You only know how good a customer service is once you need them.
Competent counseling and service oriented staff dedicated to solve your problem, should you encounter one like I did. 5 stars.
Review by Snehal Lopple1 month ago
Easy to use website, competitive pricing, quality product, speedy delivery. I will certainly be using ofenseite again. Thank you👍
Review by Bado6 months ago
Good item! Box was destroyed but inside it was ok!
Review by Siqondisiwe7 months ago
Your service was faster than originally scheduled. Many Thanks for that service.
Review by Potless10 months ago
We bought a Kanuk 3 22.1kW stove and additional heat exchanger in september. The stove was delivered in time.
Problems began when we tried to use the stove for the first time (brand new stove and double-walled chimney installation!). We can't use the stove due to smoke entering our living room. We tried lots of changes (swedish fire startup, replacing the heat exchanger by normal pipe, adding additional double-walled pipes on top of the roof, etc). Nothing helped. We have bought and installed a brand new Kanuk 3 stove and can't even use it.
But even worse: we don't get any help from Ofenseite. I already sent a multitude of emails asking them to calculate the chimney drauft based on their filled-in calculation document, but this calculation has never been done. Nor have they ever helped analysing the situation in order to propose a decent solution. The same story applies to the stove manufacturer EHV. All emails sent without any response.
We are stuck with a unusable stove and freezing temperatures outside. We can't look for help anywhere else since we bought the stove at Ofenseite.
I expect the chimney calculation and a proposition to at last being able to use the Kanuk stove. Or is this stove simply not built to burn wood???
Answers to below questions:
1) heated living space
2) flue outlet not above rooftop, but at least 2,5m from roof ridge
3) no obstacles within 15m
Review by Shaolin Bottemanne1 year ago
Excellent product. Excellent delivery.
Review by Adalena Bagan1 year ago
I purchased with delivery in Belgium. While the extra transportation fee (99 EUR) was higher than hoped, tot total price difference with other companies in Belgium was still considerable.
This store provided detailed information about the material, easy payment and fast processing and delivery.
Review by Fayme1 year ago
Review by Jaanika1 year ago
Top super zufrieden
Review by Cadillax1 year ago
Review by Pumela Keyken1 year ago
Top Service,alles hat super geklappt!
Review by Mooseford1 year ago
Schnell geliefert und bij uns aangekomen. Prices are the best i could find on the web.
Review by Taylorbeth1 year ago
Alles SUPER geklappt. 1 Plus ++++
Review by Lentridge2 years ago
Review by Beagle2 years ago
The order came in very badly packed, the cardboard boxes were almost falling apart when I received the order. The stove pipes were individually wrapped to protect, that was ok, but still three from the seven stove pipes I ordered were damaged. A little scratching would be fine with me, but the damage was so severe that the pipes couldn't be fitted together anymore. Customer service didn't react at all within the 12 hours they promised on the website.
Review by AustinMichael Sellesin2 years ago
Alles Tip Top!!!
Review by Chelonioidea2 years ago
Tip top! Super Service!
Review by Rhone2 years ago
Review by Shomais Surendar2 years ago
I have received into 1 weeks my product.
Review by Speerosm2 years ago
Delivered quickly & when promised. Product very good for the price paid
Review by Mang2 years ago
Very good reactivity to answer questions by mail, good delivery & delay, product 100% compliant to description.
Review by Khalilur3 years ago
Favorable très bin
Review by Parthenios Bascle3 years ago
Matériel ok, description conforme.
Review by Chutima Burntwood3 years ago
After being unable to find the Ash Grate I required in the UK, I happened to find ofenseite.com the service from start to finish has been fantastic, the ash grate I required was out of stock when I enquired about it, but Linda kept in touch with me and let me know when it was back in stock, once I had placed the order she let he know the tracking number so I would know when to expect the delivery. I received the Ash Grate in the UK in less that 3 working days. I wouldn't hesitate in recommending ofenseite.com to anyone.