Arrived 6 hours later than scheduled appointment. Didn't fix the problem, didn't clean up after themselves (changing toilet pipe), asked x10 more than advertised on the website, customer service was a total ignorance. Very close to fraud. If you got into this trap, ask your bank for a refund. Changing plastic piece of pipe (£8) should not cost £700. This place needs to be constantly closed.
Review by Calmasq Amakie1 month ago
Don't get attracted to the low charge out rate!!
I booked an appointment to check my boiler as it constantly shut itself down. The "engineer" came and said I needed a new pump in my boiler, it seems most people needed a new pump if you read more reviews about this company!
I was quoted £600 plus vat on the part! A quick google search, the part would costs £150 plus vat!!! If you think this is bad enough, I called another local boiler engineer recommended by a friend, he fixed the problem in 5 mins, he just needed to increase the pressure in the boiler. This company should be shut down! An OAP would probably have handed over the cash! I should have read the reviews of this horrible company first!
Review by Pittgirl2 months ago
Two of the biggest disappointments in my life have to be my first husband and this company. If you have days to spend waiting around for nothing to happen and like to listen to lame excuses and sudo legal nonsense give either of them a call, otherwise be quicker to enrol on a plumbing course and do it yourself.
Review by Kennisha Malard3 months ago
Plumber left poo stains all over our toilet. He also broke our timer unit in the process and had the cheek to tell me "your timer unit isn't working". It was before you came? I'm so annoyed I didn't look these clowns up before booking them. Avoid them like the plague.
Review by Truda3 months ago
Great service from initial contact to job completion! I had an odour in my house and they found the problem in minutes and repaired it immediately. Without major distruption to my property. The experienced plumber that came to my house were very professional and courteous. I would definitely recommend them for your next plumbing issue..they came to me on a recommendation from my daughter Clarissa of Camden Town.
Review by Zaime Derrow3 months ago
terrible dodgy company. took money for a job never completed. the owner, scott, promised us a refund on several occasions, admitting fault, but we never got it and calls were never returned. eventually had to get barclays involved and reported the transaction. Sad that people can be such liars and still live with themselves.
Review by Esteven4 months ago
Wish I read the reviews before calling, have a leak, which they said they would send a plumber, who told me it was the mastic around the bath, which was absolute crap as the leak is still here. They are a complete rip off, do not use this company
Review by Clarie4 months ago
The absolute worst of British "customer service".
Staffed by some of the most brain dead people you will ever speak to.
Sylvie is a particularly bad liar - she claims she cannot call you back, she claims she cannot use the telephone, etc etc.
The plumbers themselves are your basic morons.
They failed to turn up on time, they had 3 jobs to do and failed to do any of them, they overcharged, and I wasted 4 days waiting for them to turn up to finish the job.
Avoid unless you want to go to the Small Claims Court and to have no hot water or radiators for 3 weeks after you let these imbecile scum into your home.
Review by ColbyG4 months ago
Thieves. I was charged £300 for my toilet repair. Which wasn’t repaired. In fact the joker made my toilet wobble as well as leak. I was promised a refund which I still await. I have proof of E mails promising me the refund. Then Scott the terrible manager, cut me off the phone when I called him- more than once. Thieves. Unethical and illegal. They’ll get my legal notice this week. But avoid/
Review by Hendricks4 months ago
Please avoid this company. Rude and unprofessional staff.
They left us 5 days without the toilet and charged us 850£ for unblocking toilet.
Soo much troubles with them.
Review by Wobnot Søiland4 months ago
I hired them to fix F22 error code on my boiler. They gave me next morning appointment. I received a call in the morning that plumber is busy with emergency appointment and I was told that he would arrive in the evening. None contacted me in the evening and I received a SMS that due to other urgent appointments it was not possible. This was bank holiday so I understand this. I was given next day after work appointment.
The plumber came next evening and told me that I need to get new pump and NCC sensor for which he invoiced me £750. I didn't go ahead with them because a quick Google search showed invoice was excessive. I still had to pay £84 to them. Next day I got another boiler engineer install new pump for £230.
In summary, don't get attracted with low call out charges because their real fix charges are very high, in my case it was more than three times. It's a win win for them even if you don't go ahead with them for the fix.
In the initial call with them, I did discuss about what will happen if the real fix cost is very high, I was told they will do everything they could do to fix the issue even if it's a temporary fix. I understand perhaps it was not possible in my case but I feel they need to be more transparent in their process.
Review by Shazha4 months ago
They still have not given me my refund!!!!! Scam!
