Their Sales is really good at online demo. Don't be fool by their demo. Because this accounting software is way more complicated than you think. Beautiful UI will make you think it's easy to use. Wrong Answer!
There is no sufficient documents or video clips they can provide to you to teach you how to implement the system. Do not pay for Success Pack which their Sales would strongly recommend you to buy. It's expensive and useless.
Odoo will not be rich by stealing money from client like this. The only thing they will earn is a bad reputation and leave the crucial market.
Review by Patchrapon1 week ago
Ahmed is a wonderful person, an expert, and he did a great job
Review by Nikony Quartas1 week ago
Excellently doing consulting support
Review by Topspeed Damadan1 week ago
Thank you for your help!
Review by Mandrilx2 weeks ago
Odoo Support is excellent, they are prompt, patient, work with you until the issue is solved.
Review by Subic2 weeks ago
Oddo has proven to be a very complete platform for making my business smarter and more efficient.
I recommend Odoo to every company. You don't have to spend hundreds of thousands on simillar ERPs.
Review by Brondesbury2 weeks ago
It has been a very satisfactory experience for me to work with Odoo team.
Review by Chrissorne2 weeks ago
I must admit I felt things initially were dry and moving too slow. But now that we are covering more and more details I am valuing Jose more after every session we have. He does have a lot of knowledge that was hidden with the initial demos. That could have been because I have been playing with Odoo 11 community for 2 years now and learned it on my own. But now that we are getting through the details, he has been fantastic at determining my knowledge level and focus on information I might need in the future. He also is very patient at repeating a concept or even trying different angles so I can get the concept.
Review by TheSwedishGamers Scripts3 weeks ago
fast answer with good and efficient solution
Review by Lmoe3 weeks ago
BEWARE AND AVOID AS A PLAGUE !!!
I almost never write reviews, but I believe, that i have to WARN PEOPLE from being scammed by odoo.
As other people said, VERY RUDE and AGGRESSIVE customer service staff.
Since late December 2019, our company was looking for an CRM to your for our customer support team (10 phone lines) so we said, "let's try Odoo".
In order to get more freedom with changes and get more time for tests we have downloaded odoo CE(Community Edition) from official odoo website.
Then purchased SMS and autocomplete packs from ODOO which was indicated as compatible with Community Edition.
In fact after purchase we should receive two access keys to enter on Odoo back-office configuration page.
Surprisingly two days after payment, we haven't received anything , except the email with the invoice showing that our payment was debited.
Once connected to odoo website there was ABSOLUTELY NO traces of our order and no any trace of transaction.
So I contacted odoo support team by email trough their website and gave them: order number, amount and payment date.
2 days later still no access keys and no reply from odoo, I have contacted them by phone and asked when they will send me access keys, so we can start testing SMS and autocomplete features.
They said, we will contact you very soon.
10 days passed and access keys are still not delivered !!!
And today a girl from odoo have contacted me by phone.
My GOD ! She was very impolite and INCREDIBLY RUDE and when I asked her:
- Hey why it took you so long to contact me after my request ? and why we still haven't received the product which we have purchased and paid for ?
Said to me:
- You know, what ! We don't have time to take care of all the small customers like you. There are many more important "bigger" customers who is still waiting for the help... so you should be grateful that we contacting you ONLY after 10 days !"
I was simply SHOCKED !
I said, hey:
- first of all you don't know if we are "big" or "small" because we are your potential customer. Second, no matter the amount, you still haven't fulfilled our order.
So she started YELLING at me, that how dare I ask them for a support if I haven't purchased their odoo business version.
And when I said:
-I'm NOT asking you about the support for implementation or configuration, but I'm asking you to send me the product that I HAVE PAID IN FULL !
Then I said, your company is selling CRM to help other companies get better relationship with customer , but you just showing me the opposite - an example of a total FAILURE in that field!
So, because you mistreating a customer like that, we don't want anymore use your CRM and will go to your competitors. And taking into account that you still haven't delivered purchased packs, we ask you for a full refund.
She yelled at me again :
- Don't even hope to get the refund! WE WILL NOT REFUND YOU ANYTHING !
And then she hung the phone!
Wow, that was the most awful experience that I ad with customer cervices in my entire 45years life.
Fortunately that was only a (awful) test and we didn't purchased a 12000€/year package, as our boss wanted initially.
So we have no other solution then open a claim and ask PayPal for a refund.
Review by Dornubari3 weeks ago
Outstanding Platform Flexibility in Odoo with the studio app. We are still getting everything setup as we had only 6 weeks to migrate from our old ERP. We should have had 6 months. We purchased a success pack, and our SPOC at Odoo named Alex was great. He helped us navigate the difference between want and need to meet our deadline. Now that we are live, we are working on getting the rest of the ERP functioning. Their regular support could be better, but they already exceed our previous solution.
Review by Blanchardstown4 weeks ago
Very helpful and on time!
Review by Alsatian Lechauve1 month ago
Review by Mohammedmiraz1 month ago
Many thanks to Caroline who answered quickly to our urgent situation. not that much happy with the service of the sales team who should be the ones answering for those problem...
Review by Melitha Derrow1 month ago
Review by Addrenna1 month ago
Excellent platform available both as PaaS and open-source download, with to-the-point, efficient service.
Review by Romelene1 month ago
Jesse was very helpful and very patient to explain all that needed to be explained. Thank you!
Review by Nulzo1 month ago
Fast and reliable
Review by Zilvia1 month ago
Thank you for your attention, its very fast and efficient.
Review by Siripong1 month ago
Great application, great support and great team.
Very thankful to odoo and it's team.
Review by Yisley1 month ago
Austin has been excellent at helping us thru some complex accounting issues.
Review by Ghizlene1 month ago
ODOO is a great solution.
Open, flexible, agile, user friendly, accessible for any type and size of company or institution.
Review by Rafiiq1 month ago
Good explanation and if something is not correct he will try to find a solution.
Nice talk thank you for the help
Review by Liamthenorth1 month ago
The information I needed was received. Sometimes it takes a while though.