We have been using Odyssey System for years and frankly would not consider moving away. The service that they offer is always great, from helpline through to Darren and Mitchell who were out today. Response times are amazing and they are always there to help.
Review by Turkovic5 months ago
Doesn’t matter who I speak with at Odyssey. Everybody is either able to help immediately or knows exactly who to ask. And special thanks to Alan, who goes above and beyond. For him to shine so brightly against the background of all the other excellent people you have there is a pretty impressive accomplishment.
I called earlier and it took just one-and-a-half rings for the ‘phone to be answered. That was during the lunch hour and so, for Odyssey, that is "unusually slow." By contrast, Sage’s average hold/wait time since February when people started to get excited about MTD is forty-five MINUTES.
Honestly, I can’t remember the last time I wasn't 100% happy with Odyssey. I would be stuck without you.
Review by Earth Siemy5 months ago
We have been working with Odyssey since before I started at the company in 2011. They are always helpful, friendly and knowledgeable. The most recent job done by Darren and Callum has been some cabling and a link from a new floor to the existing data cabinet on the ground floor of the building. All was done to an excellent standard and very efficiently.
Review by Moudex5 months ago
Great efficient service as ever!
Review by Xwan Elsaeidy5 months ago
Odyssey Systems visited our offices today and Louise was most helpful in providing us with a concise summary of the Options for our phone system going forward. She gave me details of which system she felt was best for us and why that was the case and what was even more pleasing this option was the cheapest.
Thanks to Louise and Odyssey Systems
Review by Sgrin5 months ago
We have used Odyssey Systems for many years now and they can always be relied upon to help us out when we need them. We switched to them when we became increasingly frustrated with a very well know telecommunications company.
If the phones go down we call and they answer straight away and are often already working on the issue.
Our rep Louise is so friendly and approachable and explains things in a way we can understand.
All of the technicians that come out are always brilliant and will take the time to show us what they are doing and why, especially Sam who has worked on a few projects for us now.
We would recommend Odyssey Systems to any business who wants to take the headache out of telecommunications! Great job guys!
Review by Ooh6 months ago
The service we get from Odyssey is brilliant.
Our contact in the office Rob New has kept us up to date every day with the fault and is very helpful. The engineer Peter Young is also very helpful and worked very hard to try and fix the fault.
Both members of staff are a credit to the company.
Review by MYzeynep Zdrodowska6 months ago
Fantastic company to work with and exceptional customer service throughout.
I would recommend using them, 5 stars!!
Review by Sokeipiriye6 months ago
as we were moving premises in 1996 Christine from Odyssey Systems approached us with perfect timing as we had just discovered that BT has messed up our order for a new telephone system we believed was due to be installed. Odyssey quickly pulled a scheme together and had it installed within a week, since then we have remained their customer & enjoyed excellent service, including a new telephone system installed last year.
Review by CloudMinerPro Sobirjanov6 months ago
Many thanks for helping us out with such speed and skill.
Review by RandomJaguarWarrior7 months ago
Thanks to all involved with the new Installation. From Order to installation everything was handled very professionally. Time table ran to schedule and all was up and running to schedule. the team at Odyssey were a delight to deal with.
Review by Sadd Derrow7 months ago
Odyssey always give a fast efficient service. They respond quickly to any requests and their customer service is excellent. I would not hesitate to recommend them.
Review by Flamebouyant7 months ago
Our new phones and internet work a treat, and the support is outstanding. The business I work for is located on the outskirts of York, which has always been a problem for our internet performance. It's been terribly slow, and our customers couldn't use it. Odyssey changed that, and now we have great internet that our customers can use. Thanks!!
Review by Zapotec Karakan7 months ago
The team at Odyssey are a pleasure to deal with, they have made our telecoms hassle free and are always on hand to help with any advice and ways to improve our system for the business.
Louise is so friendly and helpful despite our total lack of understanding about phone systems she breaks everything down so even we understand what great products are available to our business at affordable prices! We have never had such good service from any other provider so will be staying with Odyssey for the long haul!
Review by Divyanee7 months ago
We use Odyssey for all our telecoms needs including multiple leased lines, ADSL, internal phone systems etc.
Two recent events prompted this review;
1) A connection went down at the end of the day and when logged with the Out of Hours team, I indicated no call back was necessary that night. The line belonged to BT and was not supported OOH and the branch had closed preventing access to the router.
Despite this their engineer took the trouble to call me at home to let me know the situation, that the call had been picked up and passed to BT and they would indeed need access to the router.
The issue was fixed first thing the next day.
2) Our receptionist uses a hands free ear piece which was getting old and one part was worn and starting to be uncomfortable but was not faulty.
Odyssey sourced and replaced the unit the next day, no quibbles, no problems. Excellent customer service delivered well.
We are quick to complain when things go badly, it’s only fair to offer praise when things go well.
Review by Kizz8 months ago
Knowledgeable engineer and work completed quickly and efficiently.
Review by Exhortae9 months ago
Firstly, our business has recently utilised Odyssey's facilities to hold a meeting. Their offices are imaculate and their team were very accommodating, despite the request being at the 11th hour.
Secondly and most importantly we are very happy with the service which Odyssey provides at site. We understand that having a fully operational service on a construction site such as this is extremely difficult to manage; especially when companies are inadvertently cutting your hardline with a JCB, turning off a generator supplying power a dish or other distresses we often encounter. Odessey’s ability to react to such situations in this regard is quite honestly second to none and therefore we duly commend your team.
Review by Holycow Salmeh9 months ago
Thank you Odyssey for our new online phone system, very professional, friendly service from Louise and her team, always on hand to answer and resolve any queries. Would definitely recommend.
Review by TopVision10 months ago
Odyssey are always on hand to help with any issues we have had. They work until the issues are resolved, and ensure that these are seen to quickly to avoid any delays within our business. We have had a couple of the engineers on site at different times and they are always polite and happy to help, as is our account manager Louise!
Review by Janicer11 months ago
Odyssey Systems just installed a new phone system at our premises at Crystal Galleries in Middlesbrough.
The install was complex, however owing to the professional manner and "can do" attitude of the Odyssey Team we completed on schedule. A big thanks to Freya, James, Mitch and Darren who made it a good experience for us. Absolutely delighted.
Review by Kimberleymec Tenryo11 months ago
One of the most helpful companies ive ever dealt with. We are not a large contract to be had but none the less the team go above and beyond to assist (even if its not their area of expertise). Can not recommend them enough.
Review by Kilcooley Ginoux1 year ago
We are up and running, Odyssey internet has been installed in our offices onsite at the new Biomass plant at Teesport. Now everything is so much easier faster and the lads that installed it were very good. I was dealing with Luke Bowell who was very professional and said it as it was. The engineers that installed were very good they worked around us with very little disruption and they were very tidy no mess.
I would recommend Odyssey to anyone who was needing the services they offer.
Review by Weiqi1 year ago
5 stars: Excellent – no reservations, I would recommend this company to anyone.
Review by Caesrae Deierl1 year ago
Brilliant service from the team at Odyssey - Louise and Sam went out of their way to ensure we were happy with our new system, and took time to listen to us and understand our needs. Thank you!
Review by Ivanas1 year ago
Excellent service from start to finish. My initial enquiry was dealt with very quickly and the engineer ( David ) that came out to us, called to advise when he would arrive, he arrived at the time stated! he was very helpful and is a credit to the company. Customer service was first class and he was happy to answer any questions I had. Thank you.