Review by Kayloa Nonnie4 months ago
charged me 150 pounds deposit, promised me that they would come tomorrow and fix it with the right chemicals (bear in mind that I already had paid a big chunk and still had only cold water, they never came after a few days I called and a woman answered promised someone would call back - NO CALL! the day after I tried again, again the same promise - no one called back. after one week of not having hot water, only freezing cold showers I called again 4 times! each time she promised me that someone will call me back. after the 5th try I realised she blocked my number as my boyfriend could get through but I could not. I want my money back! and will meet my solicitor by the end of the week and I also collected a bunch of screenshots from here and other places to proof that this is part of a bigger scam and will forward that to the police.
UPDATE: I contacted the police and they said everyone that this company scammed should take a look at this website: AS I CANT POST LINKS HERE just google action fraud uk police, I already did filled my report.
Review by Supul4 months ago
Avoid ,avoid ,they booked appointment three times and never turned up.Took money out and didn’t carry the work.For refund I am chasing for more than two months now .They are fraud.
Review by Dervish Stoub4 months ago
I've been waiting three days for an urgent job.
Delay after delay,excuse after excuse.
My recommendation is to do what I did and find
somebody more reliable.
Review by Martena Hofferden4 months ago
Do not use this company. Zhero Limited had the same experience as all the others here. They quote a fixed price of £70 + VAT. Then a plumber arrived [late] fiddles with some manholes and says we have to pay £168 + VAT for lifting manholes and that the total for flushing a drain will be £585 + VAT. This is clearly a dire situation as our 8 employees have to make alternative toilet arrangements on a daily basis. This additional cost to access the loo at the local coffee shop has exacerbated an already abhorrent situation. We have requested a refund from this company. If this is not actioned in a timely manner, we will pursue legal discourse.
Review by JFDownie4 months ago
Missed work Twice to meet engineer but they left us hanging with no-shows
Total bunch of amateurs
Dont waste your time
Review by Taneith4 months ago
I had a problem with a faulty shower, and called around to get 4 quotes from different companys. One of whom was Plumbforcedirect. Once the guy had viewed the job, he gave me a very expensive quote for the work, and then told me that I owed them £80 for a ''service fee'' that would have been discussed with me when I initially called them for a quote.
I categorically did NOT agree to pay £80 for a quote beforehand, and refused to pay despite being called by his Boss shortly after he had left.
I would be very very wary before you employ this company.
Review by GallionHawk4 months ago
PLUMB FORCE DIRECT !!!
Just cut the long story short....
DEAL WITH PLUMB FORCE DIRECT, AT YOUR OWN RISK.
Review by Peymun4 months ago
I use them for my office (so business purpose) and I find them quick, precise and available.
Review by Kartoosii4 months ago
Got fixed price of £80+vat for a blocked drain (5m long), accurately described to them over the phone. When they arrived, I was quoted, after 'a call to the office' £240 + vat. This came down a bit when I protested, but I politely informed them that I wouldn't be availing myself of their services. Pathetic that this still goes on in this day and age. More worryingly, elderly people will be duped by this company.
Review by Snor4 months ago
Total scam! Such waste of money!
I have a kitchen clog. The plumber only plunge for 2 minutes and suggested he needs to use a machine, which will cost £350! I turned down his proposal and still have to pay him £84 for not fixing anything and screwed up the pipe parts (which I couldn’t put together after he left)
The next day we tried a different plumber, who fixed the clog within 10min and charged less £80!
Review by JonMaria5 months ago
These people were excellent in their response. Kelly, who answered the phone, was helpful and pleasant. The time from our initial contact with them to the time that our repair was fixed was about 1 1/2 hours, As the plumber had to travel a distance taking 45 minutes to get to us this was very good. Ben was personable and efficient and we would thoroughly recommend him and his standard of work... in all, a very good experience
Review by Neccahe5 months ago
In short never pick the phone up to book this company.. even if you think their initial costs seem cheap it will eventually costs you so so so much more, in extra charges, stress and time wasted by this company.
Unfortunately I have had the same awful experience as everyone here.. shoddy workmanship, incomplete work, and when trying to sort out with customer services treated rudely,, waiting in for no one to arrive, using every lie and excuse under the sun, until they eventually block your number.
It’s the most unprofessional outfit I have ever come across. I urge everyone who has been overcharged contact your bank for a refund for services not received, they can help you.
And everyone please continue to report to trading standards to bring this company to a close!
If you’re thinking of calling this company don’t make yourself another number on this site.
If you’ve already dealt with them I feel your pain!!
Review by Melix Kanrell5 months ago
On Friday, they promised me a plumber for my broken boiler on Saturday between 2-4pm, he/she never turned up so I had no hot water for the whole weekend. Phoned their so called 24/7 team Saturday night and they didn't have anyone available! 24/7 huh?
Called them Monday to demand why no one turned up Saturday and was told the boss would call me back that day...& guess what, no call.