STAND CLEAR OF THIS PLACE COLOR MATCH IS REALLY BAD. I DONT KNOW HOW THEY ARE STILL IN BUSINESS. THEY WILL NOT REPLACE THE PAINT.
Review by Jusbab3 months ago
I ordered $100 worth of materials to touch up my Honda van. Four days after I made the order I unexpectedly secured a loan for my business and decided to paint the entire van. So I contacted Paint Scratch by email and wanted to cancel the order. I was told I had to pay for the base coat with a one line answer. I have no problem with that as I am a painting contractor myself and you can never return or cancel a custom color order. So I asked them to mail the base coat products and not the rest. Like my email was never even read they went and mailed the entire order. I will make sure to never use them again for any project. Your customer service is GARBAGE. I've never treated a customer like that.
Review by Ridelto Perriss4 months ago
Perfect match!. I thought I'd give them a try when I went ahead and wanted to attempt some chip and scratch repairs on my 68 Mustang. Yes, the car had been repainted several times over the past 50 years, but it was always repainted using the original paint code. The last repaint was in 2000. Since that time it has been garaged and fortunately doesn't suffer from sunlight UV damage or fading. So I took a chance and ordered a small 1oz bottle and a paint pen. WOW!. I have been thrilled with the product. Can't recommend it enough. Thanks!
Review by Loesch6 months ago
we ordered the paint color needed and it arrived within the week.. my mini is a pepper white so its not an everyday color... we followed directions given and it came out perfectly. i am very happy with my results.. i previously ordered a paint pen from amazon and it didn't match. im very happy this company.. very happy.
Review by RobbieDan8 months ago
I ordered a specific color to match my vehicle, they obviously keyed it in wrong because they sent me a color too dark. I would never have ordered the paint they sent me because my truck is not that color. After numerous emails back and forth, them asking me to send a sample of the paint color to see if it matched their color code. Really? Yes it would match their color code, they filled the order wrong. It was a 2 oz sample bottle that they charged 30.00 for. They could not provide basic customer service, just emails saying to send a sample back. I really wish I would have read the reviews before I ordered. Never again will I use this sham they call a business.
Review by Ewurasi Neprud9 months ago
I asked a simple question of whether they have and match trim paints and all I received were rude responses saying that I didn't give them enough information to answer the question. I wanted to know if they had them in general, not whether they had it for a specific car. Literally the response from them when I asked a second time was: We do not have the resource to answer your question.
Really? They don't know whether they sell something or not?
Avoid them - there are so many other touch-up paint sites and companies to choose from. Don't support these guys.
Review by Darprobas Lapira11 months ago
Color was not quite correct, but I used whole can trying to get an even coat. They refused to give me a replacement can of paint since mine was empty. Do not buy from this seller.
Review by Probrush Derrow1 year ago
Any normal business has some kind of return policy. These wise guys don't.
They do communicate with you but at the end of all those threads back and forth you would realize that the bottom line is: if you for any reason are not happy with your purchase, forget it - no return or refund are available.
Review by Colacino1 year ago
I ordered the paint color listed inside my car door. It was WAY too dark.. not even close to the correct color. So I sent the company a sample of the paint that they sent me, and they told me it was an "exact match" with their paint and therefore the problem must be with my car (the paint had faded or the car had been repainted). That's absolute crap. My car is only 4 years old, so there is no way that the paint could have faded to that extent, and it hasn't been repainted. The company doesn't offer refunds for paint, so I'm out $35. Please, don't waste your time or money with these con artists.
Review by Izri1 year ago
A paint match failure rate of 40% shows their quality control is exceptionally bad. Over the prior three years I have purchased touch-up paint for five vehicles, three worked out but two were unacceptable. When you spend hours in surface preparation, sanding, primer, color coat and finally clear coat you expect a generally positive result. My experience with PAINT SCRATCH automotive touch up paint products is a 40% failure rate. Missing the color match by 5 - 10 shades is totally unacceptable to anyone.
When you get in touch with PAINT SCRATCH employees their resolution is to send you a new can of the same color coat. Are you kidding? With a 40% failure rate why would I trust their ability to do it correctly a second time, pulling another can off the shelf made at the same time or with the same method as before? I just can't trust them to give me the correct color and shade they advertise to sell.
Seriously! Currently I see of 35 different reviews 29 individuals gave them one star, that's 83% of their customers' think they stink!
Review by Lutinski Conabere1 year ago
I am waiting on a paint pen for my compass Jeep. I am told that I have to wait till 914 orders are filled before they can ship my ONE touch up pen. When I contacted Customer service, can mo talk to an actual person. Got an email from some guy Dave telling me it takes this long to mix and make a single pen! Wanted to cancel, but no response to that, totally ignored me about my request. I usually check reviews before I order anything online. But I really dropped the ball here. This place should really be reported to the BBB . They are getting away with murder here, and to me they are crooks.
Review by Beware1 year ago
Ordered touch up paint a month ago. They sent paint for model year 2018 vehicle, mine is 2016. After over a month explaining and sending pictures of the issue and the paint color I need, they just ignore my emails. They responded a couple of times but took zero action, and I still do not have the paint. Beyond terrible customer service.....I would avoid using this company at all costs.
Just in case they read this and decide to actually help, my order number is 828157.
Review by Lyndey Pingarelli1 year ago
I had previously ordered 2 cans on separate occasions from paintscratch.com. without issue with paint color matching. The third time, the paint I received was too dark and did not match. I emailed them, and instead of offering a refund, they asked me to send a sample in the mail back to them to verify. What a hassle, of mailing, waiting for them to recieve it, and then waiting on them to determine that the color did not in fact match. As I live in Canada it was to much of a hassle going back to the border and receiving another can of paint from my p.o. box, as they do not ship to Canada. Not good customer service. Go to Lordco auot parts, as they will mix your paint within 15 minutes and the color is bang on. Wished I had known this before I dealt with paintscratch.
