Ordered and did receive confirmation email. Tried to contact on email and phone to correct the order and never reached anyone. Disappointed...a good fraudster would at least have an auto-response email and accept voicemail to string customer along and seem like maybe it's not a scam. Immediately reported to bank and BBB and various review sites as fraud (some didn't have any reviews previously). Unfortunately didn't find Trust Mama reviews in my search before my order.
Review by Jesse1 month ago
The correct part was delivered within 5 business days and I purchased it for $50 less than every other place had it listed. The part was brand new and in pristine condition out of the box. After reading negative reviews about this place, I emailed and asked if my part was in stock. I received a reply within 3 hours telling me it would ship the next day, which it did. Fantastic experience and the part I ordered is working out great for my refrigerator.
Review by Norman Noah2 months ago
One of the worst experiences EVER. Ordered the part on June 6th, told on June 29th it was on the way, told them on July 14th I was going to dispute the charge with my credit card company and they refunded the charge with no explanation (well they sent me an email saying they refunded, I'll wait till I get my bill to find out for sure). Don't waist your time, it's a rip off!!
Review by Matt Gray2 months ago
Terrible service. Was charged but never received my items. Calling the customer service telephone number just rings and rings. No answer to my email inquiry. I disputed the charge and my dispute was granted.
Review by Terry Hurshman2 months ago
order parts that were in stock. one month later still no parts. Called and rarely got an answer. one time told parts would ship the next week another they would call be end of business day and never got a return call. Had to call over 50 times to get someone on the phone. They use Verizon wireless as their business phone number. Then they cancelled my order without telling me. Still waiting on refund
Review by tony2 months ago
Do yourself a favor, don't buy from this company they are no refunds and is a company located overseas. big SCAM!!!!!!
Review by Valerie Childress2 months ago
They are not legit, it is a scam and I am reporting them beyond here to consumer complaints! I unfortunately ordered, and have received lame replies that do not seem business like, and I called as well. This is a scam!!!!!!!
Review by April Hinson3 months ago
Placed order 5/31/2020. No order confirmation received. Credit Card was charged immediately $354.09. Many calls placed to (315)675-7792 all unanswered. Emails sent all no response. Filed dispute claim with credit card bank. Do not place order with this company - Appliance Parts and Supplies.
Review by S. Miller3 months ago
Do not even think about ordering from this company! I ordered a refrigerator draw from them, it arrived cracked down the front. Trying to call them is impossible, they do not provide a 10 digit regular phone number, you somehow have to turn on "sync" on an android phone and somehow try to link into them with a phone number that has a + sign in front of it. If they were honest they would provide a regular 10 digit phone number. I received a "standard" reply email stating their impossible refund policies when I emailed them about the damaged draw.It cost $27.00 for the draw and $23.00 to ship it...(all 2 lbs of plastic). They added a ridiculous "handling charge to the cost! I gave them the benefit of the doubt and thought maybe it was damaged in shipping so I ate the cost of %50.02 and reordered another one because I needed the drawer. Four days later and another $50.02 spent the drawer arrived damaged again, with the crack in exactly the same place as the original draw. This is no coincidence,this is an inferior product that is not being properly wrapped and protected for shipping. I tried to notify PartsIPS several times by email & phone and have had no reply over the past two days. I am out $100.00 dollars for doing business with this scam company. Avoid them at all costs, they make it impossible to contact them and are not willing to even attempt to satisfy the customer or back what they sell. DO NOT BUY FROM THEM....YOU WILL REGRET IT!!!!!!!
Review by Amber Norton3 months ago
I ordered a new glass cooktop for my range on 4/26. My credit card was charged the full amount on 4/28. On 5/7 I sent an email to check on my order as it still had not shipped even though it was supposedly in stock when I ordered. I never received a response to my email. On 5/12 I called and spoke with a man that was difficult to understand due to a thick accent. He assured me my order would ship by the end of the month. I asked why my credit card had been charged and why it was taking so long and he said it was because they partner directly with the manufacturer. I decided to give them the benefit of the doubt and I would wait until the end of May before filing a dispute with my credit card. Much to my surprise, on 5/21 I received an email saying my part had shipped on 5/20. I received my part that same day (5/21) and it was exactly what I ordered and undamaged. I was very disappointed with the communication and how long it took to receive the part, but was happy it did finally arrive.
