Terrible from start to finish we were traveling with 2 one year old babies who were exhausted from an early flight. We arrived in Mallorca airport and expected to be able to pick up our car rental from there as described in the confirmatory email. However we eventually found out that we had to get a minibus to the office which meant having to load 2 cases 2 prams 2 car seats and 2 babies into the bus ourselves with no help. Having arrived at the office we had to wait approximately an hour to be seen with no water and two screaming children.
Having paid for ‘full insurance cover’ online we were then told that this was provided by a third party and didn’t cover us at all and we would have to pay an additional 70 euros to receive full insurance. Although we booked a Renault Clio or similar we were provided with a smaller car with a tiny boot. As soon as we set off we though there was a problem with the brakes and eventually took the car back as the car kept skidding when we tried to slow down and it seemed as though the brake pads were completely eroded.
Whilst driving through Palma a car back ended us and when we took the car back we were told we would have to pay an additional 50 euros as an ‘administration fee’ even though the accident was in no way our fault. Avoid this awful company at all costs
Review by Michael Ohlson3 weeks ago
So when you check in they have a system that means unless you pay 18 euro to jump the queue it is a massive wait to check in . Poor service and many hidden charges. Avoid
Review by RonKLA4 weeks ago
Never use OK cars!!!!!
I rented a small fiat 500 in august for two weeks, I have two confirmation emails to say it would cost me 207 euros.
Returned to the UK to see £1051.00 has been taken out of my account by OK cars!!!!!! You try call OK cars in Mallorca they keep you on hold for ages then hang up, you email the SUPPORT group who take 28 days to reply !!!! I don't have £1051.00 in my account to pay my credit card. DISGUSTED
Review by CiaraLoves1 month ago
Warning! Don’t use this company! Extra charges hidden everywhere. They are in this world to steal your money.
Review by Kakas1 month ago
DO NOT BELIEVE THEM!!! THEY WILL CHARGE YOU MORE MONEY!!!! They charged me twice, they lie and they ignore my emails in customer service. I sent them all the documents, the receipts and the details for the charge from my bank account!!! Stay away !!! BE AWARE!!!!
Review by Elvys1 month ago
I just wanted to say before I give this terrible review of which I have never given before the lady that served me when I picked up
The car was really nice and friendly and done a good job! That’s the only complement and what you should expect. So here we go..........First I wait patiently and you offer a €18 to jump to the front of the queue. This means I had to wait an extra hours to be served!
You give me a car that has holes in the seats, dents and scratches all over it, engine light was on then we had to stop
On the motorway because the bonnet hadn’t been shut properly.
I hand the car back and you tell me I
Lost the rear boot parcel shelf that wasn’t there when we had taken the car.
You then don’t return my deposit without explaining why? I have sent a email to your customer service/complaint and there is no reply! What kind of company are you running? I have photos and I’m going to see my solicitor! I had my pregnant wife with me and you gave me a dangerous car! You shouldn’t be allowed a license to provide this service!
Review by Aeris1 month ago
In valencia airport they say they run a shuttle every 20 minutes, we waited over 50 minutes for the shuttle, it casually arrived after another costumer from a different flight arrived at the pickup point (they know what flights people are arriving with and they try to make less rides as possible). When we gave the car back it was in perfect conditions except a very small scratch on the wheel they found after inspectiong the car really well (we're not even sure it wasn't there before), they charged us €260 (TWO HUNDRED SIXTY EUROS) for that little scratch and they said "we offered you the insurance but you didn't buy it"..
Review by Hentley1 month ago
The worst customer experience ever. Rented a car from Bilbao airport, and was told that a shuttle bus would be waiting to collect me and take me to the company. The shuttle didn't arrive, and after calling them (also was charged for the phone call) they didn't pick up. I was forced to walk 40 minutes to the company, where there was no one waiting for us. Waiting another 15 minutes for someone to turn up, I signed all the papers, thinking that would be the worst of it. But, when dropping the car off, they charged an additional 190 to the account due to overspent mileage (make sure you check how many km you are given) costing a EURO per KILOMETRE. Ridiculous. Renting the car for 7 days instead of 3 would have been cheaper in total. Overall, terrible experience, they were cold and unfriendly. Do not book with this company.
Review by Chrisitna1 month ago
Caught again with the excess insurance of either a €1200 deposit on credit card or a payment of €119 for car insurance (which I have already paid with the company doyouspain.com) and a damage deposit of €150 .
