Beware. Alonso is polite, responds promptly and explains everything to ones satisfaction. BUT that's just until you've paid for the job in full. After that it's calls not answered and not returned. A job that wasn't fully carried out but 'seemed' like it had done so I paid. It was done in the summer so problems were not fully apparent.
It was a boiler supply and fit as well as a chemical flush to sort out complains of some radiators not fully heating up. Those complains are still there and my tenants suffer and have to keep heating on for longer than necessary.
The engineer Alonso sent was qualified and did a neat job installing the boiler and the pipework so I've giving 2 stars but without chemical flush it's a job incomplete. He arrived before time and was already done by the time I reached the job site early in the day so I was surprised he'd already finished. I did question if the chemical flush was carried out but he said it was done. Gas safety was supposed to have been carried out but he hadn't so when I reminded him it took him all of 10 seconds to check the cooker and say all done, he'll send the certificate once he reaches his office. I'm not sure if that was sufficient or if engineers need tools to check and take readings to make safety certain but that's all he did and said everyone did the same.
I've given Alonso 9 months but after all the chasing, still no gas safety certificate. I suspect that the boiler hasn't been registered with the manufacture so it probably has the standard 2 years or so warranty - 7 years was promised(which has to be registered by the qualified installer I understand) and warranty certificate was supposed to have been sent. Don't know how to verify this though.
Final invoice and proof of work completion was also promised but not delivered. In case of landlord license checks, I just have a quote he sent to prove that the work was carried out and gas safety which is a compulsory requirement is still missing!
I'm hoping Alonso reads this and gets back to me with all the documents and agrees to carry out a proper chemical flush.
Avoid him if you have other options. I used him not because he was recommended by anyone but because my tenants were without hot water and Alonso was available next day after a brief google search and at the time there was no bad feedback on him that I could find.
Review by Alpa10 months ago
DO NOT USE. Booked them to fit an electric boiler in a rental flat. Turned out that it was NOT installed correctly, they had used very cheap and thin electric cables which resulted in the boiler nearly catching on fire.
Alonso was not interested and put the blame on SOS Electricals who he employed to do the wiring.
If I could post the pictures of the burn out, I would.
Please be careful with this company if choose to use them as they press you to write a 5* review once the job is done.
He even changed is Gas safe number as so many people are after him!
Review by LouiseandRobert Endicott11 months ago
DO NOT DO BUY FROM NUVO PLUMBLING
They emailed me a quote for £2000 to install my boiler then charged me £2600!! They still have not refunded me my £600 and they erase most of the bad reviews of their company.
Review by ZBartle1 year ago
I booked them last year for my boiler annual service and I was very happy with their service.The booking was very easy via their website and the engineer polite and thorough.
I wanted to book for an engineer again this year but the website has changed and online booking is not possible. Yesterday i sent an email asking if they still provide the annual boiler service as it is not stated on their website. Also i called them this morning and i was told that someone will call me shortly. I have not heard anything so i tried to call a couple of times but there was no answer.
It should not be so difficult to book an engineer when there is so much competition around
Review by Jacquela Jankulak1 year ago
Boiler and radiators installed, very friendly and efficient fitters and Alonso and Pablo went the extra mile to clear up some issues which all got sorted out. I would highly recommend Nuvo and their team as customer satisfaction is very important to them. Thanks again Alonso for your extra after care service.
Review by Cosaundra McGarvet1 year ago
After carrying out a diagnostic, the next morning engineers from the Nuvo team arrived at my property bright and early to carry out the necessary work.
They managed to complete a boiler change to a very high standard and had my heating and hot water steaming hot by the end of the day!
Very professional team who go the further mile, highly recommended.
Thank you Nuvo Plumbing & Heating.
Review by MummySmith1 year ago
Full of empty promises and bribes, avoid!
Review by Wonjae1 year ago
Great company, very reliable and trustworthy. They have helped me out on a couple of occasions and have been top class. Would recommend.
