Primark Reviews

I bought a pair of leggings the other day and didn’t take the receipt, I don’t remember even being offered one to be honest. Once I got home I noticed that they were marked as extra long, I hadn’t realised that each size also had length variants. I hadn’t tried them on and all tags were still intact. When I went into the store they refused to swap them for an identical pair in regular length as I didn’t have the receipt. I’d taken the right pair up to the counter, it would have been no hassle for them but I just got a stonewall ‘it’s against our new policy’. Terrible customer service, no interest in being helpful whatsoever!

Went to the Hanley store today to customer service for a refund the man that served us at customer service was discussing with his attitude towards a customer primark choose you’re staff wisely please

Awful customer service from their Folkestone branch and head office after complaining. They simply are not interested. All I wanted to do was exchange an item for a more expensive item and pay the difference but as it had been a gift I did not have the receipt so they would not allow me to exchange it. They implied that they lose a lot of stock like this so I told them to keep the item and walked out. Perhaps this will help to lessen their losses at the expense of a lost customer. Come on Primark...you lost a customer for £3.50 was it really worth it. And I let you keep the item anyway as I would never wear it. Really bad customer service they just laughed at me in the store. Even a customer close by who heard the conversation commented 'Jobsworth'

Worst costumer service ever

Ealing Broadway) i was at the checkout with an array of products, the first 'surprise' was that the jumper was not £5 as advertised in a big sign. in a cheap way they had written on the back of the sign 'all items individually priced'. It seems Primark are using Ryanair psychology to get the customers in. I am on benefits and every penny counts!The checkout girl then called this supervisor 'Sandra' who promptly marked off to the jumper section tucked away in a corner, I went with her sensing her severity. I said you have a sign here saying £5 (per jumper) and yet when you get to the check out its nearly £8. All I said its misleading (for the public)...she was having none of that, I said I think I am allowed to express my opinion (unless we are living in a fascist dictatorship?). She then turned nasty saying that she worked there from 8am-8pm, all I retorted was that I was allowed to express my opinion? She seems to think not and had already 'called security' (probably too many american movies) while I was back at the checkout. I left in disgust at her deeds and will never go to this store ever again. Talk about poor customer relations skills -appalling.Maybe this lady would have been happier living in "the Reich", for that is how she behaved. We should boycott stores like this with managers like this.

Shoopers paradise! All the new trends right on spot for people with my budget! :) :)

Purchased black jeans from Primark and they are a magnet for dust, hairs, fluff etc, which just will not come off. Washed twice, used cellotape. Must be something unusual about the material but will never buy from Primark again..

I purchased quite a few clothing items on the lead up to Christmas. 3 of the shirts all in large, were the same just different colours. Each shirt even though large was a different size, 1 far to small, large size on label. One okey, large on label, one massive, large on label. Made in Turkey..... Primark need to sort out these different sizes for same label size. Didnt take back, but have lost money on this a 2 shirts cannot use. Quality has usually been good, they are good value, dont expect the items to last ages, but sizing is awful. Check all the sizes in every item before you buy, not the label but if the item fits as it should.

Had a friendly positive from Carl working at Stratford Primark today - Tuesday 19 December 2017, 7pm What a star!!!

Worked for this company for almost 3years, no acknowledgment or appreciation from management.. As a supervisor, I was given ordinary tasks that all other staff would do, dead end job with no room for progression as managers were too busy sitting in the office not caring or helping those on the shopfloor, actually wasn't even a shopfloor, the concessions are small in Selfridges yet the management are lazy sitting on their arses and talking about their marital affairs - no one cares..!! Holidays could not be taken when wanted, forced to take days off during the year, unable to swap shifts with other supervisors although proof could be provided for a valid reason however when suited other supervisors were given the go ahead - racist managers maybe..? Complaints procedures are awful, HR is crap, no support from anyone, management and HR are all in favour of each other and do not go by what is actually right or wrong.. Finally have left this horrible company with spiteful managers therefore avoid this company at all costs otherwise you'll be doing tasks that are not part of your description and you'll be left doing ridiculously long slavery hours..!!!

Good selection of clothing, not so great on sizes - found plenty of size 4's, 6's and 8's but barely any 12's. Would be good idea to stock more of the 'average' sized clothes, not everyone is just skin and bones.

I would like to say how impressed I was today 16th December by two members of staff working at the Primark Metrocentre store. I wanted to buy some star shaped led lights which unfortunately had all been sold.

I noticed there was a box in the shop window on display. I approached an assistant named Anakin who was very pleasant and proceeded to make enquiries about the keys to open up the shop window. I was very impressed by how much trouble he took to help. I then spoke to Jordan another member of staff while Anakin was away. It was very refreshing to meet two young men who had excellent Customer Care skills. Thank you very much for your trouble. I'm delighted with my star lights. I hope you are appreciated by the management at Primark. With Thanks Julie Pattinson.

I visited the Scunthorpe store and witnessed a Manager called Sarah being extremely rude to a young girl assistant. The manager looked very miserable and spoke to the girl as if she was a piece of dirt. This is unacceptable behaviour from someone who should be able to manage her staff whilst showing them respect.

My wife approached the customer service desk to refund an item. They refused because it went over the 28 days which is fair enough. But, the supervisor who was discussing it with my wife manged to upset her as the tone in her voice was very intimidating. She was reported to the manger which has promised that she is going to deal with it.

Called in metrocentre store .I was looking through the shoe section when a supervisor began ranting at one of the young girls tidying up.She was asking who had told her to do what she was doing.The girl said Imram.He denied it so the girl got it in the neck.The female supervisor said Imram wouldn't make it up.The poor girl didn't stand a chance . I'd be very surprised if primark keep their staff over a month if that's the way they are treated. I was disgusted and walked out. Management need to look at their supervisor's.

Decent clothing line, very similar to big high street brands

Primark is just amazing! Sure, their quality of the clothes isn't always the best, but what can you expect when you pay like nothing? I think it's a great store, especially if you're not looking to spend much money.

so upset they do not alaud you to use your own bags. Just coming out of Primark Tothenham Court Road empty handed as they pressed me to use their bags and suggesting that I could throw them up just after leaving the shop

Good clothes at bargin prices though obviously as a result there is always massive queues in the stores & they never seem to invest in an air con system though they must be making loads of money! But they do have amazing pjs in there!

Was recently pleased to see some pretty summer dresses in store, not so pleased with quality, seams split at zip and stitching on sleeves, sizing also hit n miss. I know its suppose to be cheap n cheerful but on this ocassion was cheap n nasty and not prepared to purchase such bad quality.. when I have found a suitable dress its always to short im 5ft 8in and primark dresses are too short to the point that is unsuitable to wear. Have gone right off this shop, used to think i was getting a bargain, but now think just fit for bin im afraid.

great clothes although not the best quality, although this is expected for the price

GOOD RANGE AND GOOD PRICES

I love Primark stuff, It doesn't really last more than a year but I change my style so much anyway it does't matter! Keep it up Primark!

I worked for them in 2007 for 4 months and they tell you how they don't buy from child sweat shops in foreign countries but staff that were opening boxes of clothes said they had bites from insects on their hands.

The shop was terribly unorganized and most of the staff didn't have a clue what they were there to do. On top of that a supervisor lost her temper with me because I asked her what should I do, after being sent from another floor that had no jobs for me to take care of, bitch.

After working there I really had no interest in shopping there but my Mother always informs me of how when she gets something from Primark it always seems to fall apart after the first wash.

The price is crazy cheap, I love the style of most of the stuff in there but sizes seem way off, I thought it was just me being awkward but I have spoken to a few people of different sizes and they agree.