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Review by Heidi Staes1 week ago
I took a day off to receive my order.
As UPS couriers do what they do best, they didn't even bother to come to my house and delivered directly at a parcel shop in another village.
As i was not able to do this pick up, i asked PD Paola how long it would take for the package to be returned to sender.
They kept on saying it was delivered at my doorstep.
Which was first of all wrong information and second off al not even an answer to my question.
They did this for about two times. After which they didn't even reply at all.
It's been a month now and i still haven't been refunded.
This company needs to get a less shit courier and a more educated customer service.
Customers delight below zero!
Review by Tee3 months ago
I purchased three different rings from pdpaola because I believed the claims that the rings are long lasting with good care. After receiving the rings, I placed them in separate boxes with VELVET lining in order to preserve their current nature at the time (taken from the pdpaola page: “Your jewellery should be kept away from any exposure to sunlight or warm places, ideally in a padded jewellery box or tarnish-resistant bag”). After having worn only one or two times with proper care, they had managed to RUST and lose their colour and was green in some areas. I’d say if you’re looking for a long-lasting ring that is not too costly like I was, go with Pandora’s jewellery (I’ve worn one of my rings and never taken it off even through constant hand sanitizations and water and it’s still in such good condition and was less costly than any of the rings from pdpaola) or purchase from an esteemed company that costs more for jewellery but is sturdy and produces only high-quality products.
P.S. The gold plating on the rings is terrible as it is a yellow-gold and makes the ring look incredibly fake. Almost turned me off of gold jewellery 🤧
Review by Andrea T5 months ago
I'm happy with my purchase, however they don't sell silver ring or necklace for men. I would love to buy for my husband and my brother, but have no other choice than buying from competitors. Too bad.
Review by Anais GRDN5 months ago
Good products but they don't carry the 5 following items: Elija Necklace in Silver, La Palette Necklace in Silver, Letter Earrings in Silver, Ombré Earrings in Silver and Midnight Blue Ring in Silver. Their Silver selection needs improvement as I can't match my silver Letter Necklace with earrings for now... Disappointing. However, I received my first pourchase in 5 days only (very express from Spain to Canada) and I'm satisfied with the quality for now (less than a week of everyday wear).
Review by Leah Dillard7 months ago
Really terrible. I will never order from pd Paola again! They misrepresent their items consistently. I order 2 necklaces and the charms were so small at first I thought they forgot to include them! I couldn’t find see them. Once I did I was really disappointed. I have contacted the company for restitution. We’ll see!
Review by Monica Benjamin7 months ago
I would not recommend this company to anyone. I recently bought the zaza earring set, however I feel greatly misled by their marketing. The set has 3 different earrings and I expected to have 3 pairs of earrings, as anyone would when buying earrings. However, these are actually just 3 actual earrings and it looks very silly wearing two earrings on one ear and a different one on the other. There is no disclaimer making it clear that these are not pairs of earrings and the posting itself is very misleading as the model is only featured wearing all 3 earrings on one ear (I guess she just leaves the other ear empty?). I have found other reviews with the same complaint as mine, and thus I feel that the company clearly knows that they are misleading their customers but know the product would not sell well if they marketed it honestly. When I tried to return them, I was told I would have to pay a substantial return fee to Spain, which I felt was very unfair. This was bought as a Christmas gift and I felt it very embarrassing to give someone 3 random earrings. Lastly, they don't have a customer service number, only email, thus if you have a grievance, it is very easy for them to say "no" because they never have to actually talk to you. I would have brought this company great business from myself in the coming years as well as recommendations to others, however their misleading marketing and poor customer service, make me unable to do so.
I recommend you look at the listing to see for yourself: "LA BAMBA GOLD EARRINGS SET"
Review by Rebecca Solomon Pinchevsky7 months ago
Product was great but they accidentally charged us twice. Been waiting months for a refund that they keep telling us is coming. It took them only a moment to take our money, but months to return it. Still don't have our refund.
Review by YD11 months ago
Terrible service still not received any information when the necklace will be delivered.
Review by Lori Sobol1 year ago
Necklace looked cheap and not as colorful stones as in the picture. Return is very difficult and item must be shipped to Spain. Buyer beware!
