I instructed this Company to help me with rates following a property split. When the Sales Representative came to see me he was a little enthusiastic about the length of time the process would take and I was honestly expecting a conclusion within 10 weeks. I became frustrated with the whole process because of how long it took. I read terrible reviews online which added more weight to my worry and after 6 months I felt like I was getting nowhere. If this sounds familiar, don't be put off. It just takes time. Mike looked after me and by the end of the process I was happy with how things were handled. I got my refund around 9 months after signing the initial paperwork.
Review by Ause3 months ago
I hope you all have phoned the police and the trading standards as I have.. even your local paper.. they need stopping before any more get scamed....
they are getting removed of companies house.. and was advised not to give them any money... they didn't get any money out off me..
i already had my rates reduced. Before their visit.. and now want to bill me £1200.00 for what? If I don't pay I need to pay £1300.00 and 8% And i would love to know what for or a break down on the work..
I look forward to meeting both directors..
In any setting they would prefer... 👍🏼
Review by Lemba3 months ago
Please please please be careful with them don't pay anything to them do your job by yourself or get advice from your local advisers
Review by Kimmit4 months ago
Sadly we are another company been caught by these people.
Pressured into signing after a close family bereavement, immediately messaged to cancel but now been threatened
Please, please avoid at all costs
Review by Tjard Obiri4 months ago
Was very unsure about this company at first but im really glad we went ahead we managed to get our rebate sorted it took a little time but worth it in the end, defo worth a try even with the upfront cose don't let that put you off I was scared to pay it but never looked back
Review by JimsBeerKit4 months ago
Don't use them paid around £1,000 18 months ago and after repeated attempts to get them to do anything nothing happened. This company is fraudulent. Don't make the same mistake we did.
Review by Mikkail4 months ago
Totally agree mr paul Curtis , I've not heard from this company for over 18 months , then they get a rude disrespectful young lad to phone me with absolute ridiculous requests for payments
Their salesman has left to live in Thailand, The boy that rang me admitted the salesmen left because he fed customers or clients whatever we called wrong misleading information and promises of large lump sum rebates dating back 6 years, I am looking forward very much to the county court threat issued verbally, absolute clueless , rude, disrespectful gentleman
I just read a positive review a long way down the page which confirms what a disgrace this company is , I couldn't believe it
The crown inn , when the salesman came to my restaurant he brought his friend along who was the landlord of the crown inn to inform me I will benefit from a huge rebate , the exact figures published below
I am so looking forward to my court case now hopefully I will get my ££££ back
Review by Johnnette4 months ago
It took a long time to get the process going but in the end we got all our rates back and the service was great. Thank you.
Review by Frustrrated Barhama4 months ago
FRAUD! This company took over £1000 from us making all sorts of promises. They then sat back and did nothing! We tried to contact them and nothing! They did not even put our appeal through and even contacted us recently to gain our custom again for the exact same case. SCAMMERS! Avoid them at all costs!
Review by Yahminah5 months ago
Stay clear they will take your money and will see no savings!!! They are fraudsters.
Review by Imesh5 months ago
What an absolute joke. We were approached after taking on a new business and told we were entitled to a large rates refund. Paid over £900 up front to this bunch. 3 months later we had heard nothing so began chasing them. Still got no response until I began to really chase & then (surprise,suprise), had a e mail saying that the appeal was unsuccessful. That was the last I heard. 1 year on have gone with a no win, no fee company (LHL) who got us over £5k within 2 months of the process starting & an ongoing reduction of 40% pa on our business rates
Review by Charlenia McCrate5 months ago
Business rates lower by over 1000.00 per year thanks to rates and rental
Would recommend but be aware 12 week turn around promise at the start ended up one year to resolve, the valuation office have a massive back log,. Which was not there fault,. Only downfall was they were not very good at returning phone calls
Review by Boater Linfoot5 months ago
I wrote a review on the 2nd of April stating I had taken this terrible company of fraudsters to court and won.
