Appalling customer service. Takes in excess of 3 days to answer existing complaints.ignores what is written. Impossible to get someone on phone.
I had the misfortune of buying a tent from a retailer who went out of business while my product was still inn warranty. Impossible to deal with.
Review by Mduke Dercy4 months ago
I've tried all 3 of their brands (Robens, Outwell & Easy Camp) - and they are all in a really good quality.
I wouldn't hesitate to buy their products again.
Review by Rayjomor Pinns7 months ago
Great products and excellent service!
Always very helpfull with all sorts of questions.
Review by Mowen9 months ago
My next tent will also be a Outwell tent!
Review by Squizza Dahlberg3 years ago
Bought a tent from this manufacturer which turned out not to be able to keep the water out - probably due to errors in the sewing at the zipper.
Before they can process my complaint that say that I need to cut my tent to pieces and send a picture to them? Immediately some of the most absurd I've heard! (They may think I am trying to trick them by wanting two tents…?)
I proposed the following alternatives:
#1 Posting a selfie of me putting the tent in a red-cross container?
#2 Giving it to a family (who may not have the money) but would love a tent for their kids on sunny days without rain
#3 Or make Oase Outdoor take the tent back, and use this to learn and optimize their flawed design?
I got a NO to all alternatives.
Destroying stuff that works 80% is just consurism at its worst. I do not recommended this company for their product , services and values. Instead make you business with a company with a higher green profile.
Oase Outdoors ApS is rated 3.0 based on
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