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Review by pmoney62546 years ago
Fake product and won't honor return policy
I ordered a Team USA hockey jersey from this website. The cost was $119.99 and the product was advertised as being the same as the players wear on the ice. Nike licensed, flight strap, everything authentic, etc. My card was charged immediately. After a week of not receiving a shipping notification, I emailed them and they replied and told me to "please be more patient".
It was 3 weeks before I got a shipping notification. I received the jersey a month after placing my order. The jersey was NOT anything like it was advertised. Cheap material, no fight strap, poor-quality stitching, and the size was way off. It was way too wide and short. I spent 5 days emailing back and forth with them asking for a full refund like their website promises. After the 4th email they said (after addressing me as "dear friend") that they could offer me a 15% credit of my purchase price, and said that's the most they've ever offered! WTF? I quoted them their return policy from their website. It states that if you are unhappy for any reason, they offer a 100% return within 365 days. After the 5th email, they told me that they couldn't reimburse me until they received it back from me, and that it could take 1-2 months for them to receive it and they may not receive it at all. Basically trying to scare me into thinking that it would get lost in the mail. They also said I would be responsible for the shipping cost.
I contacted my CC company and got the charge reversed. My CC company informed me that it is the business' responsibility to pay for return shipping if it is a faulty product. I emailed them and asked them to provide me with a pre-paid shipping label so that I could return the jersey to them. They responded by saying they don't have pre-paid labels.
So at least my CC reversed the charge. I'll hang on to this POS jersey until they send me a shipping label. Otherwise, it's their problem.
This is an overseas company that is a complete scam. Please, do not waste your time and money with this business.
Sourced from Scamguard
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