Took over an hour to collect car from the office as the new computer system was very slow. Not a happy experience. Will never use ok cars or doyouspain.com again
Review by Deezer1 month ago
Just stay away, they are very rude and unprofessional.
Review by Shantoad1 month ago
Can believe how cheap the car was at alicante Airport less than £5 for 2 weeks hire. Pre booked but we arrived 20 mins early didn't pay the extra €18 for speedy service. Our rental had to be returned 20 mins earlier as we picked up early!! Just ensure you take pictures of any damage we spent 20 mins looking as we didn't take their insurance as a year policy was £40.
They hold €950 on your card but it wasn't debited unlike some others I've used in the past. There was damage that wasn't noted on their sheet but just add it before taking the car away. Fuel wasn't full (7/8) but only noticed after driving off but at the price we paid was a bargain. Car only had 4000km and we were limited to 3000km which suited our trip. On the return they look under bright lights but they didn't find any extra damage. Within 30 mins of arriving to their location was back in the airport. Will definitely use this company again. Even the cc hold was removed within a few hours of returning vehicle.
Review by JakeDCT1 month ago
I’m honestly confused by the reviews.
I rented with Ok! Rent a car through another online company from UK, honestly it was cheap, the car was awesome, the bus driver was one of the coolest guys, he told us all the good places and what to avoid, arrived at the office, it took us like 15 minutes to get the car, signing the paperwork etc, which is pretty normal. I returned the car, I didn’t even had to wash it, the guy checked it for like 2 minutes, gave us a paper and went to the office and that was the end of the story. No troubles whatsoever or hidden fees. Guys read the terms and conditions because with bad reviews you make us afraid to rent from companies like this, i wanted to rent again from them this year and i had forgotten the name, and i saw all the bad reviews but when i saw the photos of the car rental office, i said wait a minute, I rented with them before, why is everyone giving bad reviews. This is why today I’m writing this review.
Review by Harjan Jendi1 month ago
This company is a scam. Basically ruined my vacation. After landing, I waited over an hour for the shuttle, when it finally came there wasn’t enough room for 2, so I had to let my pregnant wife go check in without me or risk waiting another hour. When we got to the office, we had to wait another hour and a half to be helped. When we finally go to the front, they told us we MUST pay for insurance or they would put a 900 EUR charge on my card to hold for damages that would take 4-6 weeks to reimburse. I explained that my credit card benefits already included full insurance for all rental cars, but they threatened that would not be guaranteed in Mallorca. Because I could tell this was a shady, poorly run company from my previous 2.5 hours with them, I knew they would try to scam me and claim some fake damage and charge me for it, so I relented. Easily the WORST customer experience I have ever had and will never use again and will warm every friend to NEVER do business with them ever.
Review by Maidwell1 month ago
Never use this company.
Booked them at faro airport. I arrived at the airport on time and went to the collection point outlined on the booking confirmation, but there was no shuttle bus there. I asked at the information desk and they confirmed i was in the correct place. I also called the company support line twice, but there was no answer. I waited for over 45 minutes. I also walked up to parking P4 and looked for a representative from Ok car rental, but couldn't find one. After this, I had to get a taxi to my destination.
Review by Azimeh Stoicescu1 month ago
WARNING: NEVER RENT FROM THIS COMPANY.
I rented a car 3rd June from Murcia for 1 week and as I didn't have my Credit Card details they took €150 deposit from my Debit Card which was fine but to be returned within 15 working days. It is now 3 months later and still NO DEPOSIT paid back to me despite several phone calls and e-mails from myself. If a company wants to continue having repeat customers and gain 5 star reviews TREAT them with respect and stop fobbing them off with excuses and lies. I await my money in frustration !!
Review by Amoli1 month ago
This is legalized scam.
When we were checking the prior damage, the car was in an underground parking area and it was really dark to see literally anything.
There was a little scratch on the windshield which we realised after 50kms and when we return the car they charged us for 660€s.
It is totally a legalized(!) scam. I wonder how many times they charged other people for the same damage we did not do. Because I am %100 sure that they charged others for the same damage.
Review by Granny1 month ago
We rented a car from OK Rent a Car at Gerona airport. 1 star is to much.
When we arrived at the airport they were not there with there shuttle bus. So we have to walk to do here office with our baggage. I think 3 km. Same problem at they office, nobody there, office closed.
We have to wait outside the office. After a while ( 30 minutes )somebody arrived.
We rented a Automatic Nissan Qashqai ( or similar) Because I am big and I need the space.
They gave us a small Opel. But they could not find the keys.
