I am extremely upset and disappointed by the level of service provided and lack of responsibility American Home Shield has taken. Here is my story:
*On Feb 8th, I called in a request to fix a small leak in our clothes washer. *Feb 12th, Dan Gleason Appliance repair in AZ came to my home to inspect. Said "easy fix" and ordered a part. *Feb 20th, came back to my home to install
*Feb 22nd - came home from work to a FLOOD in my house coming from the washer!
Damage done: There is water in the laundry room, linen closet, under the stairwell, in the garage, and in the half bath, which mean the water went through the walls and into the other rooms.
*Feb 22nd -I called into customer service to inform of the damage and the issue. They said they will send the same guy back out to fix the washer. I refused, why would I let someone back into my house whom caused thousands of dollars in damage. I asked to speak to a supervisor and was condescendingly told "oh that's how it is, you can hold". Then the manager states he sent an email to contractor relations. I asked "what should I do about the ACTIVE leak in my home right now? How do I fix this, can you send someone out in an emergency to help? "NO". We have to wait for an email back from contractor relations. It was Friday evening, its now Saturday morning and the damage continues.
I sent a message to their Facebook profile. The person who handles it replied by saying "we don't cover any secondary damage". Excuse me?? YOUR chosen contractor caused this damage, yet you wont take responsibility?
I expect a full refund of my full premium. The ENTIRE extent of the damage to be remedied. And my washer to be repaired correctly.
If these things are not done, legal action will be taken.
Waiting on their reply, will update once received....
Review by Avado8 months ago
We have this AHW warranty for 4 months. First, it takes more than reasonable time for a live person to come on phone. I have been waiting for more than 35 minutes, yet not a live person. They only want money. Even we have premium plan, in the past, Excuses excuses "this is not covered, this is not covered" :(:(:(
This company only interested in collecting money......
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Ridge Lake Boulevard 889