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Review by Fh2 months ago
I placed my order for a vneck henley tshirt, in dark grey for my wife. I got an email in the middle of the night CST to tell me that they did not have that color and offered another color. I responded asking them to cancel the order and I would look for another shirt. This took 3 emails back and forth, only getting a response from them in the middle of the night. Finally they stated that they now had the color and could ship the order. I realized at that point I had ordered a MIMA shirt instead of a MIMI shirt, so still asked them to cancel. Instead they offered to switch the shirt to Mimi, I thought this was great, but since it had taken over a week due to communications only coming in the middle of the night, i asked them to remove the expedited shipping cost. I had already missed my wifes birthday. They removed that cost for me. I. Got notification that the new order but could get on to check the status. Finally the shirt arrived and my wife loved it, until she put it on....it was too small! She always wears an XL but this she could not wear. Again I reached out to try and exchange the shirt, after all $55 for a tshirt, surely you could exchange it. NOPE! Another 4 emails(=4 days) to find out they will NOT do exchanges but very generous to offer to place a new order for you. This is my fault...LOOK AT THE RETURN POLICY, especially before spending this much money for a shirt you could have made locally for 1/2 the price. So why did I order if it is so expensive? Because I loved the website and some of the other things they sell, but I WILL find another company to order from for anything else.
Review by Vahe2 months ago
If I could give negative start I would have given -10. Horrible customer service and you will never get your order. I ordered a first Mother’s Day gift for my wife and it contained a t-shirt for her and a onesie for our 9 months daughter. I received a package and was so happy that I got the order three days before Mother’s Day but it was only the onesie and the T-shirt has not arrived yet. I contacted them multiple times, but not was not offered any compensation for their messed up shipping and did not cancel my order since Mother’s Day was a week ago and are not refunding me because of their mess. they ruined my first Mother’s Day gift for my wife and I did not have anything else planed.
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Pamaheart, 234 Front St, 3rd Floor