Pepperfry Reviews

One off my worst customer service from this company. Do not buy from as far as i concerned they are rouges who take money and supply fault goods and through their warranty limit liability. They are very happy to take your money and product have manufacturing defects which only after few months you notice. Un ethical company. I have lost around Rs 60,000. Rip of merchants need frying in pepper

I purchased my first online furniture from pepperfry and it was an awesome experience just because of Angana bora (sales executive) from pepperfry guwahati office... She made sure I got the right sofa just as I had asked for... Thank you Angana and thank you pepperfry, I will come back for more...

True to its reviews which I just happened to notice due to my frustrating experience pre-sales, Pepperfey is not at all customer oriented. They seem to take customers for granted and seemingly any feedback given is not even bothered to be mentioned by them but simply close the case with very off handed answers not even pertaining to the issue raised. Fortunately I did not yet purchase any thing yet from them and would not do so now after looking at their shabby customer reviews. Highly avoid thi site.

The furniture are really good and the products are really amazing. The person helped us throughout the selection and his behaviour was really helpful. Seems to order more in the upcoming days!

Wrong suggestions are shown in terms of dimensions. And they cheat customers by not allowing returns. Very bad experience. I would say this is easily FURNITURE MAFIA looting people. Its a huge eye wash. Go for Home center, Urban Ladder - Both are much better in quality and customer service.
Peppperfry cheated us with wrong dimesnions Matress only because we came to know that that dimensoin matress wasnt getting sold. Very bad experience of being cheated under the veil of "Branding".

Very good experience at the store. Satya Prakash was very helpful. Had good knowledge on the products and gave us enough choices. Over all a happy customer.

First purchase and worst experience.
Their app, product, behaviour of executives, returns, policies etc everything is fraud. This is a place of frauds. Better to go for other websites.
They do not accept returns and I was stuck with curtains despite writing hundreds of emails showing pictures of color difference.
They denied all claims.

Hi,
I bought one panting recently, in website it shows images are different quality but when I got the item it's entirely different. I have raised request for return and I provided all requested images and proofs even they are not ready to take my return item. If you not take the retun, I will file the case in consumer forum.
Terrible company. I won't be buying any product from your company.

I bought 3 seat recliner and I received damaged piece. From then I tried to contact them, they just opened a case for name sake and replied to my mail saying we tried calling you multiple times but didn't get any response.
I didn't received any call from them and they will make false promises
Customer service is horrible

Excellent product supplied well before the delivery date meeting all the requirements. Will definitely recommend others to buy furniture from your company only. Thank you very much.

Ordered Herp Executive Chair for 11K odd. The Pros are:

1. Received the chair well before promised delivery date.
2. Chair "looks": exactly as given in the website.

It may be my fault or misleading advertisement, that I got a poor quality product.
1. There is absolutely no manual or instruction to assemble the chair. Not that it is too difficult to assemble, but still it shows absolute lack of professionalism. This is not a toy set and should have come with assembly instructions.
2. The picture showed as if it has a metallic base, but it is made up of very cheap plastic. I'm not sure how long will this work. If the base breaks (which is often the case with most executive chairs), the chair is completely useless. All the money I spent on now hinges on this good-for-nothing plastic base.
3. Whatever glittered as metal in the picture is all plastic. The cladding around the handle which I thought is a chrome plated metal is very cheap plastic. China made toys could have had better plastic. My 5 year old can remove the cladding just with his nail. Also, the base of the handle is of very cheap plastic. Even if plastic is used, it could have been of better quality. I assure you that this is the worse kind of plastic that could have been used on a 11K+ chair.

Overall, I'm thoroughly disappointed with the quality of the product. I will never ever visit pepperfry (or for that matter, any online furniture store, for I got the raw end of the deal) or will buy any product from them.

They are a fraudulent and cheat company which i intend to take them to consumer court. They first show price of 7322 INR all inclusive price. But while billing they charge 9075 INR. They dont show the amount in the screen when u will pay online also they dont have immediate cancellation process. It is like u cant cancel your order. Oho god. How do u cheat people like this. Fraud

I opened one of the bedsheets to check and I can see that the stitching on one side is completely removed.
They are not allowing me to return it since I had raised a request regarding quality issues which according to them is not a legit reason to return an item. They closed the return window and not even acknowledging the mail.

Very bad experience. Got mold and fungus on wardrobe. They shrugged off saying it is not under warranty. Even geyser people give after warranty service by charges. These people just shrugged off. We expected at least some sort of advice on varnish or home remedy. Even that they are not providing.

I got a trundle bed from pepperfry last month and it broke with pressure of 5 year old due to its poor quality. I was given bed with cardboard which could not hold a 35 kg weight. They said its covered under warranty but uts a LIE. They dont even help to get the issue fixed. Bunch of crooks and cheats. Please go with Amazon or Flipkart. Stay away from these fraud people.

Order no. 306612495 wardrobe delivered on 16/10/2020 in dismantled condition on several attempts to the company/its contractors to assemble till 20/10/2020 failed.no one made contact. Very bad experience.do not order online from pepperfry for large items. They after sale will wash hands off.

I've ordered a cotton XXXL bean bag worth 3500/- for my husband as a surprise gift but size is bit smaller for him and fabric is rough. I wanted to return but they directly said we are unable to help you regarding this issue. Atleast they could have given me some suggestion or replacement to bigger size or they can trasfer the money in my wallet after returning the product so that i can buy something else but the man on the phone is simply refusing to help me. They just don't care about customer after they deliver there $#*!ty products.

Please read the fine print, I have been a victim, ordered and cancelled within 5 minutes after realising my error of size of the product and got charged INR 500, shame on you pepperfry, one cannot call, emails are not responded and refund came after 3 days with a deduction. Sort your act and stop cheating customers #neveragainpepperfry #pepperfry great way to loose a customer!

Ordered an office chair worth rupees 5500/- from pepperfry.com. It has a warranty of 1 year. Chair's back broke after use of 1.5 months with me using it with a weight of 55 Kgs (light weight). I tried to contact pepperfry's customer support but they do not attends call directly and push us for call back request. And off course, they never call back, they don; t reply to emails as well. WORST services.

Terrible company. I sent them proof that the products are not as per specifications and any person would easily tell the difference. But, they conveniently chose to ignore and refused refund/exchange. Also, prices look below. 22% discount on Amazon on the same product.

Lovely product. Product which I have purchased was fantastic. I like it soo much. Looking dashing. Love it

Bought a bed in October 2019. After 6 months the inner plank of the beds have cracked and one of them have broken in 2 piece. When contacted the customer service with pictures and within warranty period. The response was very sad and they refused to repair or get it exchanged. Very Poor quality of the materials being selled by Pepperfry. Beware of these fraudsters.

Extremely poor quality... looking at this bed... I will never recommend or buy anything from pepper fry, don't get fooled by the designs it's a big fraud site... They fool you for your money and give cardboard quality furniture... Not even mdf... extremely bad service as well

Once you place the bed you can't move as it will fall apart... What crap!

I am an interior designer and I bought a rug online From Pepperfry and colours were totally different than what they showed in the pictures on their website. And despite of multiple trials and conversations, they are not accepting the return request. They are behaving as they are colour blind and not accepting their mistake.
Kindly do not buy anything from them as they have worst service and staff amongst all the online furniture stores.

Bought a pepperfry bed which is utterly inferior. The bed purchased in Dec 19 soon started developing fungus and one of the plank has broken during normal use. As per Peperfry this is not covered under warranty. Please do not buy such inferior products and waste your money