Seems to be in the business of baiting and switching. Advertising one price and then trying to subtly let you know that the price has changed whilst you're in the process of booking it, hoping you won't notice.
Review by Jayelle2 months ago
Pretty much running a bait and switch scam. Not reliable for planning trips as they can hike prices at any point and cancel your booking if you don't pay additional costs.
We paid for a 3-night stay in a hotel, received notification that we will receive a hotel voucher in the email within 10 minutes. We proceeded to book rest of our trip including airplane tickets, only to get email from Nustay hours later that the rate we booked was "snatched" just before we booked and that we either need to pay more for the hotel or book different hotel ("in the unfortunate case that you wouldn't be interested in proceeding with the extra payment for the original hotel").
Customer service never bothered to really resolve this issue, even after we explained that booking at higher cost would put us significantly over budget for our trip.
Even a day after we were notified that our rate cannot be honored since it was "sold out" the same price remains displayed on their website. We even pointed out this to their customer support but no action was taken to prevent similar experiences.
In another case they advertise one price but when you proceed to book they hike the price because "it was just updated" but when you reload the page the old price is still advertised, so again bait and switch.
Review by Dierick Elfenbein5 months ago
Overall Good experience
Review by Peak1 year ago
It's easy. It's VERY good prices for hotels. I'm happy.
Review by KinqReaperZ Amaraweera1 year ago
Fast and easy.
Easy and simple website.
Review by Margery1 year ago
Again impeccable and fast booking and much lower than alternative search.
Review by Femlala Mbaka1 year ago
Great customer service & best price for my holidays!
I am very pleased with the operators (when I was in need for help) and their offers. They had the best price for the hotel I wanted.
It was the first time I used Nustay and I will you them again for sure!
Review by Adokiye1 year ago
veryy veryy veryyy goooooooodddsssss
Review by Arabelle Sugich1 year ago
We stayed at Hotel Gansevoort in Manhattan, smoothly service on the top of that we also saved 45% on the price. Our best recommendations to Nustay.com
Review by Tise1 year ago
I stayed here for 4 days recently after booking the hotel through Nustay. Wonderful central hotel, great price, brill food, a really top class service from Nustay and a very smooth check-in procedure. Will be using the company again. Both hotel and Nustay highly recommended
Nustay is rated 4.0 based on
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