Don't buy from Premium Press. Child themes do not work. Support will ignore you. Will only chat response if they think you have not bought yet. Once they know you bought, and you found all the problems they will not provide support. will ignore your support ticket. Will only chat for sales.
Review by Derry Hoffmeister9 months ago
Their auction theme is not great, and the support is quite bad. Not recommended for a newbie
Review by Aoconnor9 months ago
The theme not completely functional. Contacted support but got no response. Claims money back guarantee but still no response on my refund request.
Review by Abt11 months ago
very bad experience with the themes, which arent that bad, but the support is terrible, and if you have the smallest issue they will not help you
Review by Bafford Riggott1 year ago
The dating theme we bought looked cool, but a lot of things, like the chat functionality, did not work out of the box. Support at first was trying to help, but responded slowly... asked the same questions over and over (not reading the previous message) and when, after 4-5 weeks, we said something about the speed and asked if they please could read the previous messages before posting, they simply ignored us.
We had a schedule to go live, so we fixed the bugs ourselves... it was some obsolete PHP 5 code that did not work with our PHP 7 server. We even posted the workaround in the ticket... but nothing.
PremiumPress gave us no other option to ask for our money back…. And again… we got ignored. A pitty, the theme was cool and looked promising. We had to switch to our 2nd choice which offered less functionality, but proper support.
It seems the support team does not handle feedback very well.
Mark Fail is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about premiumpress.com.