I've reported broken mapping to amazon so many times now I'm sick of it and nothing has been done about it.
Amazon primenow website places my address a mile from the actual location and delivery drivers do not even bother attempting a delivery.
Review by Retchell4 months ago
Don’t people just moan about the smallest thing nowadays!!
I am housebound. I need to order online for deliveries.
I can not fault Amazon.co.uk. They have a huge selection of items for sale. Almost always deliver on time. The delivery drivers work their guts out to deliver the smallest thing. Returns are easy. Customers services are easy to a access and resolve any minor issue promptly.
If you don’t like AMAZON try buying elsewhere!!
Stop moaning about this brilliant facility.
PS My experience is based upon 2,000 items delivered.
Review by Thinker Frari4 months ago
Was impressed by being able to receive shopping in just 2 hours. However this did not happen.
After 2 hours the order did not arrive. I called up the relevant people to be told it was no longer being delivered. I asked why and was told that there was some issue but they couldn't be specific. They also said it was not possible to reorder it and that a new order would have to be done all over again and a refund processed.
At this point I had no food in the house and was realising I would have to either order a whole new shop again elsewhere the next day.
The assistent seemed very confused and was of no help
Then very late (after 12 midnight) i got a call from Amazon that my delivery had arrived. I had to then unpack everything really late after being told it wasn't coming and was tired by then.
Prime does not have much variety within each product category- there may only be one brand of an item that is sold on the website/app. Would be good if there was more variation.
In the future I may use prime for a shop but will aim in doing this much earlier in the day just in case it does not turn up in time! Not impressed by the customer service.
Review by Kendra4 months ago
I always used Amazon delivery was on time and quick. Not now order stuff they give a date. Got a email saying it was running late then nothing. I had to contact them and all they keep saying if I'll refund to a gift card. How about NO. If I use prime I expect a) customer service - I was speaking to Priya and she disconnected and another guy came on when she gave me incorrect information. b) good delivery which Amazon does neither. If Amazon would like to see a copy of the transpcript I do have a copy.
Review by Epitacio5 months ago
I have had issues before but nothing like tonight!
Amazon seriously don't care about keeping customers updated on their order.
My prime order was due between 8pm-10pm all picked fine, 2 items out of stock 8:13 said he was at my house still there at 10pm no order....
Call to be told yes sorry there is an issue with our carrier service, kindly place the order again and we will refund you.
Oh, wait you already have my money, can't deliver that order and want me to place another order and could not even be bothered to contact me two hours before when there was an issue?
Hell no, never using again!
Review by Patran6 months ago
I've used this service a few times now and have never been disappointed. It arrives from what I believe to be Morrisons warehouse around 5 miles away from me and, tho there's a limited array of brands per type of product, there's a very broad number of things to buy within the two hour delivery zone. I do it when I've been too unwell to go shopping or its before my weekly food delivery and i need some cat food, milk or just something sweet to perk me up. Being able to order of an evening and get same day delivery is amazing, for no extra for Prime customers. It's definitely a service that's invaluable.
I see others who have reviewed Prime Now have had issues with the delivery part. Perhaps it's down to the individual couriers used but, mine are always very polite and on time. I can track where they are, in real time and open the door just as they arrive. They bring the bags into the hall and I can't fault them. Sometimes I'm ordering at 8pm for a 10pm- midnight delivery and has always arrived in the earlier part of that slot.
Review by Leilanie9 months ago
Awful customer service. They don't understand anything longer than a word and they keep telling me to spell out words....4 emails and 2 calls to chocolate teapot service and still no closer to resetting an email address I no longer have access to and I am told to call back 9-5 only ?????? I work in that time in a mobile free zone for security SO WHEN DO YOU EXPECT ME TO CALL! If the "OR SEND EMAIL" option on the password reset screen doesnt work why bloody have it
My Wife doesn't have prime and yet she gets deliveries as fast as me and in better condition.
Review by Tashley9 months ago
It looks to me as if Amazon and it's customers are being let down by it's carriers, specifically Royal Mail. I do a considerable amount of online shopping with Amazon and have recently had problems with deliveries. I use Amazon local collect which involves collecting my items from local post offices. It would seem that Royal Mail is unfamiliar with the opening hours of small local post offices and will make an "attempted delivery" when the office is obviously going to be closed. After this "attempted delivery" your items just seem to disappear and you have to go through the hassle of getting a refund. Very disappointing.
Review by Cazzi10 months ago
Customer service is horrendous on the phone. I think the call centre is in Singapore? They always interrupt and dont listen. Im thinking do I need Amazon in my life?
Review by Chidozie1 year ago
Non amending of orders is a big issue.
Review by Antibes1 year ago
Its the second time I buy using the Prime next day delivery and the second time I've problems.
If you're thinking about to pay the prime because of the delivery, I indicate to think twice!
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