I stayed at one of the Radisson Hotels in Atlantic City the Claridge. Their customer service is "shameful" when a complaint or dissatisfaction is logged. Their only concern is money. I learned it is no longer American owned and is owned by foreigners who could care less if a customer is unhappy with the service or their hotel experience. #MAGA
Review by BobUyen10 months ago
Radisson is hosting a conference of declared nazis and facist from all scandinavia. I think radisson should be hold accountable for supporting this kind of violent and dangerouse organisations.
Radisson er værter for en konference af erklærede nazister og fascister. Radisson bliver nød til at stå til ansvar for at støtte udviklingen af den slags voldelige og farlige organisationer. Det er dybt forrøgt.
Review by Ajeenah McIlravy1 year ago
Customer care team doesn't care. Customer priorities are second-order to rules and regulations. Instead of listening when there was an issue relating to their loyalty program came up, the customer care team had a "computer says no" attitude and kept quoting their rules with regards to said program. Clearly they don't understand the importance of keeping loyal customers happy.
Review by Usert Debona1 year ago
I visited the Radisson hotel in Corning NY for the first time, had a 2 night stay. When I arrived they did not have my reservation correctly in their system. I booked through booking.com for 3 people, yet they only had 2 people and a king bed booked. They kept insisting that I only booked for 2 people, until I pulled up my confirmation from my email stating that THREE people were booked, and one was a child with an age entered for booking.com. They said they found me another room with a sleeper sofa. I wasn't sure if this is what I booked through booking.com. I believe I booked a better room but was given what they had left at the hotel, and no refund was given or even talked about. We went to the room and the A/C was turned to 60 degrees (I believe it was only 70 degrees outside!!). We quickly turned it to 72 degrees. I noticed the bathroom door lock was missing, but wasn't a big deal. The tissue box in the bathroom had 2 tissues left in it, the telltale sign being the "beige" tissues that are at the end of the box. That was annoying because it was the only tissue box in the whole room. After unpacking, we decided to just get ready to go out. When I took a shower, the H and C were mislabeled in the shower, and I almost scaled myself to death. After applying aloe to my 3rd degree shower burns, we left for dinner. I called the desk and asked them to make up the sleeper sofa as they had advised me to do once we settled in the room (there were no extra pillows or anything in the closet). When we returned to the room at 10 pm, I found sheets, one pillow and a blanket (with a huge rip on it) thrown on the sofa. I guess I was expected to make up the bed? Yippee...I didn't realize I was on a working vacation!
I opened the sofa and found black crumbs or unidentified objects in there. We turned the pitiful mattress over and made the bed. The next day, housekeeping came into the room while we were out and made the king bed, but left the sleeper sofa alone, sheets and ripped blanket just twisted around. I guess I didn't realize that I was expected to make the beds as well???! They also took it upon themselves to AGAIN touch the A/C and turn it down to 60 degrees!!! Who was this housekeeper? Was she experiencing hot flashes and could only work in sub degree temperatures?! I also stopped at the front desk to ask for another blanket, this one without a hole and extra towels. Housekeeping arrived 1/2 hour later with a king comforter and no towels. I explained that I needed a blanket for the sofa--the king comforter would be too big. He was confused and said he could get me a blanket, but kept saying that the front desk gave him the wrong info. He seemed put out and slightly miffed, so since we were leaving for dinner, I said forget it, we will deal with a ripped up blanket, we only had one night left. The last thing I needed was an angry housekeeper entering our room while we were out. Very disappointing room and only some of the front desk staff and waitress at the grill were friendly. When we were outside at 10:05pm that night, a very snotty hotel employee informed us that "city ordinance" requires us to go back inside, we can't be outside after 10 pm. Well, I guess not everyone turned into a pumpkin after 10 pm b/c while I was in my room at 11:30 pm, I heard voices, laughter and people playing corn hole outside! I called the front desk to complain, by this time I was in bed and if I had to go to sleep according to their set "curfew" I was going to make sure that these other people were going to be forced to retreat into the hotel as well! The hotel is close to Market Street, which makes it nice to explore, although for the price, I would have expected a better room. It was shabby at best. I guess I am most angry about the fact that I didn't even get a tip from housekeeping after I was the one making the beds!
Review by Micheii1 year ago
Last year I stayed at Radisson in LaCrosse, WI. The high end feel in the lobby ends there. Hallways and rooms must be grandfathered in, as these are barely making code. Hallways are narrow, and rooms are small, nothing spectacular. When I went to check out the next morning, my card was scammed by the gentleman at the front desk. He ran my card despite my telling him that I wished to pay in cash. The girl who checked me in the night before informed me that there wasn't a problem with doing so. She didn't do much, other than hand me the key. The genteman not only charged my card once, he charged it four times, locking the account until Monday... this was after paying cash!! So I payed 5 times that day. Oddly, while paying with cash, the card should have been the furthest thing from his mind. In the end, the manager couldn't account for her absence during the situation, and publicly blamed me for not knowing how to check into a hotel. I can understand how cash seemed confusing to someone, I suppose, but stay away from my card then. The fact that I paid in cash should not alter how I'm treated, nor should I be blamed for the employees' inability to do their jobs, starting at the top! Staying at this older run down place isn't worth the hassle!! You will likely get blamed for your poor choice. In conclusion, the corporate offices gave me a free nights stay, which isn't honored at any Raddison Hotel, that I've called. Lesson learned!! Don't make the same mistake!!
