I bought a large (20x8ft) greenhouse in 2015. When I purchased the greenhouse it came with 8 Univent automatic openers for the 4 double roof “window”The greenhouse and openers were fitted by a professional greenhouse builder. The openers came with a 2 year guarantee I think. Within the 2 year period 2 openers broke but I just put this down to the weather being windy at the time and replaced them. Recently both openers failed on another window ( miracle the window did not break, luckily they are glazed with safety glass). I witnessed the event and got a real fright. It was not windy and I was annoyed more openers had failed again. I contacted the greenhouse people who suggested I contact J. Orbesen Teknik the manufacturer of the openers. I emailed them with photos of the broken openers and immediately got a reply saying that the failures were down to the openers having not been correctly fitted. Despite the openers being well passed their 2 year guarantee period and having been incorrectly fitted,J Orbesen Teknik not only have replaced FOC the broken openers but have sent replacements for all of them as the others may have been weakened due to being incorrectly fitted. I am extremely impressed with company's customer service and product. The Univent openers worked very well prior to breaking due to incorrect installation and the service I received was 1st class. I wish all companies were of the same standard. Well done J. Orbesen Teknik and a big thank you.
Review by Deine4 months ago
J. Orbesen Teknik ApS is rated 5.0 based on
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