We waited again for 30 minutes on there dirty old parking until they find the key.
We made an appointment with them the bring the car back at 5.30 today, because our plain departed at 6.00. They charged us 50 euro extra because off that time, Today when we arrived again nobody and there and they did not answered the telephone.
We rented lots off time from DoyouSpain and it was always perfect. But I don’t understand why they work with bandits like Ok Rent a car.
Our advise NEVER DO BUSSINES WITH OKAY RENT A CAR.
Peter van de Ven.
Review by CustoAlisonmer1 month ago
We've been waiting more than 2 hours in Malaga airport and still not at the front of the queue! Take my advice and don't ever use OK Rent a Car!
Review by Bafford1 month ago
AVOID like the plague, this company is corrupt.
If you do not take out their extra insurance, they will find something on the car and charge you.
When we returned the car, their rep found a mark that was going to cost a few hundred to fix, my daughter rubbed at the mark and it came away. He then moved on a found an tiny (really tiny) mark on the wing mirror and charged us £180. We wanted to dispute this but as he had our card details and with a flight to catch we had no choice but to accept. He kept saying that we should have taken out their insurance. We have been renting cars for years and never experienced anything like this. Please, stay away from them, they are scammers. AVOID. AVOID
Review by Keithlin1 month ago
To everyone who got scared looking at the bad reviews!
We rented out car with OK RENT A CaR in Lisbon. With all the bad opinion I saw circulating around the internet to be honest I was a bit scared. Anyway the waiting time was alright (10minutes), we got the car we asked for, we decided to take the premium insurance, so there was no need to check scratches,ecc. On the way back, service was quick as well, no problems in general. I give 5 stars as I was happy in general with this company as I used to be happy with any other ones in the past. I know everyone has their own experience,it's normal but the way how you write the negative opinions it is not the right, professional way to do. I will advise this company to anyone who will ask me about it. 👍
Review by Jaminla1 month ago
Lack of refund, 1400€
It has not been 31 days since we returned our car to Mallorca airport. We have still not seen anything to our deposit 1200€ for the car and 200€ for the fuel. According to your first reply, it should take maximum 30 days.
This company is a big joke. When booking online they never mentionned that with a called "debit card" i would have to pay an extra 85€ at the desk. NO! They just waited me to come to them in a their office far away from the airport between warehouses. And there for no clear reason : they force me to pay an EXTRA FEE 85€! As i don't know why because in France Debit card are immediate debit on your account it is more safe eventually for the company. So i don't know much about Othman KTIRI the Ok Rent a Car but he should be ashamed for this Stealer Methods to not say clearly this before and waiting for you to be forced. This is forcing saling methods and this is punished by law normally.
Review by Aktaruz Boulden1 month ago
They rent cars with faulty batteries. Beware that every single time the tow service is required you will be charged with 350€ with no chances whatsoever to get your money back, regardless what their customer service may advise you otherwise. Not recommended. Stay away from these people!
Review by Alzbetka1 month ago
We rented a car from OK in Mallorca (Alcúdia) for five days from Joan. The whole process was very simple from start to finish. We decided not to go for their additional insurance and had to pay £1050 on a credit card. On returning, the car was checked and the deposit paid back on our card. Many thanks
Review by Rejess1 month ago
We booked with this company last year for our holiday in September 2019 and to be fair we got a good deal .We had used them on a prior visit & they were just "ok" ,but as they seemed the best deal we booked again .The car is not based at the airport but on the Polygon industrial estate and transport there is by shuttle bus .After waiting at the airport ,then flights etc we were looking forward to just getting in the car & going ,but as we walked in the office we were met by at least 30 people waiting and had to take a ticket ,which resulted in over an hour wait ,We were eventually served but told we had to have a £1000 retention on our credit card for any damage waiver even though at the time we had booked we paid for full insurance so as not to encounter this !! We had to pay or no car !!.The car was covered in scratches which we duly noted and when we got in found there was no petrol or water even though it is a fill to fill policy so cars are not checked .However they did fill the car up for us at no cost ...No other complaints until the return .We returned on a day that was absolutely torrential rain and went to area where we had to return car only to be told to go to office and pick up a ticket !!.Yet again there were 20 or more people there ,luckily we had decided to go to airport early as the weather was so awful .After waiting for over an hour and getting to the desk my husband was told he was in the wrong area ,by this time as you can imagine tempers were frayed ....If you like another 2 hour wait after your flight feel free to book with this company who only appear to be interested in making a fast buck ,not about the care of their customers !!