Very bad business practice. Their 100% money back guaranty doesn't exist at all. Under their Terms of Service, they exclude almost any possibility to get your money back, if you are not satisfy with the chair you bought from them. They also exclude any negative feedback from their website, only accepting those beneficial to their business.
Review by Unhappytenant3 months ago
I was looking to purchase a Herman Miller Aeron chair with adjustable arms and adjustable lumbar support. Herman Miller charges $1500 for this chair. I purchased the same chair from Office Chair @ Work for just $474. Thank you.
Review by Smurfette Goodyke3 months ago
I just received my new Aeron chair with posture fit and couldn't be more pleased. I bought the brand new listing for just $697. What a sweet bargain.
Review by Zyla3 months ago
I know the chair I bought is a good one because I bought another from another vendor, but this company must see bad refurbished chairs because one of the two I bought from them broke in three months and the other sits unused to this day.They never contacted me no matter how many times I called or emailed.
Buy elsewhere! They say they guarantee their products but they don't and they must be defective as well!
Review by Cormeo3 months ago
So I was about to buy a chair from them and then saw all of these terrible reviews. I decided I was gonna reach out to them to see if they can help alleviate my fears of buying from them. Just take a look at our conversation and you will see the true definition of unprofessional:
I'm in the market for a chair for myself as I work from home. I was about to purchase a Herman Miller Aeron from you guys (literally moments away from putting in my debit card number) before I decided to look up reviews on you guys....and let me tell you they are not good at all.
Because of that I would like to talk to someone first and figure out the answers to some questions and have the answers in writing before finalizing my purchase.
1) From the moment I pay, how long would be a maximum wait time for the chair to arrive? I live in **********, ******** if that helps.
2) If the chair comes damaged in any way, shape, or form and I want to return/replace/repair it, are there any fees that I should be aware of like re-stocking fees, shipping fees, etc.?
3) What times are your customer service open and how do I get in contact with them?
In all honesty the price is a steal and you have the color of the chair I want as well so I'd be more than happy to buy from you guys. But if worst comes to worst I can purchase from Amazon for an extra hundred or two if I get a better guarantee.
I read through the terms of service and I can see in section 19, Money Back Guarantee, it states "We may assess a restocking and or service fee on returned items in the amount of up to 100% of the total payments made to Office Chair At Work." And again in section 23 "We may assess a restocking fee in the amount of up to 100% of the total payments made to Office Chair At Work on returned items at our sole discretion."
So you clearly have a fee. Why aren't we talking about it when I obviously asked about it?
I mean talk about worst customer service ever. Have you ever heard of clarification? Obviously I am not looking for one sentence answers, i'm looking for the insight of the people who work at the company. But, if you guys don't want my business that's fine. Have a good one Jen
I would never buy form a place that does not value there potential customers. That's just asking for a headache
Review by Cardinal Poffo4 months ago
We purchased 6 Steelcase Leap office chairs for our conference room. The chairs were delivered to our offices in New York City in 9 days with FedEx. We are very happy with the quality of the chairs. Will buy again.
Review by Umarino Arcaini4 months ago
My chair arrived in the time frame as promised. Customer service responded to my inquiries quickly.
Review by Khaleed4 months ago
Got quick very detailed responses from customer support. Got exactly what I ordered. Chair arrived boxed with FedEx.
Review by Swerdfeger Goretti5 months ago
I am extremely satisfied customer. Got what I ordered as described in a very reasonable time. I also liked the fact I was to be able to login to get status updates on my order.
Officechairatwork is rated 4.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about officechairatwork.com.
Jefferson Avenue 1000