this review is for Malaysian branch of Element14. I had my account linked to a Student Advantage Account. For the entire week my order didn't go through and finally I noticed that my account has been completely merged with my trade account, without my consent of course.
I can't find my prior invoices at all and most importantly all orders are put on hold since that Student account only works with online transfer and I no longer have that option upon checking out.
Contacted support regarding this, they only reply emails regarding cancelling orders (fine by me, the orders didn't make it anyway). Any email regarding to unlink the Student account so I can use back my original account were ignored. Tried to set up a new account, which works fine, but after placing my order using the same address on my other account, that account becomes the student account too! I suddenly can see discounted price on this new account so in some way that account manages to link itself to other account.
I'm tired dealing with this stupid web bug. Most likely this issue will never be solved at all. Haven't checked other countries version of Element14 but hopefully this issue didn't reached them.
Review by FrancisMcL Marco11 months ago
Didnt follow up on my order for a week until I called them. Nobody was even looking at the orders!. And then they told me that the only sell B2B. Which is weird because they are listed at EDX which isnt a B2B place. They promised to refund my money but they havent done so for a month. No one is responding to my mails.
THis review was meant for in.element14.com but somehow it went to nz.element14.com. Dont know how that happened. Anyway I am still trying to get in touch with the India office, even the helpline doesnt seem to work. So if you can intimate them and get back to me, my email address is ddyaar at gmail dot com and my order number is 18710855.
Review by Mshel Doofershminkle2 years ago
I am very happy with service of Element14 but as a customer we also consider price and lead time. It is better if we can always have 1 day lead time delivery :)
Review by Heros Betlem2 years ago
there is a large range of stock which means I almost always find the item I am looking for, in most cases it is delivered the next day and it is very easy to get a copy of an invoice if necessary.
Review by Onawa Dingaan2 years ago
I'm impressed with the wide range of products and particularly impressed with the speed of delivery, especially since it is usually dispatched from Australia. An additional bonus is free delivery on orders over a minimum value.
Review by Bafford2 years ago
Review by Baldev Deltorp2 years ago
Quick delivery and great communication if stock is not available
Review by StephanieandBryan Sawasdee2 years ago
no problems as allways,excellent service.
Review by Jamya2 years ago
All of my transactions have been completed accurately and delivered on or before the projected date. Thanks.
Review by Sukaiya Jourtan2 years ago
information on product datasheet wasn't correct but otherwise good
Review by Ebai2 years ago
Great range of product, great price
Review by Shraban2 years ago
Everything was spot on. I online chatted with a customer service and even though he did not have an immediate answer for me, he came back the next day with part code etc. And buying was as easy as a few clicks away!
Review by Daterry2 years ago
Good range, good customer service, only issue is freight charges to NZ
Review by Eydís Coopertive2 years ago
We used element14 as they stocked some hard to find parts, we had a breakdown and needed these parts next day. We placed our order in the afternoon and was surprised to them being delivered early next morning.
Good service and product range, will use in future.
Review by Hailstorm2 years ago
Every part that we need (we almost never need to look elsewhere) and they ship super fast.. never need to call to chase anything up and orders are always correct. Simple.. fast.. and comprehensive.
Review by Blinds2 years ago
Items turned up quickly and in good condition, only downside is that it's sometimes hard to find products on the website unless you know exactly what you're looking for.
Review by Pinkpuff Achrafi2 years ago
This supplier has a great on-line cataloge. Ordering is easy and I cannot recall any serious problem with supply. On the single instance I can recall where an incorrect item was dispatched a single phone call had the issue rectified.
Review by Amerio2 years ago
Good service and competitive pricing with a large range of stocked items.
Purchasing a lot items from one source saves time.
There service has had some minor bumps along the way but generally they have been sorted out with the help of our rep.
Review by Ocadolover2 years ago
OK generally account managers hard to get
Review by Aelle2 years ago
Good service and good range, deliver could be faster
Review by Celmari2 years ago
Other than a few logistical hiccups (which were resolved in a satisfactory manner) Element14 has done everything that I expected of them.
Review by Walaa Mohamed2 years ago
Good prices, good selections and speedy shipping
Review by JerryMouse2 years ago
Straightforward processing but post-order delivery estimates deviated substantially from those stated prior to order. Resulted in multiple deliveries over 2 weeks. A problem if you have to arrange to be on-site to receive deliveries.
Review by Shadace Punna2 years ago
1) The item was shown in stock for next day delivery but when i placed the order it didn't show up. When I called I found out it was ex UK.
2) I never actually received the part, I received a package that was for another company in Taranaki.
3) After two phone calls to find out what is happening, I was promised a refund the second time within 24 hours.
4) After not receiving the refund, I called again and was told that it would now be March until my refund is processed.
Review by Rachele2 years ago
Great service but hard to send credits back, great website