Our 13-piece cube set has deteriorated suddenly. We have taken very good care of it since we bought it four years ago and each year have purchased a new cover to make sure it was always well protected.
The plastic rattan effect weaving on the table has suddenly deteriorated badly, it has become brittle and broken in particular along one of the long sides.of the table. We have been informed today by the company that the 7 year warranty is actually 'structural' and that the surfaces and weaving guarantee is in fact only for two years! Very disappointing! e tabl The looks a right mess, when all the chairs and stools and cushions are fine. Not impressed at all.
Review by Shaquierra1 month ago
Bought a small table and two chairs. The table was bigger than expected (bonus), really good quality and very sturdy. The chairs are very comfortable and the cushions are well made. The whole set looks fantastic, great quality at very competative prices.
No hesitation in recommending this company.
Review by Fiann Hayre2 months ago
Great quality and replacment cushions available. Great customer service and lovely staff.
Review by Jaquava2 months ago
Great company to buy from, the furniture is of a very good quality, well made and the cushions are really comfortable and don’t sag, easy to remove and wash.
I had no problems at all with ordering and delivering. Given accurate time slots and delivery was made by friendly helpful delivery staff.
I like the ethnic feel and look of the conservatory furniture I have bought it looks really good and I like the fact that it is different from the usual conservatory furniture you see.
I did go to the showroom to look at the furniture before I bought it.
Review by Eddyramp2 months ago
Excellent quality furniture and the customer service was amazing
Review by Shimain2 months ago
Purchased a rattan table and chairs in April last year and in a year the rattan print effect has started to rub off!!!
We contacted them and they said we could have a replacement !!.....
It is now over a month and 4 tables later and they have all been damaged and rubbish quality - they seems to send their customers on second quality products which is extremely poor customer services - they even cannot communicate the their customers.
I would NEVER buy from these people ever again - stay away
Review by Wilbert2 months ago
Amazing customer service, very impressed. Table and chairs arrived next day before the time stated. Good quality product. I had an issue to resolve after delivery with customer service - the phone was answered in two rings which is very unusual these days. They then sent me out a product which I thought was missing free of charge even though it was not part of my order.
Highly recommended and will definitely use again.
Review by Khalidn2 months ago
Delivered on time. 2 loungers damaged but replaced within 2 days. Very efficient and dealt with really promptly. Love the new loungers, look excellent quality and lovely cushions. Weatherproof covers with each piece of furniture that fit perfectly. Very pleased and will definitely purchase more outdoor furniture in the future.
Review by Venlo2 months ago
Well pleased with the sofa we ordered, service from Rattan was excellent, both on the phone, very obliging, and on-line.
Sofa arrived within the stated time frame in good condition, delivered by very helpful crew from Panther, who kept us informed of their whereabouts, as we live slightly off the beaten track, and an area they had not been to previously. So good to have a delivery crew who were really decent guys.
Review by HunterGatherer2 months ago
What a brilliant company bought an eight seater table and chairs after 1 year they had some small problems with the chairs contacted them and they were amazing sorted a new set out no problems at all I highly recommend this company for there after services and prices
Review by Hameedah2 months ago
Excellant service and very high quality product
Review by Domitilla2 months ago
Great products at a great price
Review by Deneah2 months ago
love our new patio furniture, just as described. would have been better if cover was a little bigger and went over chairs too
Review by Giuseff2 months ago
good looking and comfortable dining set
Review by Fansal2 months ago
Poor customer service
Phone lines unobtainable and not connecting. Mail box full.
No reply from customer services despite a message been left with them. Was turned off fb messenger (quite rude) so i coudnt reply and was asked for our son to deal with them via email. Deliver date given at time of payment and purchase but no follow up date given via email so no furniture for our party this weekend!!
Poor service. Glad it's not my purchase and our sons as I wouldn't use again!
Phone lines need sorting or at least have another phone number or someone to ring customers back on a mobile!!!
Review by Glenarama2 months ago
Very efficient, good quality garden furniture, easy to unpack .
Review by Eduado3 months ago
Fantastic customer service lovely product would definitely be recommending to friends and family!
Review by Ujishi Derrow3 months ago
Great variety of products at a good price.
Review by Gunvantsinh Daivd3 months ago
Everything as on the tin , perfect in all respects.
Review by Sambasiva3 months ago
I ordered the 4 piece Florida garden sofa.Brilliant.Delivery arrived as arranged on time.Its so sturdy and extremely comfortable I'm over the moon with it.
Review by Regional3 months ago
Although I only ordered a replacement cover this time, I have had my 9 piece cube set for 6 years and it looks as good now as it did when I bought it. It is left out every winter under its cover and it still looks brand new when spring comes around.
Review by XavierFranklin Derrow3 months ago
We are not disappointed with a set which we purchased through a sale promotion. The delivery was prompt and the product is up to our expectations.
Review by Cerrato3 months ago
Great experience all round! Love our new table and chairs and delivery was on time and with great service. Would definitely purchase from them again.