Review by MickCourtney1 year ago
I was getting paint for a brand new travel trailer they had all the info. The color they sent me was way lighter than the color of the travel trailers Rockwood only has one beige and they miss it totally and they wouldn't even take back the stuff I didn't open poor poor return policy. Do yourself a favor and buy from anyone else.
Review by Mily Derrow1 year ago
Providing the factory color code, I ordered 4 cans of single part metallic tan spray paint. A gold color, dull paint, easily damaged by rubbing alcohol, was supplied.
PaintScratch (paintscratch.com) refused to provide any help or to fill a suggested new order.
Review by Scoobany1 year ago
THESE THIEVES BASICALLY WILL SEND YOU CRAP MISMATCHED PAINT FOR A 300% PROFIT. THEY ARE TOTALLY SCREWING PEOPLE OVER WITH THEIR LACK OF KNOWLEDGE ABOUT PAINT. PAINT CODES ARE USELESS WITH THESE IDIOTS. THIS WAS SUPPOSED TO BE BLACK, NOT GRAY! JERKS. Hey Collin you are one of the inept morons that contribute to this company's utter FAILURE AT MATCHING PAINT CODES. THERE IS ONLY ONE OBSIDIAN PAINT CODE 212. That's it. No choices, no room for mistaking the code. That's why they assign codes to a paint color, You idiot. And what??? You'll be happy to remix it?? HOW ABOUT FLYING OUT HERE AND RE-PREPPING MY BUMPER AND REIMBURSING ME FOR THE HOURS OF TIME I SPENT DOING EVERYTHING PERFECTLY. And by the way, if you dolts did a little R&D on paint codes, you wouldn't have to keep remixing for people. WHAT YOU SHOULD BE DOING IS REFUNDING MY MONEY. After that, you should drive into a bridge abutment and remove yourself from the human gene pool.
Review by Gokani1 year ago
Sent me a gallon of chroma base that was color perfect, ordered a quart more and it was way off in color, not even close,, from a red to a plum color and told me to read the small print. I am on my own. I am painting two more cars this month and they get jack$#*!
Review by Reynith Sharyaar1 year ago
Bought 3 paint sticks from them. First none matched , then when I tried to do a spot on my 90k lexus the stick just started leaking paint all over my car. Contacted them through email and was told it was all my fault. These people are so arrogant I will never deal with them again. Would like to see them use this s..t
Review by Rudyandi Bahlay1 year ago
I bought the pens in July, as soon as I received I opened the color pen and tried on a piece of paper. Then I followed the instruction and cleaned the tip and stored it. I decided to use it after about 4 months, and what surprised me what the pen dried out. I contacted them and they said it was out of 75 days window. So I have to make a new order. No way. Stay away from the crap product otherwise you will regret badly!!!
Review by Xdmx Gjorsoski1 year ago
In 2 seperate orders I ordered 2-12oz cans of base coat and 1 can of clear coat using Fleetwood specific paint codes, 745477K & 745473K & high gloss clear coat.. Base coat colors were exact match, maybe a bit darker due to sun fading of original paint. Problem was the high gloss clear coat mix was not clear coat, but instead was reducer. After spraying my base coats and waiting for the base to set I sprayed what was labeled clear coat over the base and the (clear coat) / reducer streamed off leaving a white streaky resldue over the surface, see attached photo. Using Paint Scratch's web site I filed a complaint and they immediately responded stating they are not responsible for paint matches and the clear coat needs to be applied by a professional paint shop. So, I used a good portion of the clear coat to remove the damaged portion of base coat down to the original prepared surface. I'm waiting to hear back from paint scratch to resolve the situation.
Review by MrCheshmedzhiev Derrow1 year ago
What a joke!!! I put on 10 cotes and the color is off and still doesnt cover the primer. Could use a full can and still not cover. I get better coverage and color match going to ACE Hardware and buying it. Waste of time and money. Thanks for wasting $100, I can do that at a bar!! Second pic is the color I ordered.
Review by Dilfa Noppa2 years ago
Ordered quarts of primer, base, and clear.
The good: received paint with satisfactory match first try. Provided code and vin
Con: prices are an absolute joke. Find a local autobody supply with quality paint matching capabilities. With limited knowledge of autobody paint I was willing to make this order based on their match guarantee. For 150 dollar base coat quart I was expecting a high quality paint. You will receive ppg Omni matched. I ran out and purchased additional Omni locally for 50 dollars matched. 100 dollar additional markup is in my eyes robbery, and the same goes for their primer and clear. Avoid this company.
Review by Phozon2 years ago
Sent me a gold metallic, my color is plain creamy beige....no metallic paint anywhere on vehicle. Read their return policy, no returns EVER, even if they screwed up. Wonder what lawyer wrote this ironclad no return POS! $38.00 for a can of useless paint!!! I suggest you go to auto parts store with color in hand, buy 3 or 4 colors close match. Use the one that's closest and keep the other 3 for hobbies, same amount of $$$ in the long run. In fact I'll give my wife this gold metallic for her hobbies. DO NOT PURCHASE UNLESS YOU ARE ABSOLUTELY POSITIVE OF THE COLOR YOU WANT MATCHED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Good Luck!
Review by Shrena Truffa2 years ago
They sent me paint that was 2 shades lighter than my paint, even the underside of my deck lid that was still in great shape was darker but they will offer no help, a complete waste of time and money, save yourself the trouble and use a reputable paint shop!!
Review by Weevil2 years ago
Blame damaged products and late delivery on UPS. They use standard PPG paint that you can get locally for a ton less. Don't bother.