It took 3 months for my order to reach me. During that timeframe there were no follow-up emails or atleast a courtesy email why my order had not reached me. Worst customer service ever. NZSALE takapuna store also has the most appalling customer service. They just take their customers for granted.
Review by Kylen3 weeks ago
Products are good however very slow delivery up to 5 weeks sometimes and goods come not how described. Customer service not willing to rectify just refund.
Review by Nowoczesna1 month ago
Hi, I have been trying to contact your company and have sent several messages regarding my order 30035409 but nobody has replied! Can somebody please answer my queries sent to you on your NZsale app?
Review by Trupoint1 month ago
Ordered my stuff because I saw it was free delivery but when I went to pay I saw the delivery charge and I got panic and click the pay button. My card information is stored online and just clicking the button even by mistake it pays too fast that you can't go back. I tried going back buto it already paid. I just don't like the way paying is set up, at least it should go to the screen where we can verify our order. Anyway I tried amending my order straight away but the customer service came back in few days that I can't amend even though there was a amend button. They didn't even told me in the first reply that i should cancel the order. Second reply another couple of days said that I should cancel the order but it was too late my order was already despatch. I tired explaining them that why I bought the stuffs on the online to save money but because I had to pay the shipping it was better I would have bought it in the shop local. No one reply me back.
Order number 30058946
I did email you guys back on 20th September and no one has come back to me about my enquirie it is still on my contact. Thanks
Review by Shaikly1 month ago
Never buy from NZ Sale!! Purchased a duvet cover because it was well priced for good quality bedding. The expected delivery date was 3 weeks away. When it came to the 3 weeks nothing had arrived. I messaged them and they said there was a delay in getting it from the supplier. Another week passed and they used the same excuse. Another week went by and they cancelled the order and refunded my purchase! Waited 5 weeks to have my money given back to me! Meanwhile, they were holding on to my money, in their bank, earning interest! How many others do they do that to? Unbelievably horrible experience.
Review by AuKtagon Abbatemarco1 month ago
Worst experience ever. Tried contacting them through the contacts tab. Multiple messages sent and no reponse. Wasted bloody $200. If only i had known how hopeless their service is. Been worried sick where my items are. Would really appreciate if someone can acknowledge my messages regarding my order 30047114. Am sure as hell i put my current addess while putting the order through but it shows my old address.
Review by Ndubi1 month ago
BOOTS ARRIVED AFTER 1 MONTH SENT ME WRONG SIZE WAY TOO SMALL, SO DISAPPOINTED WILL NEVER BUY FROM NZ SALE AGAIN BUYER BEWARE
Review by SebV Ugidos1 month ago
Worst experience, I ordered a pair of glasses and Kate spade bag paid over $400 and did not received the goods. Have messaged the team but they have stop responding to my messages.no tracking details. Please refund my money or send me a replacement. My order numbers are 29953046 and 29921903.
I have been told this several times that my order was dispatched, why don’t you contact supplier and ask to track the order and if it lost in transit please refund my money. Why did you stop responding to my message in your app. The contact that you have provided online is disconnected.
Review by AnzyVee Olszta1 month ago
Been buying lots of cosmetic items from NZSALE recently and so far I am very happy with the service. Delivery takes about 2 weeks, which is acceptable for me because it is free shipping anyway. Items are well-packaged. There were also a couple of times I cancelled an order (change of mind) and got the refund back to my bank account after 3 days.
Review by Hitin Fliege1 month ago
BOOTS ARRIVED AFTER 1 MONTH SENT ME WRONG SIZE WAY TOO SMALL, SO DISAPPOINTED WILL NEVER BUY FROM NZ SALE AGAIN BUYER BEWARE i tried return but it says i have no account with you mmmmmmmmm
Review by Satinderpal1 month ago
It’s just another place selling cheap clothing and items made by a poor community who probably make 7c per day. You would think they are genuine items from shops around NZ that have been handed over for sale. They aren’t. They are just another WISH or China store who charge more with the same wait time. Sizing is also bad.
Review by Mcruthie1 month ago
Do not buy from this place. They sent me 2 items both were not as described or pictured. A pair of green pants that were photographed as grey (no description). A piece of knitwear that was not the same colour as pictured plus it had a hole in it with a 30cm loop of thread hanging off the arms. I sent it back well over a month ago. Still no refund.
