Oakley Reviews

I totally agree with suggestions of reporting Oakley.co.uk to Trading Standards and will do it straight away. I didn't read the reviews here, either, and regret deeply.
I ordered an Oakley gift card (physical card) for my friend's birthday. I did it a month earlier, just to be on a safe side. After 3 weeks I realised I had never received it. Chased it by email and phone, giving them another opportunity to fulfil the order. I actually got through to them on the phone and they did respond to my emails, for which they are getting one star. However, to investigate the issue of a missing tracking number they had to contact their SPECIALIST DEPARTMENT (!), who offered me a 70 euro credit in my account as a compensation, instead of 50 pounds I paid. How is it giftable to anybody???Although it looks like a deal, here's the trick - I would have to phone them and quote a reference number to place an order, for which then there was no PayPal buyer protection or credit card protection, and the only proof of purchase would be the packing slip that comes with the goods!
On no occasion a substitute electronic card was offered. My request for a refund dragged for over a week. I was told I could not get a refund due to their terms and conditions (apparently there is no refund for gift cards, no matter delivered or not!). Eventually they stated their system could not issue refunds for gift cards.
PayPal case was opened and I received my refund this way. Oakley did not even bother to respond to the PayPal claim.

PLEASE BEWARE OF THESE CON ARTISTS

The worst online experience I have ever suffered. On the 20th May 2020 I purchased a pair of Oakley Radar ev Advancers.
These were received shortly afterwards. Upon opening them it was apparent that they had been previously worn as they were scratched and the nose piece was misshapen & the information booklets where missing. I contacted Oakley & was on hold for an hour and twenty minutes eventually speaking to Mohammed and was told that I needed to supply photographic evidence before they would accept a return. This I did immediately.

After a week and no response from Oakley, I again contacted them. This time being on hold for just over an hour and was told by George that they accepted that they were faulty and issued a RMA. These were returned via UPS and received by Oakley on the 8th June. Having heard nothing I attempted to contact them numerous times, only to find there telephone lines had been closed and they were not replying to emails.
On the 1st of July I opened a case with Paypal and shortly after I received a response from Oakley explaining that due to IT issues my refund had been delayed. That was over 6 weeks ago and I have received no contact from them since and are hoping to receive the £160.00 from Paypal.

Update 1: Just received a garish Oakley bucket hat direct from Italy as an apology, but still no refund!

Update 2: I have have received a refund through PayPal as Oakley never contacted me again after fobbing me off.

I would advise people to consider if the purchases is worth the hassle of dealing with their questionable customer service practices and excuses.

Be warned do not buy from this company. I've been bitten twice now.
They do not accept returns.
The returns page on their website does not work, it just says that the order number was not recognised. and the phone number they ask you to ring has a recording telling you that they do not answer phone calls.
The link in their terms and conditions for dispute resolution points to and invalid website (404 error).
I have now reported them to trading standards.
Covid is no excuse, if you can't manage the returns within the law don't sell the products.
FYI: the UK returns address is:
Oakley UK & Ireland, c/o UPS SCS (UK) Ltd, Parkway, Cross Point Business Park, Coventry, CV2 2SY, England
They want a returns number on the package but as pointed out they keep returns numbers secret.

As per previous reviews no response from Oakley by phone or email after 2 weeks of trying to send a return. Just an automated response today

“ Thank you for your email. Due to overwhelming volume, we are unable to answer your email in an appropriate amount of time. We welcome you to visit us at Oakley-link and view our "FAQ" section where you can find commonly asked questions and answers.”

So I’m sending them back the entire order and getting my CC provider to get a refund and let them sort it out and get another brand in future.

Same issue as everyone else. Ordered a couple of products, need to return them but I can't until I have a returns authorisation from their customer service department except, they're customer service don't respond to phone or email and the chat function is never available.
Disgraceful, I have always loved this brand but they are letting themselves down...

Unforrunately, I did not read these reviews before buying directly from Oakley. Same issues as everyone else... need to return an item and cannot get through. 4 emails sent- no reply. Numerous calls to the call centre but never been able to get through. PLEASE REPORT THIS COMPANY TO TRADING STANDARDS. They are violating the Consumer Rights Act 2015.What they are doing is illegal. I will be contacting them tomorrow. The more people that report them the more likely something will be done.

