We collate all the best reviews from around the Internet so you can view them in one place
Review by Cate6 months ago
We visited the Southport Store at the weekend. I wear a lanyard and information badge that informs people I have a hidden disability that makes me exempt from wearing a face covering. We queued outside and the man counting people going in noticed my lanyard and it’s significance and waved me through with all the other shoppers. Once inside staff also identified the lanyard and even asked if I needed any assistance. I was very nervous not knowing how people would react so Good Work Primark it was greatly appreciated.
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Review by Paul Carter6 months ago
Bought 3 pairs of jean type casual trousers on Sunday. Normally I'm a 32"waist but Primarks 32" were too big. Been staying at Travelodge at the time obviously one of the cleaner's must have thrown the receipt out thinking it was trash as couldn't find receipt. Paid by debit card. Went back to the Darlington store with 2 unused pairs to swap them,the items are clearly unused and have the stickers and kinble labels still on them only to be refused an exchange for 30" waist. Wasn't asking for refund Just exchange. Primark might not be legally required to give me an exchange but EVERY OTHER RETAILER would have done. Very poor experience. Won't be using that company again. These big value retailers are all the same very arrogant thinking because their cheap they don't have to do good service. What a turn off. I wouldn't recommend then as a sensible purchase.
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Review by Ms Miriam Ostrovska6 months ago
There is a bully of a woman at the entrance to this shop (Corby, Northants), who is there solely to ensure that people wear a muzzle, and will not allow you in unless you do....I explained to her she has absolutely no right to demand that anyone wears a mask, she would not have it.
Well, dear Primark CEO! I guess you don't want any more of my money, and that is OK, because I am not going to put up with this bullying, and am never setting a foot in your stores again.
I sincerely hope that everyone else that has woken up to govt propaganda and media lies does the same. It's a freakin' cold virus, for god's sake!!!
This behaviour is not acceptable! We do not (YET!!!) live in a communist China!!! Your bullying employees can and WILL be sued for up to £9000 under Disability Act 2010.
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Review by Tess7 months ago
So disappointed that I couldn’t exchange my son’s jeans for a size smaller just because I didn’t have the receipt which was lost in the paper bag due to torrential rain. The jeans still had all labels on and I was able to show my (Nhs Visa card) proving purchase on my phone app but absolutely no flexibility at all despite no facilities for trying clothes on due to covid 19. Really poor service- no compromise at a time when we all need to show understanding- shame on you Primark
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Review by Kelly Altham7 months ago
Been waiting on a refund for over a month now, get no response from customer service except it is being investigated, requested a timescale and they send the same message. Asked if I can make a complaint and I am unable to. Terrible customer service.
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Review by Ann Lowes7 months ago
I bought 2 cotton tshirt nighties they came below the knee when l washed them they had shrunk and barely cover my behind they now look as short as mini dresses l bought a tshirt the same thing happened it shrunk l don't think a lot of their things are good value some are rubbish you can't buy them in correct sizes they are foreign sizes l normally take a 12 it's now become a size 8 disappointed
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Review by Mandy8 months ago
Very much disgusted with sizes stocked in primark stores being a larger lady u need thr 2xl items.but been to 2 stores and nothing stocked in them.sizes discriminated against for not being average size disgusting
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Review by SDF9 months ago
Good value, good variety.
Not as cheap as it used to be but great variety- from clothes to makeup, bed sheets to fitness equipment.
Ony downside is the queues for the tills tend to be long and you can only take a certain number of items into the changing rooms.
Would be great if they had more tills open or do a self service till.
The jeans section in my local Primark has been changed and is now really hard to use, to find your size and length and they are all folded so you cant see what they look like. I think it is to save space as they opened a Beauty Bar (which i havent tested).
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Review by I love cats9 months ago
Amazing clothes at a bargain price far far better quality than the likes off trashy online shops like boohoo
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Review by Maria9 months ago
bad service, poor qualiy
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Review by Sean Teroh1 year ago
You get what you pay for! Decent if you’re buying throw away or holiday wear, but long term quality is poor
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Review by Cordelia Pennington1 year ago
A big shout for Monika at Customer Support for Primark. I was unable to get anyone to answer a phone in any of the stores which was frustrating, and Monika found the product I was after and arranged to have it reserved for me at the Wood Green branch. She was most kind and efficient and I felt well looked after. Thank you Monika, and I hope you get a big fat pay rise for your kindness and the brilliant way you did your job!
