We collate all the best reviews from around the Internet so you can view them in one place
Review by Charles P Stauhs1 month ago
I was thankful Mr Little assisted me with troubleshooting the broken G90. The process was stress free other than slower than I would like email responses from Vevina. It seemed that she only answered back every few days around 2am Eastern Time. All in all, thanks again for honoring the warranty and sending a replacement radio.
Sourced from Trustpilot
Review by Justin1 month ago
I had some issues with a couple items that I ordered and Radioddity took care of me. They were very helpful and wanted to make things right.
The only downside I can even say is it is a long process to get something replaced because the customer service must be in another country and they email back once per night in the middle of the night. Even if you are awake late and email back right away you still won't get another reply until the next night. This can take a while to explain a problem back and forth so be very detailed up front.
Sourced from Trustpilot
Review by Bradley Frizzell1 month ago
Vevina did a really great job. I was able to explain the situation and show them a quick video where electricity was passing through the unit but the fan had stopped working.
Vevina was able to get a new unit shipped out to me and it is headed this way as we speak. I appreciate their prompt service and willingness to stand by the products they sell.
Sourced from Trustpilot
Review by Alex1 month ago
Vivena and the Awesome team at Radioddity were fantastic at resolving my issue with my Radio and were Very Prompt with a replacement Radio. Very Professional and prompt communications. Thanks again Vivena.
-Alex
Sourced from Trustpilot
Review by John of Tucson1 month ago
When you experience the service departments of any web site, you hold your breath not knowing what experience you going receive. At Radioddidty, I was contacted by Kathy who informed me that the book I won was not going to be made available. But, she was so kind and helpful in allowing me to receive a replacement for the book in the way of a radio from Radioddidty. That was a very acceptable exchange. And she didn't hesitate to ship the radio imeadiately.
Each correspondence with her was quick and precise. No guessing at what may or may not take place. I wish all service departments were as friendly as Kathy was from Radiodiddty! Thanks Kathy, you made being a winner of the contest rewarding!
And thanks to Radiodiddty for the fine products they make available. Especially now when a two way radio could be a life line for anyone if there were to be an emergency need.
Thanks to all and have a great Holiday Season.
Sourced from Trustpilot
Review by Axel B.1 month ago
Very quick responding my questions! Excellent service! Fast delivery... I can recommend this shop (I was buying in Germany and the godds were shiped from german warehouse).
Sourced from Trustpilot
Review by Pat1 month ago
Vevina was very helpful in my recent experience. She reached out to me, checked on me to see how I liked the product. She was quick with responses and made a great experience. I will buy from you all again! Thanks Vevina!
Sourced from Trustpilot
Review by Matt Platts1 month ago
David and Vevina were very helpful in getting the programming problem with my MD-9600 resolved. They ended up replacing the radio, and the replacement is working great. thanks!!
Sourced from Trustpilot
Review by Joe1 month ago
My rep was Sid and he was one of the best reps i've had the pleasure to deal with. His responses were very fast and his communication was on point. I had a difficult time trying to describe my issue but he understood and solved them. Im happy Radioddity stands by their products and has such amazing customer service. I will continue to be a customer.
Sourced from Trustpilot
Review by Bill Ruppert1 month ago
Sid is great and help through two radio purchases.
He is knowledgeable and is fast through his emails.
Great communications.
All the staff has been wonderful at Radioddity.
It is great to have them in the ham radio community.
I wish them continued success and I will tell my friends and fellow radio operators!
Sourced from Trustpilot
Review by Jerry Long2 months ago
I had some problems with the Xiegu G90 radio. I explained my problems in emailed messages that were quickly responded to (same or next day). Radioddity responded with knowledgeable suggestions on how to fix my issues. My experience with Radioddity support was 100% positive. I certainly would buy from them again.
Sourced from Trustpilot
Review by Ana2 months ago
I didn't recieve my package although a delivery confirmation was sent. So, I contacted Radioddity, I was helped by Sid. He was extremely understanding.. helpful & ultimately was kind enough to sent me a replacement. Which I was extremely grateful for.
Sourced from Trustpilot
Review by Jan Vesel2 months ago
I'm impressed with quick provided support and solution which I have received for my case. This is why I will keep staying to be Radioddity customer, your customer support is great.
Sourced from Trustpilot
Review by Andy Toce2 months ago
Purchased a Baofeng UV-5RX3. Found I had two 220 MHZ antennas and no antenna for 2 meters & 70 cm. Sent 2 emails and still no response. First and last purchase for me from them.
Sourced from Trustpilot
Review by Dennis Hudson2 months ago
We had defective radio used for our c.e.r.t. Program.
They responded quickly and very helpful.
Great service and will recommended them to other programs.
Sourced from Trustpilot
Review by Rhett Britton2 months ago
really good service, very quick on deliverer, when need some advise quick with costumer support, very good if needed more equipment will look on radioddity first
Sourced from Trustpilot
Review by mean oldgrouch2 months ago
The radio that I purchased died. The customer service was excellent with another radio being shipped in a timely manner. After the replacement arrived customer service took the time to make sure everything was ok with the replacement. I would not hesitate to purchase from them in the future.
Sourced from Trustpilot
Review by John Vestal2 months ago
I am happy with the radio. It is a little difficult to program manually but I've got it down pat. It does transmit and receive very well but does get hot I do not transmit very long though so I think it will be okay. So far so good that is all for now KD9QMY
Sourced from Trustpilot
Review by Handcrafted By Trey2 months ago
Customer service at its finest! Issues with products happen but it all comes down to how these issues are corrected. Radioddity stepped up took care of the problem.
Sourced from Trustpilot
Review by Rusty Reeve2 months ago
I had a question prior to ordering a Xiegu G-90 and Sid answered it within hours via email. That night I ordered the radio and accessories and it literally arrived in 3 days! Sid let me know it was coming from within the U.S. Very pleased with the packaging and speed of delivery!
Sourced from Trustpilot
Review by GARRETT MARTIN2 months ago
I had an issue where there was a lower price discount made less than 7 days since I received my equipment. I made an inquiry expressing my desire to have a remedy for this issue. I was promptly replied to by a Customer Service representative, Sid, who made a credit to my account for the difference in the prices. This kind of customer service is greatly appreciated and will insure my continued support of Radioddity.
Sourced from Trustpilot
Review by Tino Kaltsas3 months ago
Missing one small component of an order, Sid from
Radioddity Customer Service was very responsive and responded like a real person not a roboscript. Despite having disposed of the packaging and packing slip, Sid got me the missing part shipped out ASAP.
Sourced from Trustpilot
Review by Jason3 months ago
After purchasing the Xiegu G90 from Radioddity, which is excellent, I then bought the PAX100 amplifier. This however turned out to be faulty. Vevina from customer support handled my case and quickly arranged for a replacement unit to be sent. Excellent service from a top company.
Sourced from Trustpilot
Review by Rich B3 months ago
This is my first Radioddity product and I am quite happy with the radio so far. It has a quality feel, is a great value for the money. The display is well designed. and performance seems as good or better than other radios in its class. By far the most significant feature for me is Bluetooth programming. I’ve found it to be immensely practical for field programming and quick tweaks to exiting code plugs. Much more utility than I thought. For now, this is my EDC radio.
However, the most impressive element of my Radioddity experience was the customer support My inquiry was answered within in 24hrs to my complete satisfaction by Vivina. I can recommend this company and wouldn’t hesitate to purchase again.
Sourced from Trustpilot
Review by John Rinn3 months ago
The people at Radioddity were very helpful. The email help was very prompt. Very friendly people to work with.