They rang me today to introduce themselves and offering to come and review my business as they were certain they could reduce my rates !!! They even quoted the ‘expert’ Nick Browne would come and give me his expert assessment......just like last time!
They were surprised when I related our recent court experience.
Steer well clear of them
Review by Jackdog5 months ago
Absolute scam. Took £995.00 from us a year ago and no contact since. I have just emailed them to say I will be taking them to court.
Review by Vanesa5 months ago
Very cynical when we signed up with Rates and Rental surveyors having suffered similar firms making promises that weren't fulfilled, In fact they did exactly what they promised providing us a substantial reduction in our business rates with a considerable net saving.
Review by Itrada6 months ago
Total cowboys. Disgusting threatening attitude once they realised I cottoned on before parting with any money. They kept phoning demanding the money as they had provided a service. I had to be extremely rude to them until they understood I WAS NOT PAYING........... STEER WELL CLEAR.... do not pay, they wont take you to court, just tell them to [email protected]*K OFF
Review by Changed Shaheedi6 months ago
Three times I have had my review of this Company taken down, I notice reading through the rest of the reviews I am not the only one this has happened to. That in itself should speak volumes. So to keep it brief so they have no cause to challenge my review again, I echo all the bad reviews on here, I too have had money taken from me and not heard anything from them since. I have reported to Trading Standards and like the reviewer below think Rouge Traders may well be my next course of action.
Review by BCuth6 months ago
I am not a competitor. I too have stupidly been scammed by this company. Baliff action etc.... and they haven't even done anything yet. Horrible company.
Review by Fashionisto6 months ago
Terrible experience using these guys had to chase them several of times only for it to come to nothing i'd avoid this company like the plague. Felt totally ripped off from empty promises.
Review by Henerys6 months ago
Dealing with this company has been an absolute nightmare. They lied to us at the start of the process by saying we were definitely due a refund on our business rates due to incorrect measurements and the council not taking the kitchen area into account, only for them to come back over year later and say this was actually not the case. The communication has been terrible and it has taken them months to action anything and get answers. Do not waste your money or time with them, they're absolute crooks. I wish we had seen these reviews before!!
Review by Abryn7 months ago
Total scammers. They will promise you big reductions and it's only to get you to sign up. Once you're signed up they will threaten you will court action if you object to any part of their service. They keep the duration of the contract quiet, but you're tied into repeated reviews of business rates in the future. DO NOT USE THEM!!!!! Their telephone manner is hard and aggressive. Staff are very threatening. AVOID AT ALL COSTS!!!!!
Review by IiaL Musik7 months ago
I have been working with Mike from Rates and Rental to reduce my business rates. Although it has taken a while to complete it is now finalised and I have received a considerable refund from the rating authority.
Review by Porat7 months ago
R & R got me refund on overpaid rates. It took a while but it did materialise and I was very pleased with the outcome.
Review by Ricc7 months ago
Rates and Rental cold called our business and convinced my boss, a business owner, that they could save him money on his business rates. He passed them to me (his P.A.) and I said that I would only go ahead if there were no upfront costs. The lady on the phone assured me there were not. I also questioned some of their bad reviews and they said that it was a competitor trying to sabotage their business. They sent a "surveyor" to our salon and our salon manager signed the paperwork on my behalf as I had instructed her. They then called and asked for the £1200 we owe them. When I disputed this they said "check the paperwork" and if I did not pay they will take us to court. The man on the phone was quite firm about this. This scared me so I paid. This was in October 2017. I have called a few times and they assured me things were going ahead. I called the valuation office and nothing has been done. I then called a chartered surveyor who has advised me that our rates are correct and it would be pointless appealing. His advice is to appeal in 2 years. He has been in the business for 30 years and knows what he is talking about. This is a genuine review, DO NOT PAY THESE PEOPLE ANY MONEY
Review by NickF7 months ago
cant add anymore than what has already been said - so wished I had read these feedback first before signing and spending my money.
Please, please, please do yourself a favour and do not deal with this shame of a company.