As an update to my review earlier this week regarding the rancid odor of my White Pearl Moisturizing Cream.
My review received a response the next day with a phone number which I called. Debbie was understanding and helpful and said she would look into the situation and get back to me, which she did the following day. The end result is the company will be sending me a new jar of the product, so I am quite pleased.
Review by Peater2 months ago
Not that crazy about your over-priced products. I also did not appreciate the pressure and the over-the-top performance by the two gentlemen selling them. I saw a review where you stated that all the shops are franchises, and you have no control over how the salespeople behave. If I were you, I would have control, since they represent your brand, your reputation, and your products. You could have a code of conduct and procedure. Even if I liked the products, I would tell my friends to steer clear of the shop in the Natick, MA mall.
Review by Lbegy AlDeeb3 months ago
My White Pearl Moisturizing Day Cream has a bad smell to it. It smells rancid even though the expiration date isn’t until March, 2022. The jar is half full. I was pleased with the product initially, but I don’t want to put stinky cream on my face!
Review by Amihaiesi5 months ago
I love the products but when I got my order the cleanser top didn’t work and I couldn’t pump the product it was attached to the top can you please send another one?
Review by Biena5 months ago
Excelente I love this product
Review by Morga Zartman5 months ago
Just received my purchase of body butter and sea salt body scrub, plus a lovely surprise of gift with purchase consisting of a tube body moisturizer and some satchels. Thank you. The body butter is divine, have not used the scrub yet but if its as good as the butter I will be very happy, especially putting the two together. The gift is also very moisturizing, again thank you. I will certainly recommend this product to my friends.
Review by CustomerEd Keunen6 months ago
I was given the Black Pearl Age-Defying Wrinkle Filler Cream for my 55th birthday on the 23rd. I'd love to try it and have sent a note to the company but am hoping you will be able to answer my question. I want to try it very much but have no idea how to get the product out without breaking the syringe. Can someone please help me asap? I tried looking on YouTube and this website.They only talk about how to apply. I'm sure I would have given a better rating if I could have tried it. Please help!!! Thanks for your time!!! I'm the wife,Sharon
Review by Zetcke6 months ago
I love the products and it is always easy and efficient to reorder what I need.
Review by Dadar Tande6 months ago
I just got out of the hospital because a sales lady applied the under eye cream to my left eye late yesterday. Two hours after she applied the cream my son noticed my pupil would not dilate in that eye only. The next morning that side of face was swollen and my eye would still not dilate. I went to the hospital and they admitted me immediately for a MRI. The doctor was able to determine that it was in fact a chemical reaction from the cream after ruling out all other possibles. I have now been on steroids for six hours and the swelling has gone away but my eyes still won’t dilate. I have not yet received the bill from the hospital but even with insurance I'm sure it’s going to be very costly. At least the doctor is pretty confident my eye should return to normal within the next 24 hours.
Review by Maniga6 months ago
When I called customer service they were very prompt and taking care of having my by one get one free product sent to me.
Review by Liyaash7 months ago
I love your products but you're so expensive I have to moderate my orders. Also what happened to your White Pearl Toner? It's the best and now I have to find something else?
Review by Cardinals Kolasa8 months ago
Great costumer service!
Review by Sotia Mehboob8 months ago
I do like the peeling gel I feel like my face feels cleansed and I prefer it but I don't feel like the regenerating cream really works but not bad for my first time trying this product
Review by Twoarmadillos8 months ago
I absolutely love this! I was stopped and was asked about my hands and my job. I told him I'm a waitress and a single mom and that I'm pretty proud of how well my hands look given that I am ALWAYS washing them. I was soo wrong about the cleaning products I use for my hands as well as my face. I was just looking for last minute Christmas stuff at the mall of GA and I already hated being there due to the crazy that follows last min shopping. I though I was for sure getting suckered like I normally do, until they showed me! I have not stopped washing or rubbing my hands and hours later they still look and feel amazing! They were all so helpful and inviting and very informative of their products! I will definitely use and recommend this store and products for years to come. Thank y'all. Truly. As a single mom the smallest amount of pampering means the world. Not only did I get products that will last but make me feel like I had my own personal spa day at home. Y'all truly spoiled me in a way I haven't been in years and I was the one spending money! It was a first date that I was totally OK with paying for. Thank you for stopping me, the small time I spent with y'all made my stressful month so much more bearable. Year long subscriptions here I come!
Review by Sockeystorefan8 months ago
great product that works but very costly
Review by Aquanette9 months ago
I purchased the white Pearl day moisturizer. It feels like it burns my skin. Not sure why. I do have sensitive skin. But i want to give it a chance so i am continuing to use it once a day after washing my face in the morning.
Was pricey so i purchased it when it was on sale to try.
If i notice a difference i will think of purchasing more facial products.
Review by Kartini9 months ago
This is a great cleanser. My husband loves it for shaving and never wants to run out of it.
Review by Tryptophan9 months ago
this facelift mask leaves crusty stuff all over... not pretty...
Review by Jackk Mathilda10 months ago
I was lured into the Honolulu store by an adorable young man . The sales pitch was not too intimidating but he definitely knew his stuff . I liked a few of the products and bought them . They invited me back for a complementary “treatment “ for the following day. I knew there would probably be a sales pitch for something else but went anyway, Another cute young man ushered me into the private room. Put some stuff on my face then used a handheld machine on my face and gave me the pitch about the machine...and the thousands of dollars price. I needed the restroom and was told that they had no restroom. I was sent a few door to the Hard Rock Cafe. After I used the restroom I knew I wasn’t going to buy that item so I got in an Uber and returned to my friend’s house. Thank you Yossi and Yan. You’re both good salesman and cutie pies . I wish you the best.
Review by MandaS Wooley1 year ago
I ADORE the white pearl moisturizing cream! Since I have been using it, my skin is more vibrant and so, so smooth. I also LOVE the feel of my skin after I have applied this moisturizer. It is expensive, I know... but so far... it's worth it!
Review by Balage1 year ago
No visible lasting results. Not any better than any other cream but much more expensive! I also think their No Return policy is not very customer friendly especially when the rest of the competition does. Will not be buying or recommending. Didn't appreciate the high pressure, aggressive sales tactics either.
Review by Zivkica Derrow1 year ago
This place gave me a sample and it opened up many skin care products and opportunities. The man who helped me was very nice and deserves 10 thumbs up.
Review by Bafford Froeder1 year ago
I recently visited the Oceane store in Core shopping mall and was very satisfied by the customer service I received by the store manager. I would highly recommend this store.