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Review by Ray6 months ago
Received a challenger 2020 June 2. Ft forks are bent cannot put the front wheel on .tried to called them on their 24 hour phone nobody answered.emailed them 4 times with pictures of the ft forks.finally received a email from them saying they would mail me new front forks asap.today is June 24th.I still have not received the new front forks.I am stuck with $800.00 bike I can't ride.update 7/5/20Just received new forks from Hong Kong.a little different than the original but installed them ,already put 62 miles on the bike .So far Bike runs good a little noise from the rear not sure what it is yet.I just like to thank Leon for getting the forks to me.
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Review by Larry-Blaine,WA1 year ago
I am rethinking how nice it was to save money on this purchase. My Challenger is now 7 months old and has 238 miles. For about 4 months it was perfect. Not long after it has started to fall apart, and repairs or even advice all but impossible to get. There last attempt at help was to send me a copy of the 2 year warranty and to let me know the PAS (pedal assist switch or switch cover) was not covered. Since purchasing, it will cut on and off once the battery becomes 1/2 charged. There is no longer any pedal assist even though the battery is fully charged, and no setting works. I do still have a throttle.
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Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way.
Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.
Thank you again, our lovely customers —— Rattan
500 S Etiwanda Ave Ontario, CA 91761