Keep your sanity and your money ,your privacy
Even when you win ,you dont! Get it! Read the reviews.
Never before by any company havei been asked for photograph csv on back of bank card
Passport upload utiliy bill upload and still no payout when raised concerns politely recieved abrupt response they closed account and no sign of payout no online grievance contact or procedures available to read.
Gambling commision uk licence authority says follow their grievance policy ,how can you follow if there is none available!
Review by Lousk1 year ago
Ladylucks - I went through withdrawal process to my bank (not the card I used) because I didn't see the option of 'other bank'. I cancelled that and then processed the withdrawal to the card had been verified using the 'other bank' option on withdrawal. That was on 16th. Locked the withdrawal in so that I wouldn't spend it (like that facility very much!).
As everything had been approved/verified, I didn't realise it would take so long to process a withdrawal, never had one take so long on any other website. I withdrew on 16th May and it's still pending on 20th. I know two days of that are weekend, but it shouldn't take that long for a withdrawal to be processed in this day and age.
I'll see what happens on Monday. I don't want to deposit there again until I know that withdrawal actually happens - one has to be a bit wary of a site that is happy to take but doesn't make it an easy process to withdraw.
UPDATE: It's now Wednesday 23rd and still the withdrawal is showing as 'pending'. Customer services say verification all went smoothly, and that they would have advised me if there'd been a problem with the withdrawal. They also advised that there was a public holiday on Monday and that the withdrawal would likely be processed on Tuesday. Nope.
If I don't hear further by Friday I'll look into making an official complaint with whichever authority oversees gambling websites. I use many online gambling websites, this is definitely the worst withdrawal experience so far.
Review by ChristiBusch2 years ago
best place ever, this is the only casino I have never had problems with. if you don't have a passport or driving licence they will sort something out for you. fast payment loads of bonus. shame people are not happy with the wagering but if they was not so high than people would go for the free money and leave. I am a very happy and will be back using it on the weekend THANKYOU LADYLUCKS. well recommended
Review by Balanuca2 years ago
Withdrew over £100 via cheque as this was the only option over two weeks ago, I'm still waiting for this cheque to arrive?? Spoke to someone last week who said to call back today if it hadn't arrived and she would process directly into my bank.. so I called back today to speak to the same lady and was fobbed off and told someone would be in touch via email but couldn't give me a time estimate?
Review by ZZBob2 years ago
I've been a customer for two years the first year was great no problems felt like I was getting a fair game then all of a sudden something changes they reduced the pay out from 97.5 to 95.8 on the old games without notifying customers I didn't notice the change at first but what I did notice was the payouts and free spins don't pay anything good any more and now you can go 10 spins in a row at 2.50 without winning a thing currently there's a so called system upgrade so all bonuses are on hold including my vip Friday bonus and all deposit matches it's bin over a week when I phoned them and asked they fob me off and say they don't know how long it's gonna be surely they know somthing it's a rip off these days and me and my friends who play believe it's fixed we have studied the patterns of play it's not random because not enough decent wins come in anymore I personally think it's off down the pan so stay away
Review by SimC Bocus2 years ago
So I signed up to this site recently, got £20 free which was great, spent that and won about £100 but it was all in bonus funds as the wagering requirements were £1000. I kept playing and managed to meet the wagering requirements and my Cash balance was £200 and bonus balance was £200 so in total had £400. When I came to withdraw my money I had to send a photo of my ID before I could deposit/withdraw so I did. Soon got an email back saying my account and age had been verified but bonus funds have a cap of £30 so they've taken my £400 and left me with £30!!!! I do not think this is fair as I did what was asked and met the wagering requirements of £1000 which took a lot of time. I wouldn't recommend this site to anyone and I will not be using them again. Very disappointing!
Review by JulieEcono Onauwu2 years ago
Won £400 on Reindeer readies, so excited as the money would have come in handy only to realise that when I went to withdraw it I couldn't . I had a play through balance of £10,000 before I could withdraw any funds. Safe to say this was not possible and the £400.00 I won went back into the casino or would just sit in the account.
The unrealistic target to play through should not be allowed, I managed to play through £1,500 before my account was £0.00. Will not use this site again!
Review by JCornick2 years ago
I put some money on my account played and won £300 and thought I'd take it off Coz of xmas I've been with this site for a rew years now I've taken money off b4 but this time they ask me to send my card details which I've done 3 times now asking me something different every time . And for customer service they are the rudest I've ever spoke to over a phone they talk over you when yr talking this is the 1st time they have asked me to do this in the year I took money off I don't have to do this so would not recommend this site to anyone with the experience I've had
Review by Charmell2 years ago
been playing Ladylucks for many years now, its the only mobile casino site I play, had no problems at all with anything, can recommend this site.
