Efficient platform which works very easily and straightforwardly good to use and the knowledge that Octopus look after the clients interests with good research and taking care to minimise risk.
Review by ZogZogTrust Mguni3 weeks ago
It was a pleasure to deal with this company ( in particular Nathan ) who answered my questions in a very easy to understand way I needed to withdraw my funds from the platform which only took a few hours , I will reinvest soon in total confidence , reliable and professional .
Review by Swimmerchick1 month ago
Excellent service and support from the team
Review by Slootmans1 month ago
Review by Comany1 month ago
Easy to use, customer service responds quickly, dashboard useful and shows the status of each loan if they are late paying.
Review by BlackDawn1 month ago
Always good communication & knowlegable staff. Nathan Steiner is always very efficent and helpful.
Review by Okcana2 months ago
Spoke to Nathan both over the phone and via email, he was very polite, professional and kept me updated throughout every step. Would happily use and recommend Octopus Choice.
Review by Longe2 months ago
never had a problem with these guy's ...
Customer service is first rate, always ready and able to assist
Review by Dezider2 months ago
Great company and customer service.
I earn alot more interes here then in my bank and you can automatically re-invest the interest and withdraw at any time.
Review by Sheneil2 months ago
Since i changed my Supplier to Octopus Energy they have been very Understanding and Polite. I am paying less. Can't wait for them to get Smart Meters.
Review by Anngi2 months ago
Quick, clear and open / fresh comms with Octopus Choice - thank you
Review by Leyli Mikhaleva2 months ago
Really great customer service. Plain English and quick replies.
Review by Montasser3 months ago
Very customer focused. Speedy response. Always happy to help. Great information in guides/due diligence etc available.
Review by Servin4 months ago
Early days yet with Octopus. But i'm very impressed with their professionalism to date
Review by Rzani Batens4 months ago
i,ve been very pleased with the service.it seems to be a good safe investment.
Review by Marlynn4 months ago
I have an investment with Octopus and they are always helpful and easy to contact.
I also through my working life contact Octopus and again they are really helpful and email back quickly, which in turn makes keeping our clients happy.
Review by Touboura5 months ago
Very transparent operation, easy to operate online platform, very good customer service, would recommend.
Review by Fabfit5 months ago
I just love the way this company deals with queries. Send an email and it's answered the same day and usually immediately. No faffing about - straight answers - you know just where you stand, and don't have to search for hidden answers your questions.
Review by Mommajo5 months ago
Returns are well above high street banks or ISAs. Customer Service levels leave the usual investment channels way behind- they pick up the phone, tell you who they are and answer any queries you have straight away. None of the half hour ''all of our advisers are busy right now, please hold''.
If that were the only advantage it would be worth it- the fact that they pay at least twice as much interest means it's a no-brainer
Review by Anoop Shoberg5 months ago
I received a portfolio investment letter through the post by royal mail on 14/03/2019.
They made it clear for me to stop receiving this type of mail I would need to contact them either by phone (0800 294 6848) or by email.
I did not want to give this unethical company that is fishing any more details or suffer my email being spammed. So I used "141" and phoned them. I also recorded the phone conversation. I wanted my details to be removed and I wanted to know how they got my details. The lady I spoke to gave her name and a phone number. (Edit: I adjusted my score, as the company have been helpful in dealing with my concerns and have been polite. With scams and people suffering unwanted emails, phone calls and mail it seems even legit companies will suffer backlash.)
Review by Kallisto Pammenter5 months ago
I really like the fact that money gets invested pretty quickly and I can recover it in a few days if it need be.
Beyond the product the customer experience is fantastic as they have real people ready to help.
Review by Mmaat5 months ago
Great service always - prompt and efficient
Review by BartókPlusz5 months ago
The website is accessible and comprehensive. They also send out regular feedback on how your investments are doing. If you have occasion to phone them, whoever answers the phone is able to deal with your enquiry - you are not passed on to another agent, having to repeat the nature of the issue or wait endlessly in queues. Having invested around a year ago, I am delighted with Octopus.
Review by Niamul5 months ago
Always excellent service, response times always within a few hours. Would highly recommend.