Not a trustful company!!! The delivery date was set for 2-3 weeks, and it turned out that the items were delivered three months later. They tried to even fool us by saying that all the pieces were already delivered when they only delivered 2 out of the 4. After many calls and emails going around the delivery team didn’t even manage to deliver the items during the time frame which was agreed upon. So please don’t waste your time and energy with this company.
Review by Chumnanpong5 months ago
Fantastic personal service via email (by Tanya) to accommodate international shipping, which was very fast too. And great selection of products!
Review by Suzpect Doenau8 months ago
Terrible customer service, read reviews before ordering as I’d not heard of the company and decided to go against my better judgement and order 4 chairs. They accepted payment and confirmed the sale which is legally as defined in their terms and conditions a ‘ legally binding contract’ only for them to 24hrs later cancel my order??? Now nobody will reply to my emails and tell me why my items are not being delivered! AVOID
Review by Mariela1 year ago
I have placed my order on nunido on November 24th, 2017. They said on their website that it will take around 2 weeks.
While communicating with them, they delayed my order multiple times, first saying that it WILL for sure arrive BEFORE Christmas and then saying it will arrive BEFORE the new year. They always claimed that they had it shipped already even though it was still in the warehouse. Now they said it has been shipped again and it should be here latest on Monday, but no shipping confirmation again and I need them by Monday.
EDIT: They said they would not arrive by Monday and they lied to me again, taking my business elsewhere
They offered me a small compensation, but that’s nothing in regard to what I’ve paid, it’s even less than 7% of the price I’ve paid for. I expected at least around 15-20%, because I was very communicative, nice etc.
If you have the option to order somewhere else, I definitely would!
Review by Shorooq1 year ago
Ordered a garden chairs&table at the end of May. I received immediate order confirmation. I paid Prekasso through a bank transfer. I didn't receive the goods during the 3-4 weeks promised delivery time; didn't receive any warning nor explanation for the delay. Finally spoke to Carlos, he is very good a this job! The delay was caused by the supplier's delay. Finally received the goods, in very good condition, as ordered, but 3 weeks late. Minus for the lack of automated delivery status notifications!
Review by Bialobos1 year ago
The prices are very competitive and the people are helpful. But it has taken them eight days to dispatch my order, and they have been unable to give me any indication of how long shipping will take - so don't order from here if you're in any rush!
Review by Chanters Diddams1 year ago
Quick delivery, good product for the price.
Review by Selah Laurene1 year ago
DO NOT ORDER FROM THEM. They are so disorganised with their deliveries, I’m still waiting after 7 weeks for part of my order after receiving 3 separate boxes spread out from 4-6 weeks after my order. Their customer service while they try and be helpful is unable to help at all and i have had to constantly chase for updates and tracking details. I wish I read the reviews before ordering from them as this seems to be a consistent theme!
Review by Prisila Leontina1 year ago
Had a very bad experience with nunido. First they had withdrawn the money before they sent anything. I had to call them myself to ask where my delivery was to find out that they were waiting Muuto to deliver my shelf system because it turned out that it wasn't in stock as it said on the homepage when i bought it. But they sent no information about that. Finally i got my shelves and thought everything was fine, until my girlfriend came with her shelves from the same system and we found out that nunido had delivered everything in a light grey tone, when it was supposed to be white. But to see the difference without the shelves in white next to it is very difficult. Unfortunately me and my girlfriend moved together more than two weeks after the delivery so nunido said our right for reklamation was expired. That's probably correct, but when you order something in white, and it looks white until you see something next to it that is actually white, you have no chance to see that nunido made a mistake in the shipment. And when you call them they just say that it isn't their fault. They did offer a "discount" on less than 3% so i told them to keep that - don't want anything from them anymore.
Review by Padukan1 year ago
UPDATE - after my review and additional email to nunido I got a honest and apologetic email and my cancellation was dealt with almost immediately. Credit where credit is due, i think this was the fastest refund I had from an online retailer.
While I still feel strongly about the points I raised and I think things could have gone smoother to start out with, I appreciate that nunido have taken my complaint seriously.
This is why I have upgraded the star count and I may even order with them in the future.
I read the reviews, yet thought I give them a shot. Price and delivery time promised at around 2 weeks. Wasn't in a rush, but 9 weeks after I ordered 2 Anglepoise 1227 mini wall lamps (order placed on the 17th December 2017), still no delivery. I paid the full amount when I ordered.
After about a month I got in touch with them to check up. From a good retailer I would usually expect they keep their valued customer up to date, especially if there is a delay but let's not get hung up on that, there is more to come.
In their first response they stated that there was a production shortage. In the next email a week or two later, good news, they said they would have stock ready to deliver in about a week, production shortage resolved, hooray. However, after a week and a half nothing had happened, so I got in touch again. They now say my lamps are not being produced at the moment and I would have to wait until the end of March. Strangely, on their website the lamp is still shown with a delivery time of about two weeks. I have pointed this out to them twice in the process of our communication but no change on the website. Clearly they are knowingly misleading customers. How can you trust them?
I have now cancelled my order. Waiting to get my money back.
One word on their customer service, they are friendly but since my order got complicated slow to respond to written (e-mail) communication. I generally prefer e-mail, as everything is recorded.
All in all, a time consuming and frustrating experience. As a customer I expect correct information and I do not want to be lead on for two months.
My advise is, don't shop with them. Let all the bad reviews about delivery times, non delivery and incorrect information be a warning. If you are lucky and your items are in stock, maybe you'll have a good experience but to be honest, there are plenty of other shops that have much better reviews, why pick nunido?
Review by Justreal Orlin2 years ago
Delivery time was very long, more then 6 weeks. Price and Service are pretty good.
Review by Ysis2 years ago
Extremely bad to not excisting service which makes this onlineshop not trustworthy for me. I can definetely not receommend shopping at nunido.
Review by Vertti3 years ago
I ordered a sofa and had an excellent experience with Nunido. The business (and I assume the manufacture as well) is handled in Germany and this meant that I could not test drive my sofa beforehand in the UK - something of a concern to me because the sofa was a relatively expensive one to buy without seeing it first-hand. However the Nunido team was very responsive and quick to answer any queries. They are also very nice and they are charming as well.
The sofa is absolutely lovely and all that I expected.
An excellent service overall and I would recommend this company to anyone.
Review by Georgeene4 years ago
It is a pleasure to find a company that takes customer service seriously.
Review by Rishe Trumble4 years ago
Quick dispatch and good communication.
nunido. is rated 3.0 based on
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