We have been using NueMd since September 2016, and have been very satisfied with all of the services they provide for us. The billing/claims module especially is very user friendly and extremely fast and efficient. Would most certainly recommend this software
Review by Maddon Harreither1 year ago
I am in the early stages of using NueMD. So far, training with the software and communication is A+.
Review by BenedictJ1 year ago
I've been in the medical billing field for a while now. For the first time i am using NueMds and so far is the easiest billing software that i have used. The one on one training was great and they made sure i new everything before "letting me go" to do it my self. It is easy and user friendly. I recommended to anyone.
Review by Audren1 year ago
The program is slow. Having to scan in EOBs is a pain. They were supposed to set up EFT and told me what for to get from bank. They said either bank letter voided check or something on my letyer head. Gave my letterhead form not correct. Went into back waited forever uploaded form and they said not coreect bc it was direct deposit form. I told banker what I needed and they gave exactly that with maybe the wrong name on top of form? Phone number on patient statements was wrong and when I emailed a few times to figure out that as well as queations to seeing patient statements I didnt get a response. When I was ready to cancel I emailed the woman who set me up. She trnasfered me to management. He wrote me but then never reponded. Apparently he was out of office and no one repaonded. I reached out to Nakiah and she triex to help me get in contacr with someone. Almost 2 weeks later I get a call asking if they can get me to stay. I say no. She says management will review my contract and see if they can back date cancellation start date... Which I requeated on Nov 16. Well I find out a week later, by calling in and waiting 30 minutes that cancellation date will be Dec 31st and last bill in Jan. Why am Inoaying for an extra 2 weeks? I dont know because I didnt get a reponse to my email and I feel this is a way to squueze out more money.
Review by Samukelisiwe1 year ago
If we require any help and dial the customer support. it takes more than half an hour to answer the call. You guys need to add some staff, So we get the information timely.
Review by Ractis2 years ago
Overall I have had a great experience with NueMD. The system is easy to learn and understand. I use NeuMD for billing and payroll, if you have any problems with anything customer service is right there at your finger tips.. the training videos are wonderful as well
Review by MrWorldWide2 years ago
NueMD is a great program, whether you are just starting your business or have to convert from a different program. Self training is available ( we set ourselves up in less than a day) or you can schedule time with the trainers. Online support is available and always helpful
Review by Thushiyanthan Datwani2 years ago
So far this is the best billing software that I have used. I was using Lytec prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations with out confusion!Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also I LOVE that it is web based that way you can access it anywhere with internet. That makes a big difference with multiple locations.
Review by Eromosele2 years ago
Overall I have had a great experience with NueMD. The system is easy to learn and understand. I have used other systems in the past for documentation, but prefer the ease of NueMD. I have had an issue with a glitch in the system, but customer service was willing to work with me to figure out what happened and to resolve the issue. I would recommend NueMD to anyone who asks.
Review by Robert Porter2 years ago
There are numerous problems from the beginning till the end! They are very expensive and software is designed per provider instead of group practice! Meaning, if you have 8 providers in your clinic you will be charged over 8k during the enrollment. The software doesn't work properly for all types of providers so you won't get paid properly on time as they promised! The workers are very clueless of what they do and therefore they cannot be honest upfront. Once you are done signing the contact then the problem begins.
Review by Bafford3 years ago
With the personal and hand's on training we received in the format design of individualized templates and in the implementation phase of the program for our clinicians and staff, we've been pleased every step of the way. We were able to customize our information into useable templates and make changes and adaptations after test-driving the product. The service has been responsive and attentive.
Review by Bafford3 years ago
My office has used NueMD for approximately 8 years and will never change. We have have not had any negative issues and the ease of navigating the product is so simple. We would highly recommend this product to any physicians office looking for new software.
Review by Keloku3 years ago
I have been using NueMD to bill for PA's working in a nursing home setting since March, 2016. I have found the product to be easy to use, and the trainers are so helpful. The support team is always quick to answer my questions and I have enjoyed learning this new product. It has had its moments, but for the most part, I would recommend it to anyone who bills remotely. It is a great tool, because it is cloud based - so you can work from your office, at home or even while on vacation! I use it in conjunction with Practice Fusion, as this is the product the PA's use to document the patient's treatment and superbill information
Review by Cleanthe3 years ago
NueMD provides a streamlined billing process for medical offices. It has simplified our billing and reduced the amount of time I spend on billing. It is very solid and I have never had it crash on me. We love the vast range of available reports as well.
Highly recommend this software.
Review by Ishrie Ibanescu3 years ago
Review by EnigmaPt3 years ago
I love Numed. Better than any of the other medical billing softwares I have used. Great display and the customer support is excellent
Review by Chivs3 years ago
One the bet EHR
Review by BrianReynolds3 years ago
I am a Physical Therapist and use NueMD a lot to look up codes for ICD10 with conversion from ICD9. It helps decrease looking up in code books.
Review by Pollyc Meliakina3 years ago
I really appreciate being able to quickly look up codes in a variety of ways. It is a great tool and helps me every day. I recommend it often to my peers.
Review by WaterDr3 years ago
Useful, well designed
Review by ShonaJona Grashof3 years ago
The ICD10 look up is the most efficient, informative and user friendly site that I have found. The options that you have for lookup, finding helpful information AND the knowledge base available are superb!
Review by Pannita3 years ago
Review by Andres Moreno3 years ago
From a general business alliance perspective, NueMD scores 3 stars as described by ratings on this site. I have been with NueMD for over 14 years and as a thought leader and expert, I train others on best practice based processes. As a user of NueMD for small medical practices, their functionality is not best practice though they are better than a majority of the software packages out there. Those that design the software"s functionality have very little to no "in the trenches" medical practice working knowledge. Some I understand have been 3rd party billers. The look and feel of the modules pretty good.
For years I have approached them with best practice based functionality ideas and to establish user groups. Both have fallen on deaf ears. The program is expensive and add-ons are extra; though there are other programs that are more expensive and others not even worth looking at.
Due to inadequate planning and design, upgrades are often painful and throw detailed interfaces into lala land requiring hours of resources to correct.
At the beginning, the chief architects and/or front men, were very interested in developing great software. They were very interested in learning from the users. However, most of these people have moved on. And, throughout the years this level of drive or enthusiasm has dwindled to mere maintenance. The user guides are complex and poorly written; I have given up trying to read and make sense of them.
Compared to other packages NueMD is above average. There is not a great program out there; but there could be.
Review by Majj3 years ago
Use the site on a near-daily basis, terrific ......
Review by Kson3 years ago
I am very happy with this software program. We have had a few glitches along the way but the issues have been resolved.