Review by Simppa2 years ago
Rasisson Blu , Stettin , PL. Thanks for a nice vacation in Stettin , and specially thanks to Monica from Radisson's Receptions 👍
Review by Miss Owen2 years ago
I recently stayed in the Radisson in Nashua, NH let me just start by saying that for supposedly being a higher end hotel, it is not. Nothing spectacular, I have stayed in far nicer rooms in smaller chains and privately owned hotels. It claims to have premium bedding...which apparently means old lumpy pillows and rock hard mattresses. The ceiling paint was falling off and housekeeping will happily wake you up at 8:30 am on a Sunday morning by banging on your door and yelling. Saying anything to the staff simply gets you a cheerful, "Oh, sorry to hear that". Definitely will not be staying again.
Review by Tajana2 years ago
My sister's wedding venue was selected as Radisson Sahibabad, and believe me, the staff and management are so helpful and courteous that we never needed extra efforts or checks to ensure the wedding goes smoothly.
Review by Frecheville2 years ago
After having stayed at the Radisson, I made a complaint and what was being promised to me for my next stay @ a Radisson has been overlooked! What a shambles as to how my complaint has been handled!!!
Review by TrisDevs Toroa3 years ago
I used this Hotel chain in a Colonial town in Uruguay South America which is called Colonia del Sacramento.
The hotel itself was very good with a beautiful view of the river "De La Plata" from Rooms, swimming pool and restaurant,
The restaurant of this hotel which is called Carmen is very good!!
Review by Evevanceiaul Isiderio4 years ago
I can't say enough good things about the Radisson Martinique NYC, they came to our rescue when we found ourselves in a bad situation. On 8/18/2015 we went to a studio apartment on West 31st and Broadway we had booked this awful place on Booking.com. It was unsafe, unsanitary and looked awful. It was not what was advertised on the website. There were stairs that we couldn't safely use to get to our room, we are 62 and 68. We left within an hour of seeing this place. Radisson found us a room, at the last minute and worked with us to get us a good rate. I will be in debt to them, they saved our vacation and made us feel safe when we slept at night.
Review by Carmisha Derrow4 years ago
This was my second visit and not the best experience, but defiantly the last visit. Me and my girlfriend arrived simultaneously with three other couples and some Emerates personel. The experience was approx. 30 min. check-in and all couples was complaining, whereas the Emerates spend long time small-talking to the hotel staff. After waiting for a while I asked my girlfriend to visit the bar and make herself comfortable while is waiting for check-in.
Secondly, disappointed me and are the root cause for my complaint. The personal checked me in to a smoking-room, and denied it to be a smoking room after complaining in the reception. Honestly, the room had an ashtray! You won't make customers denying your mistakes, but start fixing the mistakes you make.
Review by Babelle4 years ago
First off, staff was incredibly rude like we were an inconvenience for being there. Then there was a rap pool party with about 200 gangsters that weren't even staying at the hotel. You couldn't even use the elevators because they took them over. The only reason I have them 2 stars is because I had Wi-Fi in my room. Be wary to stay in the Rochester Ny Radisson.
Review by Loey Pilkinton5 years ago
This is about Radisson JFK Airport hotel.
It was the worst hotel experience in my life.
Please stay away from this hotel at any cost.
I stayed there for 2 nights. Room service was always late and towels were not clean. We had a loud noise throughout the night. When I was a checking out 2 guys were checking out in front if me and frontdesk staff wanted to charge them for parking $16.99 per night. Guy explained he was not informed about these charges when he parked. Frontdesk staff named Farah was rude and raised her voice. The manager came out and was even ruder. They kept guy standing for more than an hour while locating his parking ticket. Guy explained he was going to be late for a flight, they didnt care. They told him he was going to be charged whether he accepted or not.
Now the fun part: even though the guy was just arguing they called a security guy. Security guy stood behind him and pretended to make phone call to police that guy was threatening staff! I could see clearly that he was not talking on the phone and was just threatening guy. Police obviously would not come for civil matter.
Now even the more fun part, guest was leaving, security guy followed him writing his license plate number and taking photos. I could not believe this.
This is a gang. Not a hotel. Stay away at all cost. They will ruin your day. I am in the airline industry and I stay in hotels all the time, this is by far one of the worst experiences I have ever had.
Radisson is rated 2.0 based on
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