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Review by Andy B2 months ago
My mother-in-law had an alarm system fitted by Rancom Security and paid a monthly charge for monitoring and servicing, however the monitoring and services were not carried out. Rancom would have know this as my M-I-L had Alzheimer's and 'foolishly' cut the wires. With the cables cut, Rancom Security still charged a monthly fee (and they were entitled to) but not once contacted her to say there was a problem with the connection nor did they pick it up on the services as they did not attend and carry them out. Several attempts were made to discuss this with the company, which fell on deaf ears so we cancelled her contract. We intended on taking it further but walked away from it in the end as it wasn't worth the stress. We even had communication from Leicestershire Police regarding Rancom Security! Please don't think I'm being vindictive regarding this company, check out the Google Reviews. They too could confirm our experience.
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