Our experience purchasing carpet from O'Briens was a total disappointment. When the carpet was installed, the installers put a big slice in the carpet. When we called O'Briens and told them the carpet had been damaged by the installers, they sent someone to "repair" the carpet. Their idea of repairing the carpet consisted of chopping up carpet fibers and mixing them with glue and then mashing the mess down onto the carpet. This resulted a hard lumpy area where it was obvious there was something seriously wrong with the carpet. In less than 3 months, the carpet started to wrinkle. When we called about the wrinkles we were told that some wrinkling was "natural" due to high humidity and that it would reduce in time. (Seriously, high humidity in Colorado?) We called another carpet installation company who came out and looked at the carpet. They said the carpet rippled because it was improperly stretched when it was installed. Dealing with O'Briens was a frustrating disappointment as this was not inexpensive carpeting. We have since replaced this carpet and we did not deal with O'Briens again.
Review by Ozozozoz Litvinciuc7 months ago
This was my second time buying carpet from O'Briens. It was great again! Thank you Brian for making it a fun experience.
Review by Tilley Volg8 months ago
Very good experience with Katie our sales consultant. Can't say enough about her going the extra mile to provide great service ! We had new vinyl and carpeting installed just before Christmas. Our vinyl installer was Eric and he was very fussy about details except that he neglected to remove some glue that ran down the inside of the heat register and smelled. Max and Pedro installed the carpeting in 2 bedrooms, living room and dining room. They were very professional except for the cleanup at the end of the job. They swept pieces of old rebond pad, staples and carpet fibers into the heat registers that we had just had cleaned out in July when we got a new furnace ! Small details do make a difference ! Positive note-they moved our heavy furniture effortlessly with some gliders.
Review by Starlla1 year ago
The entire team at O'Briens Carpet One took excellent care of me. I was immediately at ease the day I walked into their store. Katie Stoddard was my sales associate and was able to work with me to match existing wood flooring on my main floor and find a complimentary LVP for the basement (Just love it!). From purchase thru installation, everything went great and I have the beautiful flooring I wanted. They went above and beyond and I am truly grateful. I would not hesitate to recommend them to anyone I know. Thanks again!
Review by Fredericksburg Yorkshiretony1 year ago
The installers were all experienced and did a good job..I do think
thought that they could have helped a LITTLE more at the end
to help clean up and-or discussed what I could use or not
use to pick small cut pieces....
Review by Egna1 year ago
Craig the salesman was great, patient in helping us make our selection of tile and answered all our questions along the way. The installers were very professional, I would request them for our next project.
Review by Hammerstime1 year ago
Brenda was awesome to work with. My carpet looks great!
Review by Honeylet1 year ago
We recently had carpeting and tile installed in our home. Brenda was wonderful to work with and made the process very smooth and stress free.
Max and his sons Max and David installed the carpet perfectly. They were very professional and extremely easy to work with. It is always somewhat stressful to have people in your home for a number of days, but they made it very easy. The best carpet installers hands down!
Jarod laid the tile in four bathrooms and is incredibly skilled at placing the tile in the best and most interesting patterns. He made the whole process really fun and seamless. I would highly recommend him to any one.
I wouldn't hesitate to use O'Briens for any other projects we may have in the future. They truly care about their customers.
Review by Gently Quliiam1 year ago
Purchasing carpet from O’Brien’s carpet one has been a positive experience. The carpet installation was a positive experience too. For quality carpet, I would recommend O’Brien’s carpet one.
Review by Ohbree Gårdsmed1 year ago
I will be referring my friends! Customer service was great, installers worked fast and efficient and the product is great! pricing was higher than other places but we live in the boonies and O'brians were the only ones willing to come out to us for a small trip fee, and their pricing was all inclusive so there wasn't any hidden fees. it was a simple transaction and all of that made the price worth it!
Review by Najith Tuliper1 year ago
Great experience, from the start with Anna in the showroom, through the installation by Pedro.
Review by Hershika1 year ago
The company did a truly professional job. Installation was fast and clean up was thorough.
Review by Wynn1 year ago
I have worked with Nancy Denning for over 20 years! She is extremely personable and uses her wealth of flooring knowledge to make sure she meets my flooring needs with every project we have done together. I would never consider shopping anywhere else. After 20 years of excellence, even IF I found a lower price, I know the service would never even begin to come close. Nancy has created an unattainable bar for other flooring associates.
Review by MaryFerrari1 year ago
Nancy and her installer Daniel did an excellent job for me. My stairs and office carpet are perfect!
Review by Stephie Djamoos1 year ago
Great products. Good service. The installers of the laminate need to watch their mouths around the customers. She had quite a temper when something went wrong. She did a great job installing the flooring and it looks beautiful.
Review by Enger Erastatus1 year ago
Angelo was very knowledgeable and discussed options for carpets. Pedro and his helper did a fantastic job on our entire upstairs - 3BR, hall, living and dining room. They worked so hard and finished in a day. They were neat and polite, vacuumed when done. There was one 6" spot that came unstuck from the nails (probably from moving in 3 dressers right next to it. Daniel came out and fixed it in no time.
Review by ChrisUSN Khartoum1 year ago
Anna was a great sales associate. She was very patient with us and made the whole experience easier.
Review by Canton1 year ago
Very happy with whole process. Only mildly negative point was that installers were 1 1/2 hr late with no warning. They were very efficient with clearing furniture out of rooms.
Review by Walterson Wurtchzon1 year ago
EVERY THING Ws veery very nice thNKS
Review by Foxes1 year ago
Good job all around. Salesman + installers did an excellent job
Review by Kamp Derrow1 year ago
The took such care to make sure it looked good and I overheard them telling each other to do it again so it would be right. My floor looks amazing and they made it close to perfect because they cared. Love my new floor.
Review by Jaccy1 year ago
If the staff at the store were as well versed in their products and personable as the carpet installers, this would have been a much better experience. The carpet was finally installed however the carpet itself was not what was sold; it shows every step which we were told it would not, it also has constant fibers that appear and have to be picked up or vacuumed.
Review by CassOntiveros1 year ago
We loved working with O Brian’s
Katie was wonderful to work with and the workers were spot on.
We will use them again
Review by Osward Jelliffe1 year ago
I have never given a top rating before, but anything less would be an injustice. The O’Briens team replaced entry way flooring and carpeting on 2 levels of our house. Paul was the sales associate and Joey did the pre-install measurements. Both were polite, amiable, and patient with questions.
Eric installed our flooring. He described 3 different alternatives for covering the space and even laid out the planks to help us decide.
Pedro and Efren installed our carpeting. They completed the entire job in 2 days and did a thorough cleanup after removing the carpeting and again when they were finished. My wife and I are completely satisfied with the sheer quality of the install. I am particularly impressed with how well Efren did the stair work, especially how he handled the 64 spindles for our banisters. I was resigned to having a visible seam at each spindle, but could not even find the seams until Pedro pointed them out in-between the spindles. This is a harder install, but makes the seams much less noticeable. My wife was particularly impressed with how well Pedro installed the carpeting under the baseboards all the way to the walls.
My wife and I are completely satisfied with the flooring, carpeting, and install. We will be visiting O’Briens again in a few years to replace the basement carpeting.
Review by Kisra1 year ago
I have used them twice and both times they did a great job!