Cordelia
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Review by Ian Gregory1 year ago
I purchased 3 pairs of soft warm pyjamas for my partner, upon washing these following the instructions all the items in the washer had bits from the pyjamas all over them. The pyjamas were £8.00 a pair which she has bought before and had no problems, so if you buy them beware of this becous after 3 washers there still loosing bits of them.
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Review by Tee Teeh1 year ago
Do not know why on earth they would change the returns policy!!! It’s a cheap clothing store trying to act like a designer brand. Why refuse a EXCHANGE with the tags and everything. ? Bore off
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Review by Jade1 year ago
Great quality for the price. One of the only places where I can find jeans to fit me.
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Review by Lana1 year ago
Good affordable clothing
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Review by Kaci (me)1 year ago
Nails / bought a pack of nice nails I open jj and all were plain no pattern like the front they were all the same size and plain very bad do not recommend
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Review by Mr & Mrs Hirst1 year ago
Very disappointed with customer services in Stockport on 26th December at 3.30pm. Tried to return a Christmas present we bought for my daughter that didn't fit her, they still had all the Primark labelling on them and we were simply after an exchange and would have paid more in the shop for a more expensive item. Having bought the item in November in preparation for Christmas we had unfortunately misplaced the receipt. I was able to give Hannah in customer service the purchased date, amount, credit card number and name, but she said it would be impossible to search through the days transactions. REALLY with all these details to search through an indexed database. I feel we were fobbed off. I have not come across this in any other shop. We had planned to go around the sales, but we left the shop feeling very dissatisfied with the brush off at Customer Services.
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Review by Marjs1 year ago
Tahmina as a cashier or till person (hounslow high street) is very rude. Cant speak politely with customers and not even smiling! As if we are not paying for the items we are buying as she treats customers.
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Review by julie clive1 year ago
Went shopping in Liverpool today, I’ve never been served by such rude staff. The lady serving me never said a word because she was deep in conversation with the staff member on the next till. There was no please or thank you. I wanted to ask about returns if item wasn’t right as it was a Christmas present but never got the chance as my bag was shoved at me. I did look for a manager on way out but didn’t see one. I shop in Chester, Stafford or Wrexham primark usually and have never had a problem wIth staff there they are lovely.
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Review by Gillian Marshall1 year ago
I visited Primark Romford yesterday, 20th Nov 2019, to buy underwear to send to a charity abroad.
The lady who served me asked if I had seen the items that were being marked down. I hadn't, because I had since shopped in other parts of the store. I was at the till already and didn't want to have to get out of the queue. The Staff Member, whose badge read Leona, volunteered to go and fetch some sale items, and came back with a good choice of items, which meant I had more choice to send to the cause.
In a climate where people complain about anything and everything, I feel good service deserves to be championed also.
Leona was polite and very helpful. Please pass on my thanks
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Review by JACQUELINE HALL1 year ago
Was shopping in Primark east Kilbride. Went to pay for my goods. The cashier was sat on a chair and I gave her my goods. She proceeded to check the PJ's I was purchasing. Don't know what she thought she was going to find. She had a attitude towards me. Found the customer service from her unprofessional. Very unusual as I find customer service in Primark good. Very disappointed, this is why I prefer shopping on line more.
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Review by Chetna Gudka1 year ago
Had to return a gift that my daughter got from a cousin from overseas who was visiting us, went to primark to change the size to a bigger one as we did not have a receipt they did not change it even though the pajama's were not opened. The manager was so rude to us.
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Review by Oliver Johnson1 year ago
Well, nice stuffs for affordable price. You get what you paid. I wont complaining.
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Review by infuse events1 year ago
Excellent service today at Harrow shopping centre. Staff member Jasu customer service to was second to none.
Thank you.
Jasu
