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Review by Mohammed Patel6 years ago
Enquired about a Phone System, Sales reps came quite Swiftly.
Spent some time explaining the requirements in the office. They promised they would get a quote across in the next few days. 1 week passes no response. I chase them up, and they promise they will get something to me soon. Had Lots of Correspondance back & forth, Upon replying to their emails i never seemed to get a response so i had to chase the Sales Rep up 3-4 Times over the course of 4 weeks. After completing everything from our end, we were waiting to recieve a launch date or when their engineers were due to come. Sales Rep Goes on Holiday (Understandable) - He then delegates to one of his colleagues who was supposed to get in touch. I wait another week and no answer so i chase again. He Promises to phone me back shortly after having a dscussion with his MD. No Response. I call again, he hasnt managed to speak to the MD Yet a few days later, so he promises he will get back in touch. No Call back. This is now 3 weeks after the Initial Sales Rep had gone on holiday. I call again, this time he says he cant deal with it needs to pass it on to the MD. I speak quite nice to the MD Explaining that all that needs to be done is now to shcedule a time to Install the system. MD with a very arrogant attitude ( As if he is in no need of any additional business), "What do you want", i explain that the sales rep is on holiday and i was expecting someone to advise further.. "Well hes not back till next week, call back then", I explain that the sales rep sent me an email saying his colleague was going to take over. "Only He can help", I explain that i need the system right away. He says with the most disgusting attitude "Do you want to cancel it?" i say that if you cant do it any quicker & if this is the attitude that you have then, yes. He Says "Done" and puts the phone down!
A very arrogant set of people within the team who will only pinch at business which they see as extremely profitable. I send an email to the Sales rep that was on Holiday and 3 Months later NO REPLY!
They wasted 2 Months of my time sending info back & forth, and after being extremely patient, thats the attitude i get!
AVOID THEM, There plenty other good telecoms providers out there.
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