve changed the stars as they contacted me and everything is working perfectly now.
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Rattan Ebike Store is rated 3.0 based on
36 reviews
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About
Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way.
Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.
Thank you again, our lovely customers —— Rattan
Contact
500 S Etiwanda Ave Ontario, CA 91761
Ontario
91761
United States
