I first came across o2GearShop in the middle of December 2011 when I was looking to purchase a gift for a family member. The item I had in mind was the Mountain Hardwear Powerstretch Zip-T, and o2 had it available at a cheaper price than any other I'd seen. I was able to place the order with no difficulty (and with a 15%-off coupon!), but a week later, I received an e-mail informing me that my order could not be fulfilled. I was a bit disappointed that this had happened so close to Christmas, but as the item suddenly disappeared from other sites, as well (even those that had listed it as 'back-ordered but available'), it seemed that this was a result of the supplier rather than o2.
The e-mail instructed me to contact Customer Service to let them know how I would like to proceed. I dreaded the thought of calling and potentially being on-hold for a longer time than I would have available, so I put it off until after the Holiday Season. When I finally did have the time to call, I had the pleasant surprise of being connected to a real-live-person almost immediately. And, with some typing and a few quick clicks on his end, he had issued a refund check. No "sorry, store credit only", no "you now have to pay $$ amount in shipping" (as I had also ordered a second item that, on its own, would not have qualified for free shipping), and no hassle. Thanks, o2GearShop!
Review by Mamais5 years ago
What a great and easy website to purchase gear at awesome rates! Yes I will be coming back to buy more!
Review by Aureen5 years ago
I just ordered by son a North Face off of this site and it was 50% cheaper than anywhere else on the web! I was so happy! Added this place to my favorites and will definitely be looking here first and most likely shopping here for all my outdoor needs!
Review by Luane Veio5 years ago
This is now the forth purchase I have made from them. Since finding this site I have not purchased any of my gear needs else wear. I highly recommend to any one. Saves you money and their service is top notch. By far my favorite site!!!!!
Review by Macrina5 years ago
I bought my daughter the North Face jacket she wanted. The price was unbeatable and the service was excellent. I received my order very fast and I will definitely shop here again.
Review by Areerat6 years ago
I got my boyfriend a 1 x Marmot Men's Precip Jacket with the best price I found online, it got here on time, he likes it very much, he looks great in it, light weight, he has been using it every raining day ever since, it has been raining a lot recently at albany NY, he is making very good use of it. Thanks O2gearshop!
Review by NorthPoint6 years ago
Good company, good service! I got my jacket fast and the price is great! Definitely will buy from them again.
Review by Podiatrist Pasrija6 years ago
I have purchased outdoor gear from the o2gearshop before and I will continue to do so. They offer great prices and ordering is easy. The shipping is fast and if you have to make any changes, the customer service is great.
Review by Zororai6 years ago
My granddaughter wanted a North Face jacket for Christmas,but the retail cost was to high. I found the exact jacket on O2gearshop for $50.00 less. She was thrilled with the jacket and I was thrilled with the price and service!
Review by Bohari Balapanov6 years ago
I cant believe the savings I got on my fleece jacket...I purchased the same jacket for $99.00 but after one day decided it was too much to pay so I returned it...I can't believe that the next week I found the same jacket online at O2GEARSHOP for 62.00 what a savings I bought it online and had it within 2 days way to go
Review by Wummy6 years ago
Bought my Patagonia Down Sweater from them and could not be happier. Outstanding products at killer prices and fast delivery!
Review by Jokae6 years ago
I was so happy that I found this website. The prices of North Face Denali's are much cheaper than everywhere else I have looked. So happy that I purchased my North Face hoodie from there, I wear it everyday and it is the best purchase I have made in a long time. Great prices, and fast shipping are the best combo.
Review by Sharov6 years ago
Everything I wanted in an outdoor gearshop.
Review by Bjork Maqueda6 years ago
I have order multiple times with o2gear and have had great experiences. Fast shipping, Good Deals and Good Customer Service. Will continue to buy with them for my outdoor needs.
Review by Vichu6 years ago
it was awesome price~!!
i got Arc'teryx Women's Gamma AR Jacket for mom
by 108.99$ include shipping fee~!
Review by Saajan6 years ago
I always do a ton of research before purchasing an expensive item online. For outdoor clothing and gear, I've generally always found O2gearshop to have the best prices! I've ordered from them multiple times now and am very happy with their service. My items always arrive on time, or even early!
Review by Oghogho6 years ago
O2 Gear Shop has great gear, prices, and service: Review - Patagonia Alpine Guide Pants: These pants have exceeded my expectations and I actually bought a second pair a few weeks after the purchase of the first pair. The fit and attention to detail in the construction of these pants are superb. The Hardface Polartec Power Shield stretch woven fabric, combined with the articulated knees allow for excellent freedom of movement. The fabric is extremely durable. On approaches, these pants have taken jabs from sharp-pointed, broken tree limbs and survived my falls on wet, jagged rocks with no damage. The flat aluminum buckle and integral belt are very functional. The crampon/ski edge guard reinforcement patches are well designed and tough. These pants are warm, bombproof, and of the finest quality typical of Patagonia!
Review by Cogema6 years ago
It takes a lot to get me to post a negative review however I feel like its needed. I understand its stated that there is a 5-7 day processing time but I also understand that "out of stock" merchandise should be communicated on the website, which mine was not. I was stoked on my new snowboard purchase, I even saved a few bucks, however I was immediately turned away when I was informed my credit card was charged in full yet the product needed to be ordered from the manufacturer, shipped to their facility, and then to me. C'mon, it's 2013. There's a faster, more customer intuitive action then what you have in place now. Get it to the customer as fast as you can if something like this happens! I just expect more from an online company and those expectations have not been met. I hope they turn things around.
Review by Tugrul Latrina6 years ago
"I recently ordered a Patagonia jacket that was a great deal! It was easy to buy and their email statuses were great to stay updated on my order status. Planning on using them again and again!"
Review by Umbert GodisHaggans6 years ago
Not only are there SUPER awesome deals on o2gearshop, but return policy is smooth and easy to work with and shipping is always very prompt so you can get your stuff in a few days :)
Review by ElFuegoMeCongela6 years ago
My daughter "had to have" a North Face for her birthday. Of course, the sale at the mall were out of her size. o2gearshop was the only site I found with prices comparable to the store sale prices. Boy, am I happy I took the chance on this purchase. Easy to order, got exactly what my daughter was looking for. No shipping delay either.
Review by Dantae6 years ago
O2gearshop.com offers the best combination of price, size variety, colors and brands on the web. It's always the first place I look when needing something. Recently I've bought several Patagonia fleeces, and have been able to get the colors/sizes I wanted at 10-30% less than other sites. Service and shipping are great, too. Would definitely recommend you check them out.
Review by Flutura6 years ago
Ordered new skis for my girlfriend and they arrived exactly as ordered and the price was just too good to pass up. Thanks O2 !
Review by Deedii6 years ago
Though one time I thought I never got a confirmation but it went to my spam email. Over all very satisfied with this site.