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Review by Bulls0092 years ago
I took my 2003 Mercury Marquis that I purchased from this dealer! I had a leak and took in to have them to check no cost ? I took it back and asked them to replace Thermostat and Gasket ? About 1 hour job simple 2 screws out replace old Thermostat put new Gasket and use sealant to prevent any futher leaking ??? Ole Ben Franklin's Tech broke a part on my vehicle and Charged me with cost to replace the part their mechanic Broke Written on Repair Order he Broke Part ??? This should have been about $75.00 to $100.00 the most ??? they charged me $1300.00 and I refused to pay that amount ??? They reduced cost of broken part but still gave me a Bill at a $1000.00 Dollars I made payments of $500.00 dollars and stopped making Payments ??? Darryl the owner's Brother in Law called me on phone threatened to take a Mechanic's Lein on my Vehicle and have Anderson County Sheriff's Office to Impound my vehicle until I paid Balance ??? I paid $750.00 and never signed authorization to do more that replace Thermostat ??? I tried to call Owner Mike Mencer but he never would talk to me ??? I wrote a letter to him at Ole Ben Franklin on Kingston Pike Main Office ??? I've learned they cheat everyone who purchase a car and over charge to work on vehicles??? They even charged me a $25.00 delivery charge from Advance & Autowise just a few blocks from dealership ??? Also added $25.00 above cost of the Parts ??? they kept my vehicle several days without working on vehicle ??? I was receiving Chemo for my Lymphfoma so I needed vehicle ???
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