Review by Marii Kroutilin3 months ago
All the reviews are correct, this is, unfortunately, one of those scam web sites that collects your money and never ships your merchandize or calls back or sends tracking info. I called and a person with a very thick Indian accent answered saying he will call me back, this was 5 days ago. I contacted my credit card company for a dispute. Should have googled it, my fault. Do your research, if a price is too low or cheap, there is a reason, it is truly too good to be true. Hopefully, they can shut down soon, as they are ripping off innocent people who work hard for their money.
Review by Mukisa Delzingaro3 months ago
They shipped my products so fast! I ordered last week and my order was not small because I was in need of many appliance parts. My transaction faced no isses and it was a smooth process. Less than a week, I received all my parts right at my doorstep. So grateful for the swift delivery!
Review by John Lien4 months ago
We placed an order May 5, and as of May 14 it had not yet shipped. An email was sent to PartsIPS and the reply said the order would ship around May 19. Follow-up emails were sent on May 15 and on May 21, and no replies have been received from PartsIPS. According to the website, the order has not shipped.
Review by Jeanne W4 months ago
**DO NOT USE** We ordered 2 parts for our Refrigerator. We only received 1. Called multiple times and spoke with someone we could barely understand. We were told we had to send an email. We received a reply saying they would look into it and never heard anything else. After a month we denied the charge on the credit card but because they had sent 1 part they were awarded the charge back...
Review by Mike5 months ago
Scam. Products not in stock, takes your money, never ships and waits for you to ask for a refund. Do not shop here. It’s a scam.
Review by Marc Farley6 months ago
I ordered a part for my dishwasher. It sucked paying $20+ for shipping, but the price for the part was really low. The part arrived in about 10 days, which I thought was a decent period of time. But it turned out I didn’t need the part and I tried to return it, but I needed a “return authorization number.” That’s when the nightmare began. I wish I’d read the other reviews here, because they’ve got it completely right. The guy on the phone is incredibly rude and hung up on me twice. He kept telling me the number was on the order form. I kept telling him it wasn’t. The last thing he told me was the manufacturer would have to contact me. I don’t see that happening. Now I’m stuck with a part I don’t need and I’m out $70. STAY AWAY!!!!!!
Review by Ben Noble6 months ago
Stay away! I think this is a scam and fraud site. I ordered a dishwasher part then called few days later after seeing the reviews online to make sure that this was not a scam. I spoke briefly with someone who did not know the order and could not locate it, eventhough I gave him the order # and they had already charged me for the item. He promised to call back, never did. I did call back multiple times, no one answered. I emailed and cancelled the order, but received no response and no refund so far. I cancelled my credit card and notified them about the charge. It may be a front company for getting CC numbers.
Review by marie McCarthy7 months ago
DO NOT BUY FROM THESE CROOKS.. I ordered a part for my dishwasher 12/1/19. Immediately the took the money for the part plus shipping out of my account. Waited one month before calling to see why the part was not here yet. They told me it would ship out next week. (yeah right) Called them back a few weeks later and they said something about sending an e-mail and it would be shipped soon. Well, here it is Feb 4 and no part. I called them just now and they don't answer the phone. Awful
Review by PAT THOMPSON7 months ago
NO WAY NOT A LEGIT COMPANY WONT EVEN SEND YOU A CONFIRMATION #
Review by Sonja8 months ago
Awful customer service, no one answers the phone. When I told them via e-mail, the part I needed was not coming up on their website, instead of assistance, I was told I could order it from somewhere else (I sure will).
Review by Mark10 months ago
Never buy from this company!
They don't supply tracking numbers and have many bad reviews. I purchased parts from them and didn't get any information from partsips. After waiting and getting lies about when I would be getting my parts which were in stock according to their website. I was forced to buy them from another company because I needed them in another town when I would be there. I asked for a refund and to cancel the order. After I asked for the order to be caneled they sent the parts anyway. Had they only supplied the tracking number I woud have been ok. But with all the bad reviews I couldn't take the chance of not having the parts.
Review by daniel jeffrey10 months ago
total scam. Ordered two glass door that were supposed to be in stock. Supposed to be here in 3 days. Now 3 weeks later i tried emailing them numerous times and now just called if you let it ring enough you will find the number is not connected. They are just taking orders and keeping the money
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Trust Mamma Reviews
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