Wouldn’t acknowledge my no claims discount so I could pass on to my new insurer, took many phone calls over a month to sort out and unfortunately it was all down to poor internal processes between RAC and Aviva but while Aviva helped, RACs view was it wasn’t their problem and just consistently left me having to chase. I took through formal complaint and again was told their process was not at fault so they closed my complaint. Shame really as we all need to learn and improve but we first need to accept we can. I won’t use RAC again.
Review by Khudbuddin3 months ago
My daughter took out a car insurance policy with RAC. A couple of weeks after setting this up they contacted her to say that it was cancelled with immediate effect because of an undeclared and unresolved claim against her. In fact this was entirely incorrect and was due to an error by her previous insurer (Admiral) who had apologised and said they would remove it from their records but then failed to do so. She contacted Admiral who contacted the RAC to confirm this fact. She then asked RAC to restart her policy as this had clearly been an error which Admiral had confirmed. They said they could not restart a cancelled policy but would have to quote on a new one - which they did for a cost 3 or 4 times more expensive than the one just cancelled. When she asked why they said it was because she had a cancelled policy - which she did: cancelled by themselves because of provenly incorrect data sent by another insurer! The computer said no and that was that. They agreed to refund her money but did so minus £250 which they said they could charge because of this - totally unnecessary- cancellation. When she complained a few days later the person she spoke to agreed that in the circumstances they would refund the amount. This never materialised and when she enquired was told that this person should not, in fact, have authorised it and it had been cancelled. After issuing a further complaint she was told they would look at it again and get back to her in 6-8 weeks - which, of course, they have not done. I wrote to them on her behalf as well but have not even had the courtesy of a reply. Basically, they have misappropriated £250 of her money due to an error in the information sent by her previous insurer which that insurer very promptly confirmed. Disgraceful service and I would urge anyone to think very carefully before giving their business to such a company.
Review by Omone3 months ago
Before I went on holiday, I called RAC car insurance on 5 Sept 2019 to renew my policy (as it expires on 10 Sept) we changed my payment card details and the lady said that everything is fine and that the payment will be taken on the 10 Sept. Thinking everything is ok.
I am currently in a different country for a few weeks. I received an email from RAC Car Insurance to say:
1 My payment was declined
2 I will be charged £20 for late payment.
3 If I dont renew they will cancel my policy.
Obviously they messed up. Now I am stressing on my "suppose to be relaxing" holiday trying to get in touch with them. I cant call them due to my phones roaming settings but also why should I pay for the international call? I tried to get in touch by the website, not even an email address I can contact. Yes I can log into my account, but all it says is to call them.
RAC CAR INSURANCE PLEASE CALL ME ASAP. If I dont get in touch, my policy will be cancelled and if something had to happen to my car while I am gone then I am not insured.
Review by Rimmiy3 months ago
I'm still waiting for someone to contact me in regards to my complaint, 5 days isn't great for such a large company.
Review by Chucrallah4 months ago
I recently purchased a car from a car dealership who was covered with the RAC warranty service.
After driving the car for 4 months it developed an oil leak from the gear box. After looking at the car for 2 weeks I was told it was due to a broken bracket which would not be covered under the warranty and that I must have hit something in the road. This is not the case and I am now looking at a bill of around £400 plus VAT.
I am currently waiting for a response from my case handler, however if this isn't resolved I will be posting multiple reviews online and over social media and requesting all of my data with a data subject access request.
I have also requested that they confirm when my data was passed to them from the dealership as I was not consulted on this and will take legal action under the recent GDPR law changes last year.
Review by Kalimah Donaghue5 months ago
5 hours since first call, just been told another 6 hours potentially and they didn’t even bother to call me, I had to call to find that out. Abysmal all round
Review by Pik5 months ago
After comparing several private services based on investment philosophy, performance and company history, I started investing in RAC markets at the end of Feb. I have been very pleased with the transparency of their investment and performance services since then. Customer service is also very impressive. They reply questions very quick. I have been telling friends about this service and also highly recommend it to someone who needs passive income.
Review by JTShideler5 months ago
Nice design and usability
I am an engineer and have high standards for innovative design and usability of products. In my view, RACMarkets has achieved good results in these two areas by providing accredited investors with the opportunity to earn high passive income. I have already recommended some of my friends to try out this and I would recommend this platform to whom looking for high return but trustful and transparent platform.
Review by Nataq Wintney6 months ago
Super easy and excellent investment experience and amazing concept. I spent lots of time doing research and investing in the stock market but that has been disappointing. RAC provides me with safe and high returns and I also have more free time now.
Review by Tayomi Tonto6 months ago
RAC has proven to be a great venue to diversify my personal portfolio while offering a steady but high return passive income. I’d highly recommend it to anyone who looks for investing into a professional and secure avenue.
Review by Terpsichore6 months ago
I work in the traditional finance industry and I think compared to our own systems, the RAC platform is really user friendly and they have great customer service. I used to call with them, and they have a professional team to solve my questions.
Review by MehmetAli6 months ago
Good communications and great returns
Steady and strong current returns so far and zero-cost ownership for their first product. That’s a user-friendly model. I have been an investor on RAC markets platform from their inception, and I am so happy overall, especially for the communication and return yield.
Review by Osilon7 months ago
Steady returns, easy to invest. Prime Income is a very easy product to understand compared to other crowdfunding sites.
Review by Iggie Derrow7 months ago
I highly recommend RAC. With RAC, investors are able to access and enjoy private market performance. Besides, they do a great job in customer service. I own many shares of their product, and I got the promised dividend as they stated.
Review by MommaD Ndeta9 months ago
RAC has an amazing user experience
RACmarkets has an amazing user experience at every step. Their communication is well thought out. The RAC Prime Income product is easy to understand and the transparency is refreshing.
RAC Group is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about racmarkets.com.