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Review by Stefan G.8 months ago
My friend came over from Thailand to Belgium on October 4 2020. He was checked in, so were his bags and he was ready to board. Then, suddenly, a flight attendant of Qatar Airways denied him entry to the plane. She said he needed to buy a return ticket to Thailand. He explained to her that, with a cohabitation visa a return ticket is not needed. But still she demanded he would buy one. We had 15 minutes time till the gate would close, so we had no other option to buy him a € 500 return ticket that we would never use.
Now, after more then 5 months and numerous complaints and explanations Qatar still refuses to refund us this ticket. Eventhough we also bought an insurance which would give us full refund and we are well within the regulations of that insurance.
I guess they treat us this way cuz we are gay. This feels like racism and blackmailing.
Sourced from SiteJabber
Review by creeza1 year ago
Qatar Scammer!! Worst customer service i have ever experienced. Was advised to buy a repatriation ticket with Qatar, the flight was then cancelled by the Cypriot government. Qatar call centres employees lied to me every step of the way. No comments were ever recorded, nothing was ever done the way they said it would be done. On their website the cancellations are charged a penalty ZAR900, and Qatar are refusing to refund the ticket even though they cannot provide me a flight to Cyprus or Athens and they will not allow me to enter Qatar. Qatar stole my 1000euro and are forcing to repatriate at a time of their choosing.
Sourced from Web Of Trust
Review by Mehedi R.2 years ago
Me , my 2 years old son, pregnant wife missed the flight because the duty person in Dhaka Airport on Qatar airways desk, could not tolrate I went back to help my wife out of Car. Whole Dhaka city was stopped for 4 hours coz our all mighty PM wanted to move. We the normal people were late. The Civil aviation authority also requested them for us to take. But that certain HERO did not let to get onboard. It was still good one hour . Lost faith in Qatar airways. I had to pay almost one Thousand euro get re booking. We will never use Qatar airways again.
Sourced from SiteJabber
Review by Pat M.4 years ago
Recently I had 4 Qatar Airlines flights and the service was awful.
1 Star, instead of advertised 5 Star Airline.
1.) All 4 flights arrived later than scheduled.
2.) Only had 1 meal choice instead of listed 3 meal choices, even when sitting front rows for all 4 flights!! Unacceptable
3.) Checked in luggage did not arrive in same plane, but 3 scheduled flight later in the evening instead of noon time, when I arrived
4.) In Doha, Indian ground Qatar staff told us run to your connecting flight if you want to fly,!! Otherwise we have booked next flight for you (4.5 hrs later). Other airlines provide electronic carts for passenger with short connecting times. We had to run for 15 minutes, because connecting flight was very far from arrival gate.
5.) Majority of Qatar ground staff , flight attendants, online customer service are now South Asian (Indians, Bangladeshi, Sri Lankan). Understandable that they are willing to do same work (with slave contract) as other nationalities for half salary, but their attitude and work ethics is poor. On the plane Thai, Vietnamese flight attendant served 2-3 aisles, while fat, disinterested Indian attendants chatted or were standing. Not to mention South Asians thick accent. Qatar Airlines = Indian Airlines in terms of service quality now.
6.) During 3 flights it was very hot in the cabin and in 1 it was freezing. Seems temperature control is not working and not maintained.
7.) Emergency aisle exit rows usually have extra leg room. However our emergency exit row aisle was narrow and top of that the seat were not fully reclinable due to being in emergency row! Very uncomfortable!! Should offer partial refund or free duty free for inconvenience.
8.) On flight entertainment screen 3 out of 4 flight had problem either with sound or touch screen. Should replace faulty units.
9.) Instead of spending all money on FC Barcelona advertising Qatar Airlines should spend more money on training, recruiting and service.
10.) Doha airport is expensive and very average, boring place.
11.) Airport check-in lines are few with long lines for economy passengers!!
Qatar Airines seems only cater for first class passengers and the other flight classes are neglected to the max. Deterioration of service standard clearly visible and experienced. It is time to switch to Emirates, Etihad, Cathay or other European Airlines.