Same as everyone else, don't know if it's always like this or just during lockdown, can't get hold of anyone for return code, phone, 3 emails now, nothing, they've taken my money but disappeared off the face of the earth for returns!! Gonna have to contact my bank at some point see if they can help. I thought they were a big intl company, what's going on!!! I would say don't buy online if you think you might need to return - post note: just got the email, perhaps this review spurred them on!

I wouldn’t buy anything again from Oakley, been trying since mid April to arrange a return. U.K. customers services don’t respond to emails, phone calls, call backs, Twitter DMs and when Facebook team respond they tell you they can’t do returns. BUYERS BEWARE they’ll keep your money.

Want to give ZERO stars

Takes over an hour to get through via phone, they don't respond to emails and unlike other sports companies you have to pay for returns. I won't be using them again

I tried contact about return authorization but no one answer the phone or email. The website show only this option to return a product but no one reply.

Customer service a joke
Been trying ages to get through on phone or live chat.
No one has replied to my email regarding my RA number as I would like to return n item.

Happy with the product. Very unhappy that Oakley used UPs to deliver. I wasn't informed the product was on its way, and I have had to work really hard to actually get article. Delivery was shocking and impossible to contact UPs

I have a pair of Oakley sun glasses,the coating is coming of the lens,in my opinion this is a design fault,if it was the inge I would not complain as this would be considered wear and tear,however this is the lens and something that should protect your eyes,Oakley don't want to know,not happy with the product or this customer service team.

Received excellent service from Cedric at the Covent Garden in January this year when I bought three pairs of glasses including a pair of Oakley Latch prescription polarised sunglasses. Unfortunately the arm came off and was therefore unable to use. Went back again yesterday to the the same store met with Cedric who not only repaired them promptly and efficiently but also adjusted them so that they are even more comfortable.

The whole time with a friendly efficient manner and a smile. Will definitely be recommending him and the Covent Garden store.

Oakley -Covent Garden. Best customer service for a long time. I have had several Oakley frames. Prescription spectacles frame had been damaged by enthusiastic 5 year old! I contacted Oakley covent garden where I'd bought them as they were within the 2 year warranty.
Anton,the manager was excellent. Clear organised advice and made arrangements for immediate replacement of frames whilst I was visiting London. No quibbling!
Janet, the dispenser, seems to be a store 'fixture'! There isn't anything she doesn't know about Oakleys- every model since they launched I think. Frames sorted and lenses transferred inside 20 mins. And as a result of advice will be buying by next frames there.
If only others were so professional! Maybe 'you get what you pay for' applies. ANyway WELL DONE!

I bought a pair of Oakley Wingfold EVS prescription glasses and prescription Oakley Straightlink sunglasses from seperate companies. Love them both - have had Oakley sunglasses (non-prescript) twice before over the years. One pair was stolen, the other I still have. Finding decent wrap around prescription sunglasses is difficult as the lenses are hard to make properly, but I trust Oakley to make them well. I had a small but significant issue with the Wingfold glasses nose piece and panicked after reading reviews and Trustpilot Oakley Cust. Service reviews of 1 star, then realised that was for the US. Keeping my fingers crossed I contacted UK Cust. Service and basically found them friendly, helpful and the whole situation in the end was resolved to my satisfaction such that I would certainly continue as an Oakley customer, at least from the UK side of things.

Seriously, don't bother if you want to have any resemblance of decent customer service. Waste of time. Joke


Even sent me someone else's personal information when item returned. Nice.

Been riding motorcycles on and off road for 25yrs.
I bought a pair of very expensive motocross goggles and the coating de-laminated (I stress not scratched) - de-laminated within 3 weeks !!
This particular pair had been used on a couple of occasions for road-use only before they started to fail.
I took them back to the store in Portsmouth and the staff clearly didn't know anything about the product or the expectations of the Customer having spent a lot of money on what is marketed as a quality item. Having given up with the obvious approach, I played email ping-pong with the Oakley 'customer services dept' for a while and after jumping through hoops without any result, chucked the goggles in the bin as they were unusable.
Conclusion here is there are much better products on the market, without all the hype, that are far better value for money and who knows, you may even get some support if there's problem.
Ride Safely !

Some of the best extreme sport products on earth. Great gear. Deliver free and quick with no hassle.