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Review by Victor Neuhaus1 year ago
They broke off my oil pressure sending unit which was screwed into the side of my engine block. Then they wrote on the report "oil sending unit is broken, recommend replacement"
My oil light was never on before taking it there. When I went back, one "mechanic" said "I could see it hanging when you drove in"
-- even if it was broken before, it could not have been hanging down as the wire attached was not long enough for the part to hang down at all.
-- another "mechanic" said "it was broken before. I have it all on this video camera" (he points to a camera up in the top corner of the shop at least 30 feet away from the car.
-- oh really? I said "show me the footage"
- he gets mad "WHO ARE YOU THAT I NEED TO SHOW YOU OUR FOOTAGE!?"
-- well you're making a claim, so back it up. (the guy was ready to start a fight!)
I after my "oil change" I had to see why my light was on. I needed a flashlight and a MIRROR to see where they had broken off the sending unit yet this guy was claiming that a video camera, 30 feet away was able to see down into my engine compartment, around other parts and capture how my sending unit was already broken -- IN COMPLETE DARKNESS as well! I want a camera like that! Where can I buy one!?
There was an old lady who ran the shop. First she was telling me that because my oil cap was broken, thats what was causing my light to go on! The cap has been broken for years! The only thing broken on the cap was the ratchet part so you don't over tighten it. The cap does not leak oil and THERE IS NO PRESSURE in the Valve cover! The pressure is checked through the BLOCK! This is how they treat thier PAYING customers!
I even told her "I'm a good customer, been coming here for years. Her response "ya, you come here twice a year" a) I have THREE VEHICLES and USED TO Bring them ALL THERE! b) We don't put many miles on, so we don't need more than two oil changed per car per year! c) What differnce does that make? I'm a customer! Maybe others spend more, some maybe spend less!
After coming back several times, she finally scribbled my name and number on a SCRAP piece of paper saying "SHE WOULD THINK ABOUT IT" She never called back. Instead, I called back and they ultimately said, "not our problem. We're not doing anything"
The part was 150.00 at several stores. I researched several stores bought it for 100.00 and replace it myself. The part had sheared off near the block. I was able to get some vice grips on it and unscrew the part still stuck in the block. So I fixed the problem for about 100.00. THEY could have bought the part wholesale for half price and kept a customer happy. Instead now they get this kind of review and bad rapport. Had I taken the vehicle to the dealer, They would have doubled the cost of the part and charged $100.00 per hour to fix it, at least 3-400 job at the dealer. I only asked them to look after the cost of the part, not even my own labour but apparently that was even too much to ask.
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