It never happens that I enter the OKA online shop w/out ending up delighted about the taste and quality of the products. The interior design proposals are a dream!
Thank you, Ferdinand
Review by Cleiderson2 months ago
An absolute pleasure to order from and buy from this beautiful store. Staff are pleasant and helpful. Parking available outside the store. What’s not to love.
Review by Kir2 months ago
I placed an order back at the end of october this year and still have not received it it was for 2 Washake Linen Chairs I have rang once week for the last four weeks and the lady in customer service tells me the same story each time "they are just off the boat yesterday and are back in stock today we will be in touch tomorrow but tomorrow never comes ... I asked to speak to the manager this week but she said there was no manager in today I'm really fed up and would like a straight answer and a delivery before Christmas
Review by Dalene2 months ago
Abra, who works in customer service has been extremely helpful! I have been a slightly challenging customer, placing an order for a cupboard, changing my mind, then re-ordering!! :) He was patient and lovely about it! I have been delighted with the customer service provided by Abra and his team and will remain a loyal OKA customer. Thank you!
Review by Clicksat Derrow2 months ago
Best service EVER !! I'm a regular shopper here and always have great service from Oka. Only thing they are missing is loyalty cards for loyal customers. I've spent THOUSANDS this year and think it makes such a difference to have your loyalty rewarded.
Review by Nizz2 months ago
We did not have the chance to input the free delivery code. We feel this is very disingenuous on your behalf.
Review by Pablo Beskaby2 months ago
Christmas crackers: lovely or perhaps not really?
On line, for these high-end crackers, they offer free delivery. But the code they give is useless and so one gets charged for delivery at the rate of £6.00.
Unattractive way to sell good products, Shall not bother again.
Review by Skepsys3 months ago
Lovely easy web site, easy to make purchases
Review by WhitneySimone Tucan3 months ago
Beautiful plates, liked them so much, I've just ordered some more 😊
Review by Morlock3 months ago
Lovely product, easy customer journey
Review by Eleise3 months ago
Beautiful furniture and accessories; lovely, helpful staff; all round good experience shopping with OKA Tunbridge Wells
Review by Kmughal3 months ago
Beautiful quality and great service for all the items I have bought so far from Oka.
Review by Tuckers4 months ago
Appalling Client service.
Ordered table. Order confirmed and say delivery will be in touch. One month chasing delivery company, who eventually acknowledge no instructions from OKA.
Week chasing OKA, who eventually explain problem with product, and need to wait for new shipment one month. Next day advised two months. Then new invoice arrives and appears 4 - 5 months.
Offer 15% discount for troubles, then next day say management reverted and only agree 10%.
Pity that such great products are supported by useless client service...and that is assuming you can even get the product
Review by Nadaco Safarikas4 months ago
I have just received an OKA catalogue by post. It was adressed to "The Homeowner" at my address. I didn't request it.
This is just a terrible waste of paper and energy. Doesn't OKA care about the environmental impact of this kind of nonsense.
They even have the arrogance to state on the back cover of the unrequested catalogue - " The paper we use in this catalogue is sourced from responsibly managed forests and certified papaer mills in the EU". What utter tosh!
If you care about the environment OKA stop sending unwanted junk mail!
Review by Efrosine4 months ago
The quality of the products across the board is fantastic. I’m a long-time customer and OKA manage to maintain their design, quality and individuality!
Review by Shmaeil4 months ago
Great service. Ladies took time to show us different styles of desks and lampshades
Review by Angealia4 months ago
Placed my order online but I had a query regarding one of my items. It was a Sunday but thought will try local shop very helpful assistant she couldn't help me (not her fault) but referred me to the online chat which proved to be exactly what I needed he was well informed and though it was Sunday he would get back to me on the Monday and so he did. Very good service and very polite and I am looking forward to receiving my delivery.
Review by RenardBlanc4 months ago
Received your beautiful brochure in the post and went online for items for a special Christmas table, delighted! Easy to use website, very clear, great delivery times.
Thank you, I await my order with great excitement.
Review by HaroldFienberg4 months ago
The staff are friendly and the products are lovely.....BUT the customer service stinks! I bought 2 lamps and shades and a side table on Thursday. Mark promised they would be delivered the following day. It is now Monday and I am still waiting. Although the Parcelforce App states it will be delivered today between 1 and 2, I just spoke to Mark and he informed me it would be tomorrow and asked if that would be OK. Ir you are unable to physically take your goods from the store, then unless you are prepared to stay in indefinitely, simply don't bother
Review by Frin4 months ago
Lovely to browse and when you do decide easy to do do
Review by Holber Furmyr4 months ago
It was my first visit to this fabulous store full of wonderfully luxurious homewares.
The staff are all exceptionally helpful.
Will be back for more soon
Review by Janisse Ghanimifard4 months ago
As ever the quality and choice of the OKA offering is superb. The excellent customer service both online and in store makes the buying experience special.
Review by BikerChicKnits4 months ago
Friendly, helpful assistants. Gorgeous store that smells lovely. No fuss, just great experience.
Review by Yanshuang Bilalis4 months ago
We were choosing cushions and your lady was so helpful and patient. We had lots and lots of different cushions out which must have been tiring but it was all done efficiently and happily. Thank you.
I have just one issue nothing to do with the service at Knutsford which was excellent. We spent £351 which is not a huge amount I know but into my in box this morning came a message from OKA encouraging me to spend and save 15%. So instead of going out in the rain I could have ordered from home and saved £52.65!
Review by Nureilah Shastin4 months ago
Never tire or have had to ever complain about any purchase from this incredible Oka store.
Beautiful quality original items, built to last with true originality and style which makes each item special.
We love OkA well done team, we have purchased lighting, sofas, tables,ornaments,light shades, bedding,faux plants and flowers etc and you never fail to please
heres to the next purchase :)