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Review by Mike1 year ago
They will do everything they can to get you to pay their estimate which they consider is a contract without guaranteeing service. Once you try to get a hold of them you get passed around from person to person with horrible service with no resolution. They will not reimburse you the money and you will not receive the moving service. We are filing formal complaints.
Review by Mike1 year ago
DO not use they are a SCAM They will do everything they can to get you to pay their estimate which they consider is a contract without guaranteeing service. Once you try to get a hold of them you get passed around from person to person with horrible service with no resolution. They will not reimburse you the money and you will not receive the moving service. We are filing formal complaints.
Review by CM1 year ago
THIS REVIEW SHOULD BE THE ONLY RED FLAG YOU NEED. DO NOT DO BUSINESS WITH THIS INCOMPETENT COMPANY.
This company should be put out of business as a safeguard to all consumers for the following reasons.
1. They lied and said that they are not moving brokers when they are in fact brokers
2. They took thousands of dollars of my money and then used the pandemic as an excuse for their inability to perform their services. They will not offer a refund.
3. They are not communicative at all and refuse to EVER commit to a date. This is a HUGE red flag. EVERYTHING is a window. They say your move date is a “window” and then push it back indefinitely. At last count they pushed my move back 3 times, 2 of which they did not contact me. No phone call, email or text message even when they assured me over the phone that they would call.
4. They left me and my family (with 2 little kids) hanging ON A CROSS COUNTRY MOVE with no apology. There is a person who works there who pretends to be multiple people and is a total fraud. He told me his name was Bob West but his voice mail said “Mike H” and when I called he said “Bob is not here.” It was obviously the same person. They do not respect their customers.
5. Their prices are astronomically high. I was able to get white glove moving service with a personal concierge for the same price with less than a week notice after Quality Express van lines ghosted me.
If you see any positive reviews of this company on here I would take it with a HUGE grain of salt. They are totally incompetent and deceitful.
They are neither Quality nor Express and will take your money knowing or at least indifferent to the fact that they cannot fulfill their end of the deal.
Review by Kathryn1 year ago
They are rip offs and scammers BEWARE!!
Review by Brenden Bixler1 year ago
Avoid these guys like the plague! Our experience was so bad we documented it here:
Review by Landon Rudd1 year ago
I'm shocked with the bad reviews because these guys were seriously Efficient, reliable and friendly from the first phone call to the last box. I have several pieces of breakable art and glass, and they handled everything with kid gloves. They never complained in the blistering heat. These guys showed an effort and level of sensitivity that I would expect if they were moving their own family! even with everything going on in the world they were the most reliable people! thank you chris and everyone who was apart of my entire move! Im sure not every move they have will go as smooth as mine but they definitely deserve some love from me for everything that they did for my family and I.
Review by David Hamp1 year ago
One of my coworkers suggested that I hire Quality express to handle my move. Their quote was very low and I hired them immediately. The movers arrived on time and were properly equipped. I couldnt believe how easily they carried my furniture. It was a 3rd floor walkup and the stairs didn't seem to bother them at all. They drove all my things without anything going missing to my new house on due time. Nothing was broken or damaged. I have to thank those guys for making this perfect move possible.
Review by Boyd Wick1 year ago
My main concern with Quality express was that the company had some bad reviews online. But they really were efficient. The movers just meant business. Nothing was overlooked by the 4 movers who came to work. I was very impressed to see how all my beloved pieces of furniture were wrapped perfectly and loaded in the vans. They delivered on time as well. I dont think those bad reviews are authentic at all.
Review by Jancy morales1 year ago
My experience was excellent from start to finish. We had never even used a moving company before and I was a nervous wreck about our furniture being damaged, once I saw how well they wrapped our furniture and how careful they were being, I knew i could relax and let them take over. They were very nice personable and there was no bad or nasty words used while they were at my home. They were flexible about time and materials. Even finished the job earlier than what was projected which saved us money. So don't go based off those bad reviews. One bad apple out of a dozen does't mean there all rotten.
Review by Brandi Hardy1 year ago
They were highly efficient and very sincere with their work. They moved everything to my new location within a very short period of time. What impressed me most is that each and every crew of their team was extremely polite. They completed the job within the budget and timeline and they were able to move all my belongings without any sort of damage. They were well mannered and very careful about moving my belongings. I loved their service to the extent that I have already recommended them to my friends who are also planning to move next month.
Review by Mike Dixon1 year ago
I don't believe any of the positive reviews here. I was completely lied to in my experience with Quality Express Van Lines, and it started with their salesman Robert Kraft. Given a low estimate only to have it hiked up when the movers show up and to have the charges changed from weight to sq ft. Increasing the estimate $800. They are not even movers, they send in a different company. In my case Boost Express Van Lines. These people are three weeks late on my delivery and have no answers. So if you want to deal with a fraudulent company, by all means take Robert's call. If you want to deal with an ethical company get as far from this one as possible.
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1451 West Cypress Creek Road, Suite 300