If there were negative stars to give to this company I honestly would. I ordered my sofa back in July and has been nothing but a nightmare!!! no communication from the company and it is constantly having to be me who has to chase them!!! First of all the manufacturer had closed down for two weeks which then turned to 4 weeks, then they had "run out of fabric, after that they could not deliver as the van was out for servicing (keep in mind this was over a period of three months). As compensation they had offered me a footstool which never arrived with the sofa (because after chasing they had run out of material...AGAIN). After chasing them again they said the fabric had been discontinued and have offered me a so called refund which i am still waiting for...4 months later.
Stay well away from this company...they advertise their sofas through Groupon, EBay and Amazon but do not state the compant name because they have such a bad reputation, i do not know how they are still in business and why people even choose to work there. The staff are rude, threaten to hang up the phone on you and do not even have a clue what they are doing! Deffos one for WatchDog!!!
Review by Taiesa Frangipane2 months ago
*avoid at all cost *ordered a sofa via groupon woman called Tina rang with attitude saying I was not getting my right handed sofa I could have a left handed one or a refund explained I needed the right one & her attitude was well tough I rang 5 days later as groupon told me to call them on calling told I would receive in 3 days only for the day after to get an email stating there was none in stock & was getting a refund. All I can say is thank god I got a refund after reading these reviews this company needs a crash course in customer service & sofas in stock
Review by Yatrik2 months ago
Like everyone else, I bought on Groupon and delivery was advertised for 1 week.
Then they text to say that it’s delayed and it will be delivered in 1-3 weeks but they couldn’t tell me when. Customer service were stand-offish on the phone and tried to get rid of me when I was calling to confirm a delivery date so I could actually book it off work.
I’ll await to see what the quality is like as it’s not yet been delivered but I do not have high hopes and I’m starting to regret ordering. I’ll update my review if/when the sofa arrives.
Review by Blisworth Parchem3 months ago
dont buy from these delivery 5 30 inthe morning absolute rubbish cushions go distorted after a week very hard and uncomfortable after they lied and said medium comfort load of crap
Review by TARIQ KHAN4 months ago
Absolutely awful. Got a deal on Groupon. Meant to be a week for delivery - we got one sofa a month later. They supplied us with another cord sofa so we had somewhere to sit while we waited for our three seater to come into stock. We were told 2 weeks ago that the sofa was now in stock so would be with us Sunday - nope! Despite them having the sofa in stock they hadn't bothered to deliver it. Awaiting a phone call from a manager ( who I have spoken to before) but we are now going to be at least 3 months from the point of order to the arrival of my full set. The guy on the phone is an absolute joke as well - his time is so rude and he obviously does not give a toss.
Review by Caulin6 months ago
Please do not use this company. I’m currently in the process of trying to get a refund. 5 weeks I’ve waited for them to deliver the couch I ordered and I’ve received (the second) voicemail today telling me it will be at least another 2 weeks. Delivery was promised within 7 working days.
Apart from one lovely girl, the staff are rude and have zero Interest in helping or giving out information. It’s just “take it or leave it”
1/10 and that’s for the nice girl I spoke to.
Review by Tracena7 months ago
Sofas were 2 weeks late, but the company made contact well in advance to advise of this. The sofas came on the revised date, company called the day before to make sure it was ok. Driver called half an hour before his arrival. All in all a decent experience.
Review by Yosseli Sorto10 months ago
Do not bother this company is a nightmare, my sofa orders was delayed for nearly a month. I then receive a competent different ugly sofa on the day it has been hell just spend your money elsewhere
Review by Przedpelski11 months ago
DO NOT USE THIS COMPANY!
Absolute disgrace of a company. Staff are the rudest people I have ever had to deal with when contacting customer service!!!
Despite it advertising that the delivery would be within 7 days (Monday to Friday), I was told the delivery could only be made on a Sunday in Scotland, which is no good as I work weekends. Wouldn’t even offer any sort of help or alternative.
AVOID AT ALL COST!!!
Review by Nohel1 year ago
A month late with sofa. No member of management calls back. Rude staff. Keep booking days off for delivery then getting let down last minute. The materials not in or the pallets late or not sure where its up too. Never use them they are awful. We had a temporary sofa and even the delivery guys said how awful and unreliable they are
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