Review by Jakub1 year ago
The little golden loop earring I bought arrived late and after a month (worn 3 times) broke in my hand when I was putting it in my ear like a piece of clay. I’ve never seen anything like this. I’ve made a complaint - it was rejected with no reference to this obvious product faulty case and After I replied to this no one ever got back to me. A huge disappointment...
Review by V1 year ago
Terrible customers service and verryyyyyy bad quality
Review by Savi Wang1 year ago
I have ordered twice with 4 products, each time 2. And one month later i only received one product from them and they are super hard to be contacted. I understand it is virus period, but still, they are never working on their emails.And all tracking information say that the products are delivered and i do not why, and no one replies my emails!!! Really bad experiences shopping there, and now i am still waiting for someone reply to me email!
Review by Jaron1 year ago
Looks cool, but horrible quality... Do NOT buy rings here, they fall apart!!! Bad guarantee aswel..
Review by Carina1 year ago
I bought two necklaces and two pairs of earrings. They were pretty, but very thin and clearly not very durable. I received the one necklace with the letter bent, and requested an exchange, only to be told "We point out that all our products are finished by hand, so we cannot consider it a defect." - BUT I consider it a defect. They only offered a refund, but I wanted an exchange seeing as I bought two matching necklaces. Then, weeks after delivery was made, I received an invoice from UPS for a customs amount that was almost as much as my actual order. I emailed PDPaola again about the high customs amount that was not initially disclosed nor estimated when making my order, and they said "In our FAQ, we report on this". Am quite upset about this as I spent a lot of money already, and I feel they do not prioritise their customers and are not transparent. I'll never buy from them again.
Review by CJT1 year ago
I bought two necklaces and two pairs of earrings. They were pretty, but very thin and clearly not very durable. I received the one necklace with the letter bent, and requested an exchange, only to be told "We point out that all our products are finished by hand, so we cannot consider it a defect." - BUT I consider it a defect. They only offered a refund, but I wanted an exchange seeing as I bought two matching necklaces. Then, weeks after delivery was made, I received an invoice from UPS for a customs amount that was almost as much as my actual order. I emailed PDPaola again about the high customs amount that was not initially disclosed nor estimated when making my order, and they said "In our FAQ, we report on this". Am quite upset about this as I spent a lot of money, and I feel they do not prioritise their customers and only aim to make profit. I'll never buy from them ever again.
Review by stella1 year ago
I ordered 2 items, a necklace with a letter and a bracelet, both in gold color.
The parcel came 10 days later than expected. The bracelet turned to rust within the 2 hours after I opened the parcel, and I'm starting to see the same rust patches forming on the necklace as well now (less than a week after wearing it and I don't shower or sleep with it, I haven't even worn it with perfume).
They re-imbursed me the bracelet but not the shipping costs which are of 12 euros, so for a 40euros bracelet, that's pretty expensive.
Will not be ordering from them again and don't advise anyone to do so either.
Review by Ilona1 year ago
If it was possible to rate 0 stars, I would do that!
Enticed by their gorgeous photos and seemingly beautiful designs, I decided to order a ring. It arrived somewhat quickly, however, it was (1) in generally poor quality, not well made and (2) covered in stains and rust marks!!
I immediately filed a complaint on their page, which went unanswered. A few days later contacted them again, they were slow to respond but they did. When I asked them for a refund and return possibilities, they again did not answer. Upon additional, firmer email, I got a response that they would refund only €10,10 worth of shipping costs, which was very odd. I checked the possible options for sending and all of them were at least €12, so I wrote back to them asking to cover the full costs (after all, under EU laws, it's their responsibility if the product is damaged).
And no surprise there, they again did not answer.
So I contacted Paypal through which I got my money back.
Please please don't support their fraudulent business practices!
Review by Ina1 year ago
I placed my order 3.1., shipped in 3 business days, received 10.1. (UPS tracking worked all the way of the order). Products (4 items) are packed very nice and save. Earrings are much smaller than on photos, but I do not mind. I am very satysfied with the service and all jewels I received!
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