Review by FireWolf1 month ago
I've had my orders canceled twice bow, now explanation, just canceled, yes they still advertise the same product on ozsale...
I emailed them twice no reply.. had ordered a pair of shoes for my grandsons birthday, but they were canceled TWICE.. no refund for the 2nd pair..
Other wise I've had no other problems... let your customers know why they are canceled!
Review by Alistiar1 month ago
Literally the worst company I have ever dealt with!
Don't give these cowboys your money.
Review by Vishram Kireilis2 months ago
Excellent quality product I love it, good job guys 👌👌 , but your delivery service is really slow.
Review by Heliu2 months ago
NZ SALE NZ I had a problem with scarves that were meant to be cashmere and 2 arrived without any markings but the third came with clearly "made in china polyester". When I complained I had to jump through many hoops and then they did not keep their word and only refunded one scarf. They were expensive too! I only look for quality items and the only advantage is that there is no GST. Rest of the site is left over stuff from Europe. Very poor service. I think the site has been taken over as it is even worse than it was. In the beginning they didn't tell me that they did not give refunds only vouchers. and they ran out. Hello MY MONEY AND THEY KEPT IT.
Review by Hernani2 months ago
Generally I do enjoy shopping on NZsale. There have been a couple of times I had not received my items but in saying that the customer service team have been very helpful in answering my questions and trying to sort out the problem
overall happy customer
Review by Dragutinovic2 months ago
Delivery varies, a few years ago when I first purchased it would arrive within 2weeks, now I expect anywhere from 4-6weeks. Customer service is very slow to respond. I have spent thousands of dollars with NZ sale. Cheapest prices with usually the best quality. Have had one or 2 disappointing purchases.shipping is free Most of the time now, I love that. Last purchase $300 would be at least $5-600 in the store. Would have given you 5 stars a few years ago. 3 stars is to low.
Review by Manuc2 months ago
I love NZSALE, this is definitely my favourite online shopping website. I have been able to buy both luxury and everyday items at very affordable prices. The quality of goods is excellent and I can often see the same item in retail shops or their websites at a much higher cost. NZSALE keep you up to date with each stage of your purchase and you can track the delivery progress when your package is sent out. Yes, the occasional order can be cancelled because of stock issues but this is the fault of the supplier. I can live with the occasional disappointment in return for the great deals offered by NZSALE.
Review by Wedney Rohshan2 months ago
Customer service is appalling. I have been waiting for an item for 2 months, on tracking the item it sat at the courier depot for well over 2 weeks. First I was told I would receive a refund, then on inquiring about not receiving the refund they said they would do a track and trace with the courier and this would take 5 days, so I did the track and trace only to find the order had gone back to the warehouse of NZsale. On advising customer service of this, I was then told the order would take another 5 days before I would receive. I am still waiting on the order. Today after sending a message to NZsale contact, the reply was thank you for your message.....what a joke.
Review by Masumi2 months ago
Even existing customers receive NO LOYALTY from the Aussie Mysale Group! No more ...
I am just getting the runaround on 2x orders that have had items either missing, non-delivered or not as described / fit for purpose.
In NZ it is illegal to take someones money for products or services without providing said product or service. Generic responses as there is zero intention of refunding.
Have lodged with Commerce Commission and Companies office as they will also hold your credit info like PayPal passwords!
It's blatant theft.
They were fined in 2018 for selling unsafe goods and the Jacksons clearly has no scruples as Directors.
I've invoiced them non-received items with due date.
Even still, chances are I'll be chatting to one of my barristers soon so will see what they think of this clear breach in NZ law!
Not interested in anymore autoresponders - just a refund and justice for those being scammed by this ill managed company.
Review by Bazid2 months ago
Nothing negative to say after numerous trades. Like that delivery time is clearly stated before buying.
Review by Loruama2 months ago
Excellent quality products 😊👏👌
Review by Marjoke2 months ago
I am really unhappy with both my purchases. Kids jacket I order for 4 year kid but size I receive won't even fit 2 year kid. And the bag I ordered really small size. But when I ordered it looks quite big size on your app. I am really very unhappy. I Never expected such experience from NZ sale that's why I chose NZ sale for online shopping. But now I don't think so will do any purchase. I really need solution for this.
Review by Mairia2 months ago
Coming up as $8 shipping in checkout when it got a free shipping icon. Absolutely ridiculous