Wendy was extraordinarily helpful helping me with a very difficult task. I wish all people at the companies I deal with were as pleasant and caring as her.
Review by Surfaraz2 months ago
Cathy was very patient, and courteous in answering all of Stephen and my (Edith) questions and explaining the items that we didn't quite understand.
Cathy was willing to order illustrations, which we should receive within 10 days, for our review, of our 2 policies and gives us information that will give us a better view of our options, so that we can make the right choice for us, in what we choose to do with the 2 policies.
We are looking forward to being able to make our choice within the 2 week period we will be in the Albany, NY area.
In all the years we have had the 2 policies, we have never been able to get this type of helpful service for our Phoenix Life Insurance Policies.
Review by Wica2 months ago
Cathy did a fantastic job taking care of me. Thanks so much.
Review by Joek2 months ago
Ben did a great job answering my questions.
Review by Willijudy2 months ago
It was a pleasure dealing with Laurie. Thank you!
Review by Sanyo2 months ago
Cathy was pleasant, knowledgeable and helpful.
Review by Llewlyn2 months ago
Wendy was awesome! Fast and helpful. Thank you.
Review by WVgal2 months ago
I found Cathy to be very helpful and quickly addressed my questions and delivered the forms I requested before the call was concluded, great job.
Review by JnF2 months ago
quick and courteous response.
Review by Nisvara2 months ago
Sheila promptly answered all my questions concerning a problem filling out a form.
Review by Gurkamaljit2 months ago
Wendy Wiggin is always very helpfull
Review by Laurenzzzzz2 months ago
Thank you, Wendy, for excellent service.
Review by Yikai2 months ago
The rep was very patient & explained the various options available.
Review by Briace2 months ago
Jaylon S. was very clear in explaining my options with my policy!
Review by Annadiane2 months ago
Cathy was knowledgeable and very helpful.
Review by Asbeire3 months ago
Wendy was very helpful and provided immediate response to my request. Thank you!
Review by Bafford3 months ago
every time I have called I have been given the very best customer service
Review by Windsors3 months ago
Answered all my questions
Review by Navrang Selvaraja3 months ago
Kristina Smith provided professional PROMPT and the best service I have received in a long time. If I could rate her a 10 I would.
Arrangement of this retirement account and recent arrangements for lifetime annual benefits is new to us and I am so glad we became involved with such an awesome company.
Review by Aymisey3 months ago
Service Representative Laurie is awesome!
Review by Msrion Huggans3 months ago
Robin provided me with exceptional customer service in my call today. She was able to factually answer all of my questions and to help me decide what my future death benefits will be.
Review by Macypops Anguita3 months ago
I spoke with Vicky in client services regarding a client who called at 7 AM to tell me that she needed a partial distribution from her IRA and needed it as soon as possible. Like 48 hours soon as possible. I explained to Vicky my predicament and she walked me through exactly what was needed to get this transaction completed in the shortest amount of time. She took her time with me and was very gracious. I told Vicky that she earned a paid day off because she was so helpful. I hope you don't mind that I made the decision for you. It is in all our best interests. I truly appreciate all of your assistance with my cases.
Review by Naning Ducker3 months ago
Couldn't have more helpful or nicer. That's the experience I have every time I call. Thank you!
Review by Admiral Pucheu3 months ago
Naomi is very caring and understood my problem and worked with me to solve it. She is a keeper.