Review by Teelaysha Telesegurança3 years ago
Great site with friendly members and Sarah keeps us all updated with current offers and news. I am a VIP to this site and would highly recommend it.
Review by StefanieO Elmagd3 years ago
Excellent site, definitely my favourite. Great games, bonuses, promotions and competitions. Payout is quick and customer service is excellent. VIP manager is fantastic and will help you whenever she can even when she is out of the office.
Review by Meodon3 years ago
Lol gl win NASA NASA111111 qq
Review by Bafford Ciriminna3 years ago
I put £180 in this the other week and ended up winning £20 which I'm still waiting to get paid into my bank. I have phoned them up loads off times and all they do is thob you off by saying it be in your bank tomorrow. Tomorrow comes nothing so phone again same thing it be in there tomorrow so I will wait and see. Also that bonus round as well when I first started playing it you use to get at least £40 now your lucky to win £3 now it's hard enough trying to get the bonus and when you do £3 if your lucky. I would also like to state that I have won on here a load off times and it was in my bank with in 2 days I don't know what's gone on with this site now but I know for sure I won't be playing on it again not worth wasting good earned money on it. I will go and put my money in a better and fair site where you can win good money this site has gone down hill
Review by Coquito3 years ago
I've been with ladylucks for years now and it's still my favourite site. Good customer service.
Review by TeriL3 years ago
Did what they said and called the "VIP" manager. Went through to same call centre as before.
Emailed the VIP address as they asked and they told me they would call me straight back. 9 and a half hours later, I get an email back from the same person I've been speaking to via the other email address. Still asking me to be patient even though there has been no update within the 24-72 hours I was originally given!
Funny how since I have posted these negative reviews, another five star review appears on this site!
The customer service is awful! They are holding on to my winnings due to a technical issue! It is not difficult to look at my gaming history and see I have already met wagering requirements!
If you use this site, I wouldn't recommend accepting any bonus from them. Far too much hassle.
UPDATE - Ladylucks - I have emailed that email address twice now! Are you suggesting that I am lying?!! Stop fobbing me off and give me my winnings. JOKE.
Nearly seven hours after sending yet another email to the email address they have referenced below, I am yet to receive an email or phonecall as they have promised several times!
Review by Lilyglow3 years ago
Fantastic range of games, amazing bonuses and competitions to enter with great rewards, really friendly helpful staff to help you with any queries relating to their game site, well recommended :-)
Review by Paines3 years ago
LadyLucks is one of the best Casino online . I have used a few sites but this one is far the best.
The customer enquiries is excellent they always try and help you out if your having trouble and give you good bonuses .
The games are really good i always play pots o plenty and I love that game would recommend this site to anyone
Review by AMArthur3 years ago
I love this sight but I'm struggling on how to have my winnings paid into my new bank account that I deposited from I can't find were to do this.
Review by Marls3 years ago
Cheats and liars is what they are refuse to accept government issued ID so they don't need to pay your winnings. DONT SPEND YOUR MONEY HERE. Over 2 month still trying to get my winnings why is my bank card in my name and these jokers won't accept government issued ID in the same name .answered my review with more lies don't believe these jokers what ever they reply my I'd is uk government issued .how many other reviews are the same as this one
Review by Wengrove Incense3 years ago
LadyLucks is the best site around always glad to help everyone is so easy to talk to if anything is unclear they are just a phone call away they always have time to listen and do what they can to help absolutely a wonderful site and the people and vip mangers are wonderful xx
Review by Cayladymama Oulai3 years ago
Excellent casino. Sarah vip manager is amazing. Games are great
Review by Tnk3 years ago
I have been on this site for a few years and tried others as well but I have always come back and stayed with this site. On more occasions bar a few I always get my issues resolved fairly and have every now and then got some big wins.
Review by SuPin3 years ago
great games and customer service ! great vip manager always happy to help :) been really lucky a few times :))
Review by Westowl3 years ago
Gutted in the last hour I have spent £180 & won nothing! I have been with ladylucks for years and never experienced the losses I've had with them that I've had in the last few months! Something has definitely changed ie. Bonus rounds have gone from paying out a few hundred to around a few quid! Not just on 1 game but all of them esp the old ones, I really loved this site but as from tomorrow I am excluding myself! Word of advice don't waste your money!
Review by RetroSheep3 years ago
Payments made faster than anywhere else online and the VIP support team are excellent. Any issue raised has been solved on first contact. A very impressive operation