Review by Fadia1 year ago
Reliable, efficient and fairly priced.
Review by Merencia1 year ago
My name is Marvin Kramer & I am a Landlord. Over a small period of time, I have built a rapport with Nuvo Plumbing. I have to give a huge thank you to Alonzo for making the magic happen . I hope that this relationship blossoms over time, and I would definitely recommend this company to anyone
Review by Fluentcourt1 year ago
I had a great experience with these guys. From start to finish they helped me through what was a stressful boiler replacement process. They were gracious in negotiations and matched other prices. The technician (Pablo) that attended my house was professional and respectful all the way through. Definite five star experience
Review by Falipae Ghotmi1 year ago
These guys are amazing! Tina and Alonso were very patient and gave very sound advice every step of the way. There were a bit of a hiccups as one engineer disagreed with another engineer's approach, but it was all resolved rather quickly, I expected them to take the easy way out, but I was pleasantly surprised, they would rather take the time and finish the job as best as they can. Pablo, the engineer who has well over 20 years of experience is excellent, he really took his time to assess what is needed, and what's best for the customer in the long run. His assistant Jay is also amazing, the two of them are so polite and courteous. I'm so used to being let down by tradesman, but Nuvo has exceeded my expectation.
Review by Mnta1 year ago
Alonso deserves an award for his customer service. He understands what it means to put the customer first. Installing boilers is never an easy task and sometimes complications happen, and in my situation he dealt with it gracefully. The new boiler works fine, and I recommend anyone that needs a boiler installed to go through Nuvo. They will stick with you until its all sorted out.
Review by Ghoston1 year ago
Good company quoted me a price and carried out all works quickly and tidy as stated from the beginning of the contract. I had no issues was given advice and was able to call the office and get feedback. I would and have recommended this company to family and friends.
Review by Sadlers1 year ago
Extremely helpful over the weekend and had engineer out first thing Monday morning
Fast repair and happy with the work and price quoted was as charged
Review by BHall1 year ago
All very good kept informed when the fitters would be on site.
We had a small problem the following day sent an email and within hours they made contact with us to let us know when the fitter would be back and deal with the problem .
Review by Force1 year ago
Very professional, on time and clean. Very supportive and always available to answer questions. I sincerely recommend them!!
Review by Nemeet Sevinç1 year ago
Have tryed other companies but these guys are the best yet ! And I've owned property for over twenty years ! Highly recommended them ! Ray holder ,
Review by Segun Checa1 year ago
Professional and efficient service, boiler installation - would definitely use again and would highly recommend.
Review by RdM1 year ago
Very professional excellent communication very reasonable great service would highly recommend.
Review by SimonC1 year ago
Professional, prompt and courteous at all times.
The team was excellent from the start when discussing my order with Alonso, the installation team and the closeout process with Nina registering the new boiler and issuing the all important Gas Safe certificate and warranty documents - first class service with a competitive price too!
And our house is warm again!!
Review by Sudani1 year ago
Very good company. Communication excellent, invoicing prompt. Engineers on time, well mannered and left the area clean. Very good price for good quality boiler.
Review by Dx1 year ago
Nuvo Plumbing & Heating provided an excellent service. Alonzo responded very quickly to my initial enquiry and had everything booked in by the end of the day. The two engineers who fitted my new boiler arrived on time and were friendly, efficient and professional throughout. The admin team and engineers responded flexibly when the job was extended on the day. I am very satisfied with this job and would highly recommend Nuvo.
Review by RJKa1 year ago
Great Customer Service (Tina) from start to finish and great workmanship from Pablo and his team.
Review by Abbigail1 year ago
Nuvo is one of the best company I have worked with in terms of quality of service, flexibility and cost effectiveness. They not only fitted new boiler at my house but I regularly use them for my other rental properties too and they have been first class. I recommend Nuvo to anyone.