Stay away! I placed an order for speaker fabric. The invoice I got in email had the wrong address. I called immediately and was assured it would be corrected. It clearly was not when the package was shipped to the wrong address. I called again after delivery and was told that the shipping address could not have been changed per policy and whoever told me that was wrong. They said if the package was found I could have it sent to a shipping hub, no where near where I lived, or they would wait to see if it was returned to them. In the meantime I would not get my money back. These folks are scammers! The operator hung up on me when I told her I would report them to PayPal.
Review by Charlottean Arrian1 year ago
They sold us computer speakers without power adapters! It's been over a week and they still did not send me an RMA and do not want to send me a return label and told me that I need to pay for the return shipping.
This company is a joke. Do not buy from them.
Review by Ceterum3 years ago
I purchased a pair of speakers that were restock speakers. The website said they had them in stock, but then a few days later I got an email saying they canceled my order because they were out of stock, and that I could order a new pair at a higher price. The old bait and switch, what a diss honest company and I will never do business with them again.
Review by Harps3 years ago
I ordered a kit from the website over two weeks ago. The website and a sales representative ensured me that my order would be guarnteed shipped withing 3 to 10 business days. As I am a college student I have a limited amount of time left in school to receive and build the speaker kit. It is now over 10 business days and costumer service told me the shipment still has time to ship. I am disappointed with how they advertise their shipping. My time line is shortening fast and I have yet to receive the expensive speaker kit that I ordered. I recommend buying from somewhere else not Parts Express where they offer more reliable shipping and better answers than just "sorry". Very disappointed as this kit is not cheap for me as a student and I saved up for it and am now running out of time to build it.
Review by Quran4 years ago
DIY Speaker Friends: Do yourself a favor, and boycott Parts Express. Get your speaker parts anywhere else, anyone else would be better, believe me! They do NOT honor their word, they do NOT respect their customers, and nothing there is as it appears on their website and their 'friendly' videos. I bought from China with FAR LESS problems than ordering 2 tiny 3 inch speakers from Parts Express, same day shipping my ass! They kept my order on hold for nearly ONE AND A HALF MONTHS! And they will do NOTHING to compensate you for your trouble. NOTHING, not unless you badger and badger and email and email... and then - other sites would offer you FULL REFUND if they did such a thing to you. Not the Almighty Parts Express, no no. They are too good to ever do that for you. They - the ALMIGHTY AMERICAN CORPORATION. you - nobody. BOYCOTT PARTS EXPRESS DO NOT EVER BUY FROM PARTS EXPRESS AND TELL EVERY OF YOUR DIY BUDDIES TO AVOID ANY DEALING WITH PARTS EXPRESS!
Follow Up: 24th March I have been promised compensation and free delivery from the President Himself, but to date there is no follow up, no more news, and I bet this might as well be the 24th of April, or June, and I will still be writing the same words. Perhaps I am not American. Perhaps they only care 'for their own'. I don't know, and I don't care for FARTS Sexpre$$.
Review by Brookshire McQuilkin4 years ago
The parts-express.com website ordering system pulls a bait-and-switch on shipping rates. My $50+ order for two lightweight items offered slow-boat shipping for about $5. I chose that option and it was calculated into the price throughout the order process UNTIL THE FINAL MOMENT OF ORDERING, after I had entered credit card info. Then the rate magically jumped to $21.00+ with NO means to alter the shipping option. It wasn't a glitch. Using two different computers and three different web browsers I got the same result every time I tried the same order.
They're trying to pad their profit on fraudulent shipping charges. It's anyone's guess how many customers pressed that final ORDER button without realizing their shipping cost had jumped by 4X.
Multiply that by thousands of orders and they're stealing tens of thousands of dollars. This is genuine fraud. Intentional deception with falsehood for gain.
I'm reporting this company to the BBB and to anyone else I can think of. Outrageous behavior.
Review by Maadelyn5 years ago
Charged me $ 5.95 for shipping to Penna, 6 hrs from their Ohio location ,expecting USPS first class,they ship it UPS mail innovations that cost them much less than $5.95 because it sucks so bad. Here it is 1 week later still no package and multiple emails to customer service have been ignored. Horrible will never buy from them again and this package will be refused and returned if it ever arrives.
Review by Abdelaal Diachenko5 years ago
There are things I really like about Parts Express. However it appears to me they are scammers when it comes to product reviews. They have products on their site that have 100% positive reviews only because they delete all others. I know this first hand. I have seen my critical reviews of inferior product removed inside of 5 minutes.
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725